TV has been broken for 2 months now.

U guys hired the work out to a secondary TV repair company. I keep having to get a hold of him, because I don't hear from him for weeks. Last time I talked to him, he said the part was on back order, and I haven't heard from the guy in weeks. Can u help, or is there anything I can do to speed this up?

Hello and welcome to the forum MichaelTurner,
Living in a household of 6, I honestly admire your patience. My kids would have driven me absolutely bonkers by now if they had to go 2 months without a TV. Therefore, I can completely understand your frustration, and I'm very sorry to hear the 3rd party company has not completed the repair by now.
I would be happy to look into this further to see how I can assist. I would appreciate it very much if you could send me a private message with your name, e-mail address, phone number we have on file, and service order number if you have it. To send me a private message, simply click to the right of my signature below. Once I have this information I will get back to you as soon as I have more details.
Once again, I sincerely apologize for the delay you have experienced, and I look forward to continuing to work with you.
Regards,
Maria|Social Media Specialist | Best Buy® Corporate
Private Message

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