Tv losing channels when vision box turned on

When vision box is turned on I lose channels - film4 and radio channels and screen pixelates on others. Not actually watching channels through box, just on tv. Screen says no signal. As soon as box turned off signal returns. When scanning for channels vision box cannot find these channels. Any help gratefully received.

This is nearly always HDMI interference. I get this on 666MHz which for me is Pick TV and a few others.
Basically the HDMI interface generates Radio Freqency interference - it is a by-product of the high bandwidth required to send the full HD signal from the box to whatever. This RFI then leaks out of the cable (even the expensive 'shielded' ones) and will often cause 'damage' to the signal being received down your el-cheapo TV aerial cable into the TV tuner. It will peak at certain frequencies and this is why not every channel is affected.
I have found the only way to (partially) cure the issue with my setup is to install clip-on ferrite cores (the bug ones) onto every HDMI cable and wind the cable at least once through the centre of the ferrite. I say only partially cure as if the signal level of the MUX on 666MHz drops OR there is other noise, then the HDMI interference will knock out that MUX.
Another fix is to ensure that your HDMI cables are kept as far away from your TV aerial connection(s) and any amplifiers as is possible, even if it means using a longer cable with a less direct route from box to TV. Don't bunch or wrap all the cables together, and don't be fooled into paying a kings ransom for HDMI cables. Many have found the cheaper cables generate less RFI for some reason.

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Certain ondemand channels via Vision box using up ...

His anyone else experienced this possible flaw with the ondemand service on the BT Vision system.
I have found that programs watched via iplayer and any channel4 related content seem to deduct usage from my monthly broadband allowance.
I have only really noticed it this month as I haven't bothered with the iplayer until his month as it's not very good on the Vision box and I've not watched that much from the rewind service or 4ondemand until now. The 8 episodes of Fresh Meat seem to have affected the usage. This weekend I watched several and my normal daily usage jumped by at least 0.5G for a single day which is alarming.
At the moment my usage appears to be around 2.5G more than normal after watching 12 programs on the above mentioned channels.
Could someone from the Vision Team look into this as BT's normal customer services don't understand and are not very helpful.

I carried out an experiment to see what was happening and for January as my usage was over 13G. During February I didn't watch anything on Iplayer or via 4ondemand (via vision box) and guess what my usage was back down to the normal 7G. Again this month very limited watching of anything on Iplayer and usage around 6G.
Another thing which was noticed was that when running a BT speedtest back in January the additional QOS test was not available and therefore it appears again that my Vision service was not correctly set-up. Since then I contacted the support team and now the QOS test is back and my broadband usage is back to normal.
Therefore it does appear that something had gone astray with the way usage allowance was being recorded. However BT say this isn't possible.

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For the last month or more, my BT vision box constantly switches off - Blue Screen, then reboots, taking up to 5 minutes at a time.
It's impossible to record anything, watching things is annoying as you keep missing scenes while waiting for the reboot, you can't pause anything as it switches off.
I have called numerous times, and have been given the instructions to restore to factory settings. "It will be the same as having a new box"
I lost all my recordings (which my 3 year old was gutted as it was all his peppa pigs!!)...and it was worse than ever.
Yesterday it switched off over 20 times !!
I have phoned and emailed and not getting a decent response.
I was given £12.50 as a good will gesture last month, but I would be entitled to that as I didn't receive the service I am paying for. I would happily give that £12.50 back just to have my BT vision working.
I am told they are updating software, so surely if this is a problem they know about and were aware of, all customers affected should have been prewarned and compensated accordingly !
Has anyone else had the same problem?
Thanks

In February I was persuaded to upgrade to BT Infinity over the phone when they agreed that part of the deal would be to move my phone line 6', i.e. entering the house from the living-room instead of the hall. It took 3 visits from 3 different engineer to get the message across that I was not switching to BT Infinity if they could not move the phone (needed the 2 power sockets). The BT Vision upgrade happened on a Monday during the day I assume and then kept happening for the rest of the evening. There was no information as to whether this was to be expected so I just left it to is own devices. The next moring the third engineer arrived and installed my BT Infinity hub. When I reinstalled my Powerline adaptors they did not 'connect' so I had no Broadband to the vision box but the BT Vision carried on 'upgrading' has been doing so intermittently ever since. I have ignored it for a week while I tried to sort out my Powerline adaptors and today I finally managed that. I was hoping that would solve the issue of the endless upgrading but it hasn't. It has 'upgraded' twice while I've been typing this! I have had no information about this problem, I thought I was alone until I read your post and as you say, if this has been happening to a lot of BT customers - why haven't they told us about it? I'm going to try some of the things suggested and reboot my Vision box and will let you know how I get on. Is there anyone out there who has actually managed to watch TV?

