TVSU problem - "An error occurred while downloading package"
During packages retrieval at about 17% TVSU displays message box: "An error occurred while downloading package".
In the Event Viewer I can see error event with id 36871, source Schannel and description:
"Critical error during authentication of SSL client. Internal error code: 10013" (translated by myself from my native language)
TVSU 4.00.0046, T410, Windows 7 Enterprise, x64, SP1, IE9.
Have you got any ideas how to solve this problem?
Regards,
Wojtek
And last lines from my TVSU log:
Info 2011-05-11 , 11:39:12
w Tvt.Helpcenter.Quest.QuestResponse.ConnectToQuest()
Message:
Quest Url: https://www-03.ibm.com/pc/support/services/questquery/pc_support_services_questquery_viewer_EDAPortB...
Info 2011-05-11 , 11:39:12
w Tvt.FileDownloader.DirectFileDownloader.StartDownload()
Message: Uri to download-> https://www-03.ibm.com/pc/support/services/questquery/pc_support_services_questquery_viewer_EDAPortB...
Severe 2011-05-11 , 11:39:13
w Tvt.FileDownloader.DirectFileDownloader.StartDownload()
Message: Unexpected exception setting the request-> <soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"><soapenv:Header/><soapenv:Body><p869:getDescriptors xmlns869="http://www.ibm.com/xmlns/prod/pc/esupportda/binding/20041013"><agent>TVSUWeb/1</agent><queryValue>2518EYG</queryValue><os>Windows 7</os><osLanguage>EN</osLanguage></p869:getDescriptors></soapenv:Body></soapenv:Envelope>
Exception:
Message: Połączenie podstawowe zostało zakończone: Wystąpił nieoczekiwany błąd przy odbiorze.
Type: System.Net.WebException
w System.Net.HttpWebRequest.GetRequestStream(TransportContext& context)
w System.Net.HttpWebRequest.GetRequestStream()
w Tvt.FileDownloader.DirectFileDownloader.StartDownload()
Info 2011-05-11 , 11:39:13
w Tvt.Helpcenter.Quest.QuestResponse.ConnectToQuest()
Message: Exception setting the request content
Info 2011-05-11 , 11:39:13
w Tvsu.Engine.Process.HelpCenterQuestProcess.GetQuestResponse(String currentUrl)
Message: Tvt.FileDownloader.DownloadException
Exception setting the request content
w Tvt.FileDownloader.DirectFileDownloader.StartDownload()
w Tvt.Helpcenter.Quest.QuestResponse.ConnectToQuest()
w Tvt.Helpcenter.Quest.QuestResponse.RunQuest(String URL, String Mtm, String Os, String Oslanguage, String ClientLevel, ConnectionSettingsBean connbean, String xmlpath, String[] Certificates)
w Tvsu.Engine.Process.HelpCenterQuestProcess.GetQuestResponse(String currentUrl)
Exception:
Message: Exception setting the request content
Type: Tvt.FileDownloader.DownloadException
w Tvt.FileDownloader.DirectFileDownloader.StartDownload()
w Tvt.Helpcenter.Quest.QuestResponse.ConnectToQuest()
w Tvt.Helpcenter.Quest.QuestResponse.RunQuest(String URL, String Mtm, String Os, String Oslanguage, String ClientLevel, ConnectionSettingsBean connbean, String xmlpath, String[] Certificates)
w Tvsu.Engine.Process.HelpCenterQuestProcess.GetQuestResponse(String currentUrl)
Severe 2011-05-11 , 11:39:13
w Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchHelpCenterProcess()
Message: An error ocurred while contacting the help center
Exception:
Message: Exception setting the request content
Type: Tvt.FileDownloader.DownloadException
w Tvt.FileDownloader.DirectFileDownloader.StartDownload()
w Tvt.Helpcenter.Quest.QuestResponse.ConnectToQuest()
w Tvt.Helpcenter.Quest.QuestResponse.RunQuest(String URL, String Mtm, String Os, String Oslanguage, String ClientLevel, ConnectionSettingsBean connbean, String xmlpath, String[] Certificates)
w Tvsu.Engine.Process.HelpCenterQuestProcess.GetQuestResponse(String currentUrl)
w Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchHelpCenterProcess()
Info 2011-05-11 , 11:39:13
w Tvsu.Engine.Task.Task.Start()
Message: Executing the PostProcess HelpCenterQuestProcess
Severe 2011-05-11 , 11:39:13
w Tvsu.Engine.Task.Task.StartExecution()
Message: An error occurred while the task: ApplicableUpdatesTask executed the process: HelpCenterQuestProcessthe message from exception isException setting the request content
Exception:
Message: Exception setting the request content
Type: Tvt.FileDownloader.DownloadException
w Tvsu.Engine.Task.Task.Start()
w Tvsu.Engine.Task.Task.StartExecution()
Info 2011-05-11 , 11:39:13
w Tvsu.Gui.CustomComponents.Step.set_Image(StepImage value)
Message: Setting FAILED status.
