TV shows crash iTunes

So I finally upgraded from my old Powerbook G4 to a big iMac, and am MOSTLY pleased, except that the TV shows I used to be able to watch just fine on the Powerbook now crash iTunes anytime I try to open them. Each & everytime iTunes just collapses,
This computer is brand-new, fresh from the box, so it isn't anything I've done/downloaded.
Any ideas?

Ok, I upgraded to the latest Quicktime (7.1.6) and now all is well. HOORAY! Now I can watch This American Life!

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IPOD Showing No Music and Crashing iTunes

Hi all,
Earlier today I was listening to my ipod classic 80GB, the music stopped and the screen showed the apple, then it came back on and said there was no more at all on my ipod, however, it still says 40GB used, but the type of file it says is used is 'other' and not audio.
I tried to plug it into my laptop but it crashes itunes and I therefore cannot restore it or manage it at all.
I look forward to your responses in alleviating this irritating problem.
Message was edited by: GrantyMc

Most likely your iPod Hardisk is dying, and failing to do a final write after Sync.
Do the iPod Disk Diagnostic as posted by tt2, it wont fix your problem, but help in troubleshooting.
Have a nice day!

"show in itunes store" command missing from video library

updated to itunes 11.1, and ios7.
This isn't a pro or con diatribe, just a list of the minorish bugs that i have noticed:
First (probable?) bug:
With the latest update, the (control click) "show in itunes store" command is missing from all video layouts (unwatched, shows, genres) except "list".
I assume this is just a temporary bug, as it limits easy access to purchasable store content.
This is especially important since "check for available downloads", while still around, has been, as far as i can tell, completely nonfunctional for months.
I now have all my email notifications for passes turned on, and just manually click on the emails to download new content.
However, especially for shows with extra content, sometimes the email doesn't download the actual show, just the extra content.
for this reason, and for non pass shows, and just for general shopping and impulse buys, I liked to use the "show in itunes store" to easily check shows that i am currently interested in.
except that now it is gone.
Another (probable) bug:
I have a lot of purchased content, so i have the cloud turned off to control the flow of menu information. i don't need to see everything i have purchased all the time, only the newest shows that i actually have loaded onto the ipad. I still just load in the shows i want to watch from my main computer after i have downloaded them from apple to the hard drive, which i guess is now a bit old fashioned. ios7 doesn't seem to like this very much, as it initially displays the cloud content when opening the "video" app, before blanking and replacing it with the edited down version. But the real bug is this:
Now when i delete a video on the ipad, it crashes the "video" app.
And, instead of recognizing the delete when i sync to the computer, it ignores it and reloads the video onto the ipad.
......And finally:
There is still a tendency for the ipad and itunes to throw up the "sign in" pop up, often multiple times in a row, anywhere and for no reason, even when i am already signed in. Sometimes i can just hit "cancel" and it disappears, other times it forces me to retype my password. It's gotten a lot better and less frequent than when it first started earlier this year, but it's still around.
Having said this, I'm still, of course, a huge fan of the change earlier this year that keeps track of purchases and allows me redownload, instead of the old "lose it and its gone, tough luck" policy.

Ha. Maybe it's just me then. When i control click on a show, i'm getting:
In Library/TV Shows: Unwatched, Shows, and Genres:
play "[show]"
mark as watched
mark as unwatched
[depending on blue dot]
get info
rating
show description
show in finder
reset plays
show in playlist
copy
as opposed to, in List (and everywhere else):
play "[show]"
mark as watched
mark as unwatched
[depending on blue dot]
get info
rating
show description
show in finder
show in itunes store
get album artwork
reset plays
consolidate files
new playlist from selection
add to playlist
show in playlist
copy
delete
uncheck selection
apply sort field
I have my sidebar turned on, but it doesn't seem to make a difference if it is showing or not.
I looked around in settings, view, and window for a way to modify the control click menu, but couldn't find anything.
It's a very minor issue.
If your menu is working, maybe I just need to delete my copy of itunes and reinstall. Or change a setting somewhere.

New ipod will not show in itunes.

my computer isn't very happy at the moment. it randomly unexpectedly quits when i am using photoshop or quark, or really anything. it could happen right now... it hasn't been happy since it was crashed by my friend. he reinstalled everything, but it is still being touchy. i am taking it in for healing when my mac pro arrives via the mail. well... i got a brand new ipod nano and it won't show up in itunes. i tried all the updates. nothing works. i do not have a USB 2.0, i have the card reader thing. it doesn't work anywhere. it is probably my computer, but the ipod shows up on the desktop. why won't it show in itunes?

