TV signal gone after reset HELP please..

Since we got that major update on BT vision 3-4 months ago my vision has been near on useless. it freezes when watching freeview channels, wouldnt even load the catch up menus half the time, when I called and complained I was told it was because the update did something to my machine and it needed another update to fix it.. But when I called for an update of this Friday just gone I was told it was because my box needed a reset,
I done the reset, and got this error code VDR016 it then continutes to do the update succesfully, Well it says succesfully but now I have the most terrible signal on most channels, which I never had before the reset,
I have since reset it twice more, to be met with the same error before the installation finishes, and the same bad picture each time.. I have unplugged and replugged in all my cables incase one was caught at any time during me doing the reset, and still I have the same issue.
I would call BT over the phone, but im sick of being lied to and messed aroound, and spending hours at a time (Yes I literally mean hours) waiting for answers running tests and still being no further forward..
so has anyone got any ideas as to what I can try before I just cancel it and try sky again
My internet is running 75meg fibre optic, Vision box is hardwired to the router, and internet is running perfectly,

Try purging the channel list, not likely to solve the problem but you never know. Remove the aerial from the box and do a channel scan, which will clear it. Then replace the aerial and scan again.
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