Info 2011-05-11 , 11:39:13
w Tvsu.Gui.GUIController.ShowErrorMessage(Exception e)
Message: Error while downloading packages.
Exception:
Message: Exception setting the request content
Type: Tvt.FileDownloader.DownloadException
w Tvsu.Engine.Task.Task.StartExecution()
w Tvsu.Sdk.SuSdk.GetApplicableUpdates(searchingFolderDelegate spd, showErrMsgDelegate sed)
w Tvsu.Gui.Util.ProgressThread.InitSearch()
Info 2011-05-11 , 11:39:13
w Tvsu.Gui.FlowScreens.Messages.ShowMessage(String message, String title, String mastheadtext, MessageType t, Boolean check, IWin32Window owner)
Message: Showing ERROR Message: < An error occurred while downloading packages. >
Info 2011-05-11 , 11:39:16
w Tvsu.Egather.EgatherExecutor.ExecuteEgather(String fileOutput, String args)
Message: RC eGatherer: 0
w454385,
What is your TVSU version? There was a glitch yesterday and it's fixed. I guess your case may be related to that incident.
Check out these 2 threads. They are actually having same solutions.
http://forum.lenovo.com/t5/ThinkVantage-Technologies/Thinkvantage-System-Update-3-14-0031-Failure/td...
http://forum.lenovo.com/t5/ThinkVantage-Technologies/System-Update-4-odd-behavior-in-ThinkVantage-To...
If your version is 3.15 / 4.01, please:
Un-install current TVSU, reinstall TVSU version 3.14 (Win XP) or 4.0 (Win 7/Vista) by dowloading from Lenovo Support site,
Otherwise, you can try running driver update again.
Cleo
WW Social Media
T61, T410, x240, Z500, Flex 14
Important Note: If you need help, post your question in the forum, and include your system type, model number and OS. Do not post your serial number.
Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!
Follow @LenovoForums on Twitter!
How to send a private message? --> Check out this article.
English Community Deutsche Community Comunidad en Español Русскоязычное Сообщество
Similar Messages
-
Win 7 / System Update 4 "An error occurred while downloading packages" Please review LOG?
Team Lenovo,
I am having problem with TVSU 4.0 on a Windows 7 64 bit system where it gets to about 17-18% and consistently gives me "An error occurred while downloading packages"
I've made sure no firewalls are active. Am not using an Proxy servers and have turned off "automatically detect settings" in Internet Options. I've tried to uninstall and reinstall and no change. I've also tried to run as an Administrator and no luck either.
I reviewed the logs that are located at:
C:\Program Files (x86)\Lenovo\System Update\logs
I've highlighted in BOLD the entries below I feel may be the issue, but not sure how to resolve it. I did notice download.lenovo.com link when I try to reach it directly shows file not found???
[ThinkVantage System Update build: 2009-10-19 4.00.0024] 2/5/2011 4:13:45 PM
Info 2011-02-05 , 04:13:45
at Tvsu.Environment.EnvironmentManager..ctor()
Message: Starting Environment Manager...
Info 2011-02-05 , 04:13:45
at Tvsu.Nls.NlsResources..ctor()
Message:
The active language is: EN
The default language is: EN
The OS language is: EN
The language loaded type is: OS
Severe 2011-02-05 , 04:13:45
at Tvsu.Sdk.SuSdk.StartApplication()
Message: Application runs with the framework: 2.0.50727.4952
Info 2011-02-05 , 04:13:45
at Tvsu.Engine.DataBase.InitializeDataBase()
Message: Initializing the DataBase from file: updates.ser
Warning 2011-02-05 , 04:13:45
at Tvsu.Gui.Util.Tools.get_SystemVendor()
Message: The vendor was resolved to THINK
Info 2011-02-05 , 04:14:11
at Tvsu.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
Message: Creating a new Connection Settings Bean instance to Host: download.lenovo.com
Info 2011-02-05 , 04:14:11
at Tvt.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
Message: Direct connection found
Info 2011-02-05 , 04:14:11
at Tvsu.FileDownloader.HttpsDownload.GetProxy(ConnectionSettingsBean connBean)
Message: Connection type set to DIRECT in ConnectionSettingsBean
Info 2011-02-05 , 04:14:11
at Tvsu.Engine.Task.Task.Start()
Message: The current process is:HelloProcess
Info 2011-02-05 , 04:14:11
at Tvsu.Engine.Task.Task.Start()
Message: Executing the PreProcess HelloProcess
Info 2011-02-05 , 04:14:11
at Tvsu.Engine.Task.Task.Start()
Message: Executing the StartProcess HelloProcess
Info 2011-02-05 , 04:14:11
at Tvsu.Engine.Process.HelloProcess.DownloadHelpFile()
Message: The chm help file is already present in the system
Info 2011-02-05 , 04:14:11
at Tvsu.Engine.Process.HelloProcess.Start()
Message: The test.properties file was not found, the normal Hello process will continue.