I believe it is a Windows setting issue. Try this:
Go to Control Panel
Choose Display
Choose Settings Tab
Change Screen Resolution should be at least 1024 by 768 pixels.
Accept the change.
Then you will see the CONTINUE button.
Please let me know if this solved your problem!
Message was edited by: mmu1253397

TS1424 i cannot play my videos or shows on itunes any more. i get the message saying "windows can check online for a solution to the problem" " i tunes has stopped working"

i cannot play my videos or shows on itunes any more. i get the message saying "windows can check online for a solution to the problem" " i tunes has stopped working"

Hi marymike,
The crash signature is simalr to that mentioned in the thread: https://forums.adobe.com/thread/644139
Please try the suggested steps mentioned and check.
Regards,
Rave

All music & apps not showing in iTunes

I recently purchased the new MacBook Pro 15" and transferred all my iTunes music, apps etc from a backup from my Time Capsule. However, when I open up my iTunes, the screens meant to be showing my music and apps are blank.
I can access the iTunes store and if I press play then the first song on my list plays and then iTunes crashes.
PLEASE HELP!!!

Thanks for the response. I'm not sure what you mean by right click on the device. In the upper right hand corner of iTunes I see the device, but I am unable to right click on it.
I really just wanted to have the apps show up in iTunes so that i could update them all. (This is how I did it before they all disappeared). But I guess I can just update them directly on my iPad and iPhone. Is there a reason i need to have them show in iTunes is I can update and manage them directly on my iPad?

I accidentally added two .doc files, they show in iTunes file sharing, but don't show on iPad?

I accidentally added two .doc files by dragging and dropping into itunes, under my device, then the app tab, then file sharing for Adobe Reader, they show in iTunes file sharing window, but don't show on iPad 3, and I cannot delete them on iTunes screen? Please help!

First, I would advise you to apply Tao philosophy to this. Given the dysfunction of most software, if this was just an accidental copy and you don't want them on iPad and they are not showing up anyway, what's the problem? Forget it. It's not worth the hassles. I'm more concerned that you have psychological issues you need to be dealing with, not this. You are making much too unnecessary work and stress for yourself.
As for deleting them, I'm assuming you highlighted them and hit delete and it didn't work. If not, it should. Works for me. But if it doesn't, my advice is also not to worry about it, as annoying as the clutter is. It will eventually resolve itself (like when your data files corrupt or your iPad crashes, LOL. (I apologize for my cynicism but I am fed up with dysfunctional software). It's not worth the hassles of trying to figure out petty issues.
As for me, I have the opposite, and very serious problem. I've got Reader on my iPad too. But I can't move the pdfs out of it and onto my laptop with iTunes' dysfunctional file sharing. I get the error "file cannot be copied because you do not have permission to see its contents." I have hundreds of pdfs on my iPad that I converted from web surfing with other programs that also don't work and I can't get them off the iPad for backup and to have a synced library I can access from both laptop and iPad.
I called iTunes twice and both times they blamed it on the app, saying iTunes file sharing doesn't support third party apps and that I should call Adobe and talk them into writing the code that will work with iTunes. Yeah, right. And Reader is not the only problem. This is happening with iAnnotate and Write PDF and other apps.
I suspect that both of us have the root problem, perhaps Apple's greedy refusal to support the apps that it sells in the app store and are quasi-integrated enough to show up in the file sharing documents list, but can't be moved or deleted; and the apps that don't bother to make their apps fully work with iTunes file sharing.
If anyone has any solutions ......

AudioBooks wont open-Crashes iTunes

I have a Macbook Pro running 10.5.4 Leopard, iTunes 8, and an Iphone running 2.1,
I have about 40 audiobooks (M4b) files that I cant open under the heading of "Audiobooks" in the iPod on the phone, every time I click on "Audiobooks" it crashes iTunes and returns to the main phone screen, I set up a playlist with all the audiobooks enclosed and I can play from there, BUT I would like to know what the problem is and if it can be fixed?? or if this is a new iTunes 8/iPhone 2.1 bug...

