TV Show and Episode Artwork

I had 3 episodes of a TV show. I opened each in Quicktime Pro, and created a unique poster frame for each.
Now, I want a generic image for the show itself in the grid view in iTunes (and the top-level menu view on Apple TV). Right-click the show in the grid view and select "Get Info". On the "Info" tab, there's a small box titled "Artwork" on the lower right side. Apple support told me to paste my show image here. WRONG! Doing so replaced my individually-created poster frames done in QT Pro with the 'generic' show image.
What controls the image you see for a TV show in iTunes grid view? Seems to be completely random! Can't I have an image for the show in grid view (i.e., "The Twilight Zone") and then an image for an episode (i.e., the broken eyeglasses for "Time Enough At Last")?

This has got me stumped.
Apple TV ignores the artwork I choose for the TV shows I have added myself (e.g. not from the iTunes store)
I've tried:
1) Pasting an image into the artwork field from the Get Info window
2) Right-clicking a still image and choosing 'Set Poster Frame'
Despite this, Apple TV seems to choose a random frame near the beginning of the TV show as the poster art.
In iTunes however, the artwork I've chosen is shown.
The problem happens if I stream the TV shows from iTunes, and also if I sync the TV shows to Apple TV. I've tried restarting both the Apple TV and iTunes, deleting the shows from the iTunes library and adding them again, un-checking the shows and re-checking them. Nothing seems to work.

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