Info 2011-02-05 , 04:14:11
at Tvsu.Engine.Process.HelloProcess.Start()
Message: HelloProcess Started
Info 2011-02-05 , 04:14:11
at Tvsu.Engine.Process.HelloProcess.Start()
Message: Client level: HelloLevel_8_05_80
Info 2011-02-05 , 04:14:11
at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
Message: The UDF will be downloaded from: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_8_05_80.xml
Info 2011-02-05 , 04:14:11
at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
Message: The UDF will be downloaded to-> C:\Program Files (x86)\Lenovo\System Update\session\system\SSClientCommon\HelloLevel_8_05_80.xml
Info 2011-02-05 , 04:14:11
at Tvsu.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
Message: Connection settings bean found for download.lenovo.com
Info 2011-02-05 , 04:14:11
at Tvsu.FileDownloader.HttpsDownload.GetProxy(ConnectionSettingsBean connBean)
Message: Connection type set to DIRECT in ConnectionSettingsBean
Info 2011-02-05 , 04:14:11
at Tvsu.Engine.Process.HelloProcess.Start()
Message: UDF download status is -> Failed
Severe 2011-02-05 , 04:14:11
at Tvsu.Engine.Process.HelloProcess.Start()
Message: Could't connect to the HelloServer, no UDF file was downloaded
Info 2011-02-05 , 04:14:11
at Tvsu.Egather.EgatherManager.GetEgatherParser(String type)
Message: Running egather minimal.....
Info 2011-02-05 , 04:14:11
at Tvsu.Gui.CustomComponents.Step.set_Image(StepImage value)
Message: Setting PROCESSING status.
Info 2011-02-05 , 04:14:11
at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
Message: /execute ia.exe /arguments -filename"""C:\Program Files (x86)\Lenovo\System Update\egather\sysrecomin""" -probes REGIONAL_SETTINGS GATHERER_INFORMATION SYSTEM_SUMMARY -local /directory C:\Program Files (x86)\Lenovo\System Update\egather\ /type COMMAND /timeout 300000
Info 2011-02-05 , 04:14:11
at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
Message: FileName Path: C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe
Info 2011-02-05 , 04:14:14
at Tvsu.Egather.EgatherExecutor.ExecuteEgather(String fileOutput, String args)
Message: RC eGatherer: 0
Info 2011-02-05 , 04:14:14
at Tvsu.Engine.Process.HelloProcess.Start()
Message: MTM received from eGather: 4389AB8
Info 2011-02-05 , 04:14:14
at Tvsu.Engine.Process.HelloProcess.Start()
Message: Data to be set in the Environment Manager to use with Quest:
QOS (Quest OS): Windows 7
QOSLang (Quest language): EN
MTM: 4389AB8
Info 2011-02-05 , 04:14:14
at Tvsu.Engine.Task.Task.Start()
Message: Executing the PostProcess HelloProcess
Info 2011-02-05 , 04:14:14
at Tvsu.Engine.Task.Task.Start()
Message: The process HelloProcesshas been finished.
Info 2011-02-05 , 04:14:14
at Tvsu.Engine.Task.Task.StartExecution()
Message: PostTask
Info 2011-02-05 , 04:14:14
at Tvsu.Sdk.SuSdk.GetSystemProperties()
Message: Return the System Properties
Info 2011-02-05 , 04:14:14
at Tvsu.Sdk.SuSdk.GetApplicableUpdates(searchingFolderDelegate spd, showErrMsgDelegate sed)
Message: Get Applicable Updates
Info 2011-02-05 , 04:14:14
at Tvsu.Engine.Task.Task.Start()
Message: The current process is:HelpCenterQuestProcess
Info 2011-02-05 , 04:14:14
at Tvsu.Engine.Task.Task.Start()
Message: Executing the PreProcess HelpCenterQuestProcess
Info 2011-02-05 , 04:14:14
at Tvsu.Gui.CustomComponents.Step.set_Image(StepImage value)
Message: Setting DONE status.