After a couple hours of testing last night, syncing and re-syncing, and crashing and crashing and crashing, I can add some specific facts, and provide details for a couple work-arounds (at the end).
1. The problem occurs when you try to click to the Audiobooks tab/panel of the iPod application. If I quit the iPod application while on (say) podcasts, I can re-launch the iPod application, and do anything but go to the Audiobooks tab, without causing a crash. (This makes an audiobooks playlist workaround a reasonable strategy while waiting for Apple to fix this defect.)
2. If I quit the iPod application while in the Audiobooks section, and then sync over audiobooks that trigger the problem, then the entire iPod application becomes inaccessible. That is, you can try to launch it, but it hangs, and then goes back to the desktop. The only way to get your iPod back is to re-sync and reduce the number of non-Audible tracks. If you're not at your computer, you're screwed.
3. Only non-Audible books seem to trigger the problem. I am able to sync 50+ audiobooks from Audible.com (all Type 4) and it seems to cause no problems. No specific or quantity of Audible.com Type 4 audiobooks seem to trigger crashes. (I imagine that this is somehow related to the Audible titles being relegated to the Audible ghetto, below the regular audiobooks list, instead of mixed in with the rest of my audiobooks. Which seems to me to be a dumb UI decision; why would I care where they were from? I just want my audiobooks in one place. But that's another rant.)
4. I currently have 18 non-Audible audiobook titles, consisting of 23 separate tracks (a couple books are multiple tracks, but only show up as one entry in the Audiobooks list on the iPhone), synced to my iPod, and I can use it normally. Adding one more track, and the Audiobooks section starts crashing. With another combination of audiobooks, I got it to 18 non-Audible entries in the list, but only 20 tracks. So it appears that the defect is triggered by having more than 18 entries in the Audiobooks list.
5. It doesn't matter what title I add, only that I hit the limit. I must have crashed the iPod application 100 times last night, testing my way through a playlist of 105 items...
6. All but one of the non-Audible tracks are AAC files (.m4a) that I have switched the file extension on, to .m4b, so they would show up in the Audiobooks section of iTunes and my iPhone (prior to iTunes 8, the .m4b extension was the only way to achieve that). The other track is a plain AAC (.m4a).
I hope this is useful in devising work-arounds. In particular, two possibilities seem like reasonable ways to cope while we wait for Apple to track the defect down:
1. Limit the number of (non-Audible) audiobooks synced to your iPhone / iPod Touch. You might find the following article helpful in that regard: Managing audiobooks on a small-capacity iPod -- http://aldoblog.com/audiobooks/itunes/managing-audiobooks-on-a-small-capacity-ip od/
I may receive some form of compensation, financial or otherwise, from my recommendation or link.
<Edited by Moderator>
In particular, the tips about creating smart playlists that you sync to the device, with filtering based on type and limits based on number of tracks, would seem to be strategies that will make it simpler to deal with this problem.
2. Create a single big playlist with all your audiobooks (maybe a smart playlist based on Genre starts with "Audiobook"), and use that to get to your audiobooks, rather than the Audiobooks application.

Downloaded TV Show Crashing

I paid for and downloaded an episode of Sons of Anarchy. One download is complete but the same is downloading in HD...I guess I am only charged for one. Anyhow, I try to play the episode and itunes keeps saying itunes has stopped working properly. Do I have to wait another hour for the HD version to download before I can watch it? I don't know why a show downloaded from itunes keeps crashing itunes. Ideas? By the way, my version of itunes is up to date...

Same problem with a season I purchased. I purchased a season of the walking dead, after watching 1 episode once on (my computer) I could not watch it again the very next day... or even now (several days later). Is that what generally happens with a season pass? I have the latest version of ITunes... and I made sure everything was updated on my computer and still the same problem.
P.S. Trying 2 get help for Itunes is so difficult and tedious ... all we can do is chat or post a message? then its hard 2 figure out where 2 go 2 post your issue.

CD crashes itunes on Mac hardware only

I got a book-on-CD from my local library and wanted to burn it onto my MBP. Started the burn process and iTunes hung halfway through track 5. I tried to play track 5, and halfway through it crashed iTunes again. I played the CD on my DVD player and later on my PC at work - it worked fine, I even used iTunes for Windows later that day at work to burn the CD. Also, my co-worker has a mac mini (non-intel) so I tried the CD in his machine. Track 5 crashed his computer! Seems like the CD plays fine on non-apple hardware...or is it my laptop? This is a head scratcher for sure. Just in case the CD was scratched or something, I got another book on CD and the same problem happend on random tracks. I'm thinking about going to Genius bar and seeing if I can crash all their computers too, while my cheap work Dell doesn't skip a beat. Any other ideas?
Thanks
MBP 15" Mac OS X (10.4.7)
Windows XP Pro
Windows XP Pro

I noticed several permissions changes after the last install of iTunes.
Launch Disk Utility (Applications > Utilities > Disk Utility) and run the permissions repair routine on your hard drive. Then run verify disk. If any error is reported by the verify disk routine, restart your computer while holding down the Shift key. This will boot you into Safe Mode. The restart will take longer than normal, as diagnostic and repair routines are taking place. When the Finder shows up, restart normally. Then try your CD again.