Bt vision box wont let me watch any channels while...

bt vision box while recordin 1 programme i go to another channel to watch it says no signal or weak signal, and the rest of the channels say the same thing. we have recently brought a new areil lead which is shielded,we stayed on a channel wid the blank screen and when the recordin finished the picture came up we have had problems before this its very annoyin all we do is try and fix this problems any1 know what could be wrong.

no signal or weak signal normally mean an aerial problem or you are in a poor reception area at the moment till the digital switch-over is completed in your area
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BT Vision Box unable to show Freeview HD channels ...

I have been sent a BT vision box due to the fact my Youview Box is unable to have the skysports channels I was told this was a newer box I was told on the phone and my youview box was outdated when I suscribed to the Skyports channels just last week. I plug in my BT vision box everything is fine except I am unable to watch Freeview HD channels.
The Problem is my BT Vision Box shows the Sport Channels except the freeview HD Channels, I get them on normal.
My Youview box shows the Freeview HD Channels and everything else expect the Sky sports channels.
I have spent 2 hours on the phone last week with the technical support team and probably even more as I called twice they even put me through to the sales team because I said I wasnt suscribed to freeview channels (because thats what it says on the TV) and everyone was telling me I was suscribed and I was unable to view the Freeview HD channels. I even took a day off work which I will not get back to get a freeview engineer guy to come to my house which the BT technical team sent and tell me theres nothing he can do and he checked my signal and said it was perfect and told me the Youview box was newer and the BT vision box was older even though I was told vice versa by a BT sales rep when I bought the Skysports channels.
So can someone help me so I can view all my channels I have and not have to swap between boxes and I do not want to speak people on the other side of the world to sort my problem out.
I have done the search channel and reset the box which has not worked.

bruceg87 wrote:
I have been sent a BT vision box due to the fact my Youview Box is unable to have the skysports channels I was told this was a newer box I was told on the phone and my youview box was outdated when I suscribed to the Skyports channels just last week.
Utter nonsense! The black BT Vision+ box came out at least 3.5 years ago. The BT Youview box came out just over 1 year ago.
The reason you can't have Sky Sports over Infinity on the BT Youview box is because Sky haven't agreed to let BT resell Sky Sports on that platform. It's not due to any technical limitation. BT have asked Ofcom to look into this.
The reason you can't pick up the Freeview HD channels over the aerial using the BT Vision+ box is because it is a much older box and doesn't have Freeview HD (DVB-T2) tuners. You need to pick them up over Infinity by getting the 'PSB HD' multicast entitlement added to your account.
The person on the phone was talking rubbish. The engineer was talking sense. His trip to your house sounds like a total waste of both your time and his time. At least BT paid for it I assume.

No sound from Vision box when using HDMI

I have my Vision box coupled to my Yamaha AV amp by HDMI cable. When switching the Yamaha inputs to the Vision box I get no sound . If I switch the box off and back on again then all is OK.
Does anyone have any ideas. I have a Humax freesat bos also connected that way but that works OK as above when switched to it

I have a similar problem, but not with my Vision box.
I have four HDMI inputs going into my AV receiver: Vision; DVD; Apple TV and; Freesat HD. I can switch between them all quite happily with the exception of the Freesat. If I switch to Freesat then I will always get a blue screen until I turn the Freesat off and on.
It's a little annoying but you learn to live with it.

Lost HD & Sport channels on black BT Vision box

Hi, I was advised to do a factory re-set on my black BT Vision box because it was performing so poorly but since doing so I can no longer get my HD or sport channels (BT Sport 1 & 2, Sky Sports 1,2 & 5) back.
Prior to doing the reset I only had the HD & sport channels as I had such a poor aerial in the roof. Doing the factory re-set meant I had to have a functioning aerial to re-scan for all the channels so I fixed the aerial & whilst it means I can now get all the freeview channels I can't now get any of the HD or sport channels back that I pay for!
BT initially thought it was an issue at the exhange but having gone through several re-sets, re-scans, re-registers & re-boots they've finally agreed to get an engineer out.
In another two weeks time!
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thanks

Either the entitlements are missing or you are on the wrong version of the software. This can sometimes happen initially after a reset.
What does it say for Help & Settings > Settings > System Information > BT TV Release ?
If it ends in C (such as 8.7.1C) then you are on the version for using a viewing card.
If it ends in E (such as 8.7.1E) then you are on the version for multicast channels over broadband which is what you need.
If on the C version then try the following.
Help & Settings > Settings > System Information > Reset Registration
Help & Settings > Settings > System Information > Check for Upgrade
In my experience that usually encourages it to download and install the correct E version again.