Info 2011-02-05 , 04:14:14
at Tvsu.Gui.CustomComponents.Step.set_Image(StepImage value)
Message: Setting PROCESSING status.
Info 2011-02-05 , 04:14:19
at Tvsu.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
Message: Creating a new Connection Settings Bean instance to Host: www-03.ibm.com
Info 2011-02-05 , 04:14:19
at Tvt.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
Message: Direct connection found
Info 2011-02-05 , 04:14:19
at Tvsu.Engine.Task.Task.Start()
Message: Executing the StartProcess HelpCenterQuestProcess
Info 2011-02-05 , 04:14:19
at Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchEgather()
Message: Launching Egather
Info 2011-02-05 , 04:14:19
at Tvsu.Egather.EgatherManager.GetEgatherParser(String type)
Message: Running egather complete.....
Info 2011-02-05 , 04:14:19
at Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchHelpCenterProcess()
Message: Launching HelpCenter
Info 2011-02-05 , 04:14:19
at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
Message: /execute ia.exe /arguments -filename"""C:\Program Files (x86)\Lenovo\System Update\egather\sysreco""" -silent -local -section SYSTEM_SUMMARY REGIONAL_SETTINGS SMBIOS_INFORMATION Firmware_Information Installed_Software SMBIOS_INFORMATION DEVICE_DRIVERS_AND_SERVICES IDE_DEVICE_INFORMATION DEVICE_MANAGER_SETTINGS -p device_manager enable_hardwareid /directory C:\Program Files (x86)\Lenovo\System Update\egather\ /type COMMAND /timeout 300000
Info 2011-02-05 , 04:14:19
at Tvsu.Egather.EgatherExecutor.RunAsWindowsService(String directory, String command, String arguments)
Message: FileName Path: C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe
Info 2011-02-05 , 04:14:19
at Tvt.Helpcenter.Quest.QuestResponse.ConnectToQuest()
Message: Setting QuestResponse Path to: C:\Program Files (x86)\Lenovo\System Update\session\QuestResponse.xml
Info 2011-02-05 , 04:14:19
at Tvt.Helpcenter.Quest.QuestResponse.ConnectToQuest()
Message:
Quest Url: https://www-03.ibm.com/pc/support/services/questquery/pc_support_services_questquery_viewer_EDAPortB...
Info 2011-02-05 , 04:14:19
at Tvt.FileDownloader.DirectFileDownloader.StartDownload()
Message: Uri to download-> https://www-03.ibm.com/pc/support/services/questquery/pc_support_services_questquery_viewer_EDAPortB...
Severe 2011-02-05 , 04:14:19
at Tvt.FileDownloader.DirectFileDownloader.StartDownload()
Message: Unexpected exception setting the request-> <soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"><soapenv:Header/><soapenv:Body><p869:getDescriptors xmlns869="http://www.ibm.com/xmlns/prod/pc/esupportda/binding/20041013"><agent>TVSUWeb/1</agent><queryValue>4389AB8</queryValue><os>Windows 7</os><osLanguage>EN</osLanguage></p869:getDescriptors></soapenv:Body></soapenv:Envelope>
Exception:
Message: The underlying connection was closed: An unexpected error occurred on a receive.
