TV show downloading error

How do I clear my download cache for tv show that seem to be stuck in downloading error, go to Purchased and it says Downloaded

To reset the iTunes Store cache:
Click on the Edit menu > Preferences > Advanced tab
Next to "Reset iTunes Store cache", click the "Reset cache" button

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    Phone: 800-833-6687 (US daytime only 5AM-7PM PST, Monday-Friday).
    Chat: For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
    Creative Cloud support (all Creative Cloud customer service issues)
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