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When pressing Enter/Return to commit a marquee selection the Feather box turns white for input!?

When pressing Enter/Return to commit a marquee selection the Feather box turns white for input (and I'm not trying to chage the feather values)!?
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When I use the Marquee or Lasso tool and make a selection and I'm happy with the selection, I press the Enter (PC)/Return(Mac) and the the "marching ants" should disappear...
this has always worked until today!?
Now, when I press the Enter key, the Feather box (next to the Anti-alias) on the upper left corner goes from grey to white and wants me to change the value?

I was not able to reproduce the behavior you mentioned, though I don't normally make a practice of using the Enter key for that function (I tend to double-click to close the selection).
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Remote Powers Off X1 Box When TV is Turned Off

I installed the X1 box using the self-installation kit two days ago. When I turn the TV off, the X1 box turns off. I have tried to power the box back on pressing the power button and it won't turn on. It will only power back on of I turn the TV back on. I never had this issue with my previous box. I was able to turn the TV off and have the box still powered on.
And each time I turn off the TV, when I turn it back on, the X1 Box reboots and takes about 3-5 minutes for the cable to work.
This is so frustrating! I've tried troubleshooting, reading all kinds of things online. I have reprogrammed the remote, tried to power down my TV with just the TV manufacturing remote, and that still turns the box off. I have no idea why it's doing this.
I can't DVR anything unless my TV is on. If I'm not home, my DVR won't record anything because the box is off.
I've looked on the X1 tips and tricks and nothing has helped to resolve this issue. Any help would be appreciated.

Lindsj42 wrote:
I installed the X1 box using the self-installation kit two days ago. When I turn the TV off, the X1 box turns off. I have tried to power the box back on pressing the power button and it won't turn on. It will only power back on of I turn the TV back on. I never had this issue with my previous box. I was able to turn the TV off and have the box still powered on.
And each time I turn off the TV, when I turn it back on, the X1 Box reboots and takes about 3-5 minutes for the cable to work.
This is so frustrating! I've tried troubleshooting, reading all kinds of things online. I have reprogrammed the remote, tried to power down my TV with just the TV manufacturing remote, and that still turns the box off. I have no idea why it's doing this.
I can't DVR anything unless my TV is on. If I'm not home, my DVR won't record anything because the box is off.
I've looked on the X1 tips and tricks and nothing has helped to resolve this issue. Any help would be appreciated.
Do you have one of those smart power strips? If so, is your TV connected to the "Control" outlet and the X1 STB plugged into one of the automatically switched outlets? I have one of these and my PC is in my Control outlet, so when my PC goes off, so does my Ceton device, my speaker system, and my monitor. Reason I'm asking is if you have your TV plugged into the control, and the X1 plugged into a switched outlet, turning off your TV would also switch off the X1 box. Here's an example picture of one of these -
If not....then just ignore this piece

Program STB to tune to a channel when turned on

I'm new to FiOS now that it's available in my neighborhood in Brookyn. I could not get rid of TWC fast enough. lol. While I miss NY1 and Pat Kiernan, I am enjoying FiOS TV & internet speeds so far.
I was trying to figure out how to set the STB to tune to a specific channel when turned on. Is this possible?
Also, is there a way to showonly HD channels in the Favorites? in Favorites 1, I have specific channels. In Favories 2, i have it set to all subscribed channels but I'd like it to filter out non-HD channels since I never watch them. I have a feeling the answer is no but thought I'd ask to be sure.
Thank you!

Whatever channel you had on when you turned off the STB is the channel you get when you turn it back on.
I don't know about the favorites but you get set the Guide to show only the HD channels. Press the Guide button. Then press the Options button and select HD channels and press the OK button. Now the guide will only show the HD channels.

Green stripe on screen when using BT Vision box

I get a green stripe and spots on my TV picture (colour changes depending on TV picture background) when using my BT Vision box. The BT Vision menus however are not affected by the stripe and spots effect. When the TV (Sony Bravia) is used standalone (unplugged from BT Vision box) the picture is fine. When using our DVD player (BT Vision box switched off) the TV picture is similarly fine. Have you any idea what is happening? I've had the BT vision box for about 2 years and it's been okay up till now.
Solved!
Go to Solution.

Many thanks for this - I had checked them previously, but switched off, unplugged everything and then reconnected - all up and working again. Best Rgds

New Black BT Vision box - what is missing, a discu...