Type: System.Net.WebException
at System.Net.HttpWebRequest.GetRequestStream(TransportContext& context)
at System.Net.HttpWebRequest.GetRequestStream()
at Tvt.FileDownloader.DirectFileDownloader.StartDownload()
Info 2011-02-05 , 04:14:19
at Tvt.Helpcenter.Quest.QuestResponse.ConnectToQuest()
Message: Exception setting the request content
Info 2011-02-05 , 04:14:19
at Tvsu.Engine.Process.HelpCenterQuestProcess.GetQuestResponse(String currentUrl)
Message: Tvt.FileDownloader.DownloadException
Exception setting the request content
at Tvt.FileDownloader.DirectFileDownloader.StartDownload()
at Tvt.Helpcenter.Quest.QuestResponse.ConnectToQuest()
at Tvt.Helpcenter.Quest.QuestResponse.RunQuest(String URL, String Mtm, String Os, String Oslanguage, String ClientLevel, ConnectionSettingsBean connbean, String xmlpath, String[] Certificates)
at Tvsu.Engine.Process.HelpCenterQuestProcess.GetQuestResponse(String currentUrl)
Exception:
Message: Exception setting the request content
Type: Tvt.FileDownloader.DownloadException
at Tvt.FileDownloader.DirectFileDownloader.StartDownload()
at Tvt.Helpcenter.Quest.QuestResponse.ConnectToQuest()
at Tvt.Helpcenter.Quest.QuestResponse.RunQuest(String URL, String Mtm, String Os, String Oslanguage, String ClientLevel, ConnectionSettingsBean connbean, String xmlpath, String[] Certificates)
at Tvsu.Engine.Process.HelpCenterQuestProcess.GetQuestResponse(String currentUrl)
Severe 2011-02-05 , 04:14:19
at Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchHelpCenterProcess()
Message: An error ocurred while contacting the help center
Exception:
Message: Exception setting the request content
Type: Tvt.FileDownloader.DownloadException
at Tvt.FileDownloader.DirectFileDownloader.StartDownload()
at Tvt.Helpcenter.Quest.QuestResponse.ConnectToQuest()
at Tvt.Helpcenter.Quest.QuestResponse.RunQuest(String URL, String Mtm, String Os, String Oslanguage, String ClientLevel, ConnectionSettingsBean connbean, String xmlpath, String[] Certificates)
at Tvsu.Engine.Process.HelpCenterQuestProcess.GetQuestResponse(String currentUrl)
at Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchHelpCenterProcess()
Info 2011-02-05 , 04:14:19
at Tvsu.Engine.Task.Task.Start()
Message: Executing the PostProcess HelpCenterQuestProcess
Severe 2011-02-05 , 04:14:19
at Tvsu.Engine.Task.Task.StartExecution()
Message: An error occurred while the task: ApplicableUpdatesTask executed the process: HelpCenterQuestProcessthe message from exception isException setting the request content
Exception:
Message: Exception setting the request content
Type: Tvt.FileDownloader.DownloadException
at Tvsu.Engine.Task.Task.Start()
at Tvsu.Engine.Task.Task.StartExecution()
Info 2011-02-05 , 04:14:20
at Tvsu.Gui.CustomComponents.Step.set_Image(StepImage value)
Message: Setting FAILED status.
Info 2011-02-05 , 04:14:20
at Tvsu.Gui.GUIController.ShowErrorMessage(Exception e)
Message: Error while downloading packages.
Exception:
Message: Exception setting the request content
Type: Tvt.FileDownloader.DownloadException
at Tvsu.Engine.Task.Task.StartExecution()
at Tvsu.Sdk.SuSdk.GetApplicableUpdates(searchingFolderDelegate spd, showErrMsgDelegate sed)
at Tvsu.Gui.Util.ProgressThread.InitSearch()
Info 2011-02-05 , 04:14:20
at Tvsu.Gui.FlowScreens.Messages.ShowMessage(String message, String title, String mastheadtext, MessageType t, Boolean check, IWin32Window owner)
Message: Showing ERROR Message: < An error occurred while downloading packages.Thank you for the reply. I already have NET. Framework 4.x installed and I stil have the same problem.
I looked at the logs again and I believe the issue is that I can not download this file:
https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_8_05_80.xml
Can someone try that link and see if they get anything? I keep getting in my browser "file not found".
at Tvsu.Engine.Process.HelloProcess.Start()
Message: HelloProcess Started
Info 2011-02-07 , 09:23:47
at Tvsu.Engine.Process.HelloProcess.Start()
Message: Client level: HelloLevel_8_05_80
Info 2011-02-07 , 09:23:47
at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
Message: The UDF will be downloaded from: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_8_05_80.xml
Info 2011-02-07 , 09:23:47
at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
Message: The UDF will be downloaded to-> C:\Program Files (x86)\Lenovo\System Update\session\system\SSClientCommon\HelloLevel_8_05_80.xml
Info 2011-02-07 , 09:23:47
at Tvsu.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
Message: Connection settings bean found for download.lenovo.com
Info 2011-02-07 , 09:23:47
at Tvsu.FileDownloader.HttpsDownload.GetProxy(ConnectionSettingsBean connBean)
Message: Connection type set to DIRECT in ConnectionSettingsBean
Info 2011-02-07 , 09:23:47
at Tvsu.Gui.CustomComponents.Step.set_Image(StepImage value)
Message: Setting PROCESSING status.