Ipodtouch Crashes ITunes after upgrade

I just upgraded my iPodtouch firmware and now iTunes crashes every time it syncs. I tried restoring the ipod and also tried deleting the applications. nothing seems to work. Any ideas?

This maybe the problem I was having ....
I have recently updated my iPod to firmware 2.2.1 and I have also upgraded iTunes to 8.02. All the updates worked OK and I managed to sync my iPod without issue. However I tried to sync my iPod on Monday and my iMac crashed. Having tried a few times I tried my iPod Touch on my laptop. Same issue, my laptop crashed. I have since tried it on a PPC Mac Mini and although the machine didn't crash iTunes did. At this point I suspected a fault iPod Touch, however .....
Through a process of elimination I have worked out that I can only sync my iPod Touch if I de-authorize my machine through the Store menu within iTunes. This means that all protected content such as Apps, TV Shows, Movies and some DRM enabled songs won't sync to the iPod.
When the computer isn't authorized my iPod Touch will sync without issue (but without DRM enabled content). However EVERY time I authorize my machine and try to sync my iPod Touch my Mac crashes EVERY time.
I have tried 3 different machines and 3 different usb cables (all official Apple cables). I have even tried a last gen iPod Nano and when my machine is authorized through the iTunes Store menu even syncing the Nano results in a crash on all Mac's I have tested it on.
I find it strange that Apple have just started driving toward DRM free content and now all of a sudden my DRM enabled content no longer works.
Does anyone know what exactly the iLife Media Browser update actually does ? Because I am looking at this as a possible cause.

Can't play purchased TV Shows on ITUNES

I recently purchased some episodes of TV Shows on ITUNES. However, I cannot play them on ITUNES. They start to play for about 5 seconds then ITUNES crashes.
I receive the message "ITUNES has encountered a problem and needs to close..." So far no problem playing them on my IPOD, just can't watch them on ITUNES. Also discovered that I can't watch a preview of a TV show or movie either on ITUNES. It results in the same problem described above, (i.e.ITUNES crashes). Anyone know why this is happening and how to correct?

I had the same problem, but then i uninstalled quicktime 7.5.5 and then reinstalled it using a new download of just quicktime 7.5.5 for windows from apple.com. all seems to be working fine now. this was a really annoying problem, as i had just downloaded new tv shows!

Gathering Genius information in iTunes 10.4 crashes iTunes in Windows 7.

I've uninstalled and reinstalled iTunes with no success. All other iTunes functions work. I can update Podcasts, purchase music and sync my iPod but I can't run/update Genuis without crashing iTunes. I get the message "iTunes has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available" The progress bar gets to the "n" of "Gathering Information about your library" every time when it crashes. I have the latest iTunes and iPod software installed and this problem did not show up until after I updated to iTunes 10.4.

I just experienced an issue that I believe to be the same, but it occurred after I tried to move my iTunes library to a new computer. I did so by creating a new library, then adding the previous library's "iTunes Media" folder into the new library. Everything copied over just fine, but every time I try to enable Genius, it lets me sign in, agree to the license, and then it crashes iTunes with the same message you described above.
I didn't sync any devices, I do have Home Sharing enabled (so the PC is authorized), and I don't quite know what's up. Genius worked on the previous computer perfectly.
The new PC's details: Windows 7 (SP1) 64-bit, 2GB RAM, ~1.0 Mbps download connection, 1 Ghz Dual-core AMD processor.

When I click on any of my movie or TV shows in Itunes I immediately get an error message that says Itunes has stopped working and closes the program. I can sync the movies and shows to my phone okay but I can't watch on Itunes. Can anyone help?

When I click on any of my movie or TV shows in Itunes I immediately get an error message that says Itunes has stopped working and closes the program. I can sync the movies and shows to my phone okay but I can't watch on Itunes. Can anyone help?

Let's try the following user tip with that one:
iTunes for Windows 10.7.0.21: "iTunes has stopped working" error messages when playing videos, video podcasts, movies and TV shows

I downloaded the latest update for my ipad and now it won't open. the screen shows the itunes icon and a pic of the usb cable

I downloaded the latest update for my ipad and now it won't open. the screen shows the itunes icon and a pic of the usb cable

That message means that you have to restore the iOS software because something went wrong. Follow the instructions here. I hope that you have a backup.
iTunes: Restoring iOS software - Support - Apple

TV shows crash iTunes

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