Maybe it's just me but here is a list of things which are currently missing or wrong with the new BT Vision box (black edition with new interface and OS). Thought it might be useful to keep a list of these going which people can add to.
would also appreciate it if anyone can help with any of these issues in case i've missed something
Red button doesn't work - believe this is 'coming soon'. you can still access the channels by going to 301 or 302
Teletext doesn't work - the button pops up a message saying it's not available, coming soon?
There is no way to set recordings to over run? - this used to be very handy on old box, particularly with live shows. is this being brought back?
No signal strength tester - you used to be able to check digital signal reception strength and quality from the settings menu, not any more
Pressing 'play' when viewing a recording doesn't flash up the progress bar - any other good way to do this, used to be handy. Fix: pressing "select" does the trick
no HD Freeview - the box isn't capable, wondering whether they might upgrade us to YouView later on for this?
No options to set resolution - used to be able to define 720p or 1080i for instance, not any more
Sky Sports small white box - a small logo in the bottom right area, not sure what this is or why it's now there?
Subtitles on iPlayer missing
Some reported picture quality issues - both on SCART and HDMI
On the plus side:
Bigger capacity on the hard disc
Faster inteface and movement between sections
Nice new design and sharp interface resolution
Channel logos / graphics now in the information bar menu
When in the TV Guide there's still a small box showing you what you are watching on the current channel
Music playlist
Bookmarks
Reinstatement of the 30s jump and better fast-forward / rewind (30s jump doesn't work on Sky Sports)
Ability to jump to specific point in recordings (you need to start it first, then stop and go back into it to have option)
Ability to reenter a recording at a time offset
Icon to show which recordings have been watched
HD iPlayer
Recently viewed in iPlayer
Ability to resume a programme on iPlayer
Ability to resume on demand
Disk usage on Recordings page
Auto switching format for HDMI and SCARTOne-press toggling of Subtitles and Audio
Previous channel facility
'Play all' feature for On Demand series
anything else people want to add?

Subtitles on iPlayer
Life | 1967 Plus Radio | 1000 Classical Hits | Kafka's World
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BT Vision Box Not Receiving ITV or CH4?

Hello. I've joined this forum for the purposes of attempting to resolve a problem that my parents are having with their BT Vision Box.
They are very happy with the system in general, but recently my mother has been unable to watch/record ITV very often. She has tried re-scanning for channels, but this simply lost several channels from the tv guide altogether.
Now I realise that atmospherics sometimes play havoc with freeview, but the reason I am perplexed is that my Panasonic tv upstairs (with inbuilt digital reciever) has almost no trouble recieving these channels, bar the odd blip or two.
Yesterday was case in point when I could watch Doc Martin in perfect quality, and downstairs could see literally nothing. Progarm unavailiable. Channel 4 was the same, though it was at least a static broken image on the BT Vision Box, and not just a black screen.
We had a digital ariel installed about 6 years ago (at some cost) which both our televisions run off (theirs through the Vision Box, as their tv does not have built-in digital tuner). The cableing is up to date aswell, and we have some kind of booster attachment aswell (though the guy who installed the ariel insisted it wasn't a booster, but we need it plugged in to get a signal).
So in conclusion, why can't the BT Vision Box recieve channels from the same ariel as my television, that has no problem getting them?

I think someone conned you somewhere along the line.
It sounds very much like a booster to me.
Also the wind ought to have no effect on your aeriel. (note not ariel that's for your washing machine )
It really does sound like an aerial issue to be honest and maybe it would be worth getting someone to look at it.
If you take the downlead out of this box can you plug the aerial in to the TV?
Hang on - is your TV fed from this box?
Life | 1967 Plus Radio | 1000 Classical Hits | Kafka's World
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BT Vision+box update

I have a spare bt vision+ box that is used for freeview only. It recently showed that it needed an update but failed to download the update tool as it was not connected to broadband and turned itself off after numerous attempts to download the update tool. I connected it to broadband and it successfully downloaded the update tool and advised box is being updated and will restart when the new software has been installed but the box remains in standby with the blue light on and the remote not functioning. Any advice would be appreciated.

Hi franny,
Just curious. How Long did you leave the STB in that state ?
From my experience, after an update, it does a hard disk check, which sometimes can last for about 20-30 minutes.
Is this issue seen even after you reboot the STB manually ?
If that doesn't work even after waiting for so long, I suggest you factory reset your STB by re-powering it, and holding the Left + Down buttons on the front panel, until you see the update screen again.

Tv losing channels when vision box turned on

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