Tv buffering and freezing

i have had problems with internet stopping for 2 months now my on demand tv keeps stopping
totaly fed up been on phone every night ive pushed all the buttons reset wires hooked up shut everything off but cat  seems to happen before 5pm till about midnight
was told could have tech person come out but if my fault would cost £130.00 
back to talk talk
bigfrank

Hi frank ,
Could you try a couple of things to see if it solves the problem ? ( and hopefully save the said 130£)
Firstly, I hope you have done the speedtest to confirm you are indeed receiving the necessary speeds.
1. Can you restart the hub by holding down the restart button for about 10 seconds until the lights start to flash ?
2. Can you reset the HUB to the factory settings ? There should be a pinhole of sorts behind the hub which would reset it to the factory settings. I suggest you locate the original password list close before you do this.
3. Can you make sure there are no other computers connected to the Hub (wired or wireless ) and then see if the picture keeps freezing ?
Let us know if anything works at all.

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