Info 2011-02-07 , 09:23:47
at Tvsu.Engine.Process.HelloProcess.Start()
Message: UDF download status is -> Failed
Severe 2011-02-07 , 09:23:47
at Tvsu.Engine.Process.HelloProcess.Start()
Message: Could't connect to the HelloServer, no UDF file was downloaded -
System Update 3.14.0024 "An error occurred while downloading packages."
I have a T61 (7664-1KU) with Win XP SP3. After searching all 64 pages of this ThinkVantage Technologies Board I could not find a solution that works, hence this new post.
Here are the various attempts so far, none of which have worked, in isolation or combination:
Have rebuilt the laptop hard drive completely and tried to reload Thinkvantage software through System Update 3.14.0024
Reinstalled System Update
In LAN settings have unchecked "Automatically detect settings"; "Use ... script,"; and "Use a proxy server"
Disabled all firewalls etc.
Disabled all parts of Symantec Endpoint Protection (SEP) manually in SEP and via MSConfig
I do not have a Google accelerator loaded
Have checked router logs and verified that downloads are not being blocked
In all cases I get "An error occurred while downloading packages" after ~30% of the progress bar.
If it helps I can supply the TVSU error log.
Thank you for your help in advance.hey PSIC01,
try installing this version of TVSU - http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS012808
and see how it goes.
WW Social Media
Important Note: If you need help, post your question in the forum, and include your system type, model number and OS. Do not post your serial number.
Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!
Follow @LenovoForums on Twitter!
Have you checked out the Community Knowledgebase yet?!
How to send a private message? --> Check out this article. -
ThinkVantage System Update keeps failing with "an error occurred while downloading packages"
For approximately a week now, various machines I am responsible for have been unable to successfully run System Update. The error I see in v3 vs. v4 of System Update is slightly different, though I wonder if the underlying cause is the same. On one machine (ThinkCentre M52) running XP (so using Update v3), when attempting to download the package information, I get the error: "An error occurred while downloading packages". I checked the TVSU log, and find the following error:
Info 2011-10-03 , 08:31:00
at Tvsu.FileDownloader.HttpsDownload.StartDownload(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
Message: An exception ocurred while downloading https://download.lenovo.com/ibmdl/pub/pc/pccbbs/thinkvantage_en/livefeed.xml
Status set to FAILED
Exception:
Message: Error at DirectFileDownloader when validating certificates, or a secure channel cannot be established.
Type: Tvt.FileDownloader.CertificateValidationException
at Tvsu.FileDownloader.HttpsDownload.doDownloadByHttps(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
at Tvsu.FileDownloader.HttpsDownload.StartDownload(FileDownloadInfo fileInfo, downloadingDelegate downDelegate)
If I try to navigate to the URL noted in the message using Internet Explorer, I can understand why this is failing: IE displays a message that the certificate for the site is invalid and, thus, the site cannot be loaded. I have noticed a similar issue when trying to use the "Auto Detect" tool on this machine from the Lenovo site... I.E. indicates the site's certificate is invalid.
This machine is a fresh OS reinstall from nothing; TVSU version is the latest (that I know of): 3.15.0017. I do have two other XP machines (that have been installed for quite some time) running the same version of TVSU that DO NOT experience this issue. I've otherwise been unable to figure out what the difference betweens the machines is. Any thoughts either Lenovo or the community can share would be much appreciated.hey PSIC01,
try installing this version of TVSU - http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS012808
and see how it goes.
WW Social Media
Important Note: If you need help, post your question in the forum, and include your system type, model number and OS. Do not post your serial number.
Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!
Follow @LenovoForums on Twitter!
Have you checked out the Community Knowledgebase yet?!
How to send a private message? --> Check out this article. -
I've moved to photos from iphoto and for a while all was good. And quite exciting. My entire 15k photos have migrated and are available on all my devices.
Suddenly, I get this warning when I select or try to edit a photo: Cant Download Photo: An error occurred while downloading a larger version of this photo for editing. Please try again later.
There is an exclamation mark and a warning triangle on the picture. I am only able to test on my ibook as my Imac is out of action.
If I log in to icloud in Safari, I can down load the full sized image no problem. Any one got any ideas?Well stone me, it's started working. Nothing changed on my side..... go figure.
-
How do I correct the error message "an error occured while downloading....dismiss"
I recently started receiving the error message "an error occurred while downloading" on an intermittent basis when trying to download pictures in some of my Yahoo groups using Yahoo mail. When it occurs the only way to clear the error message is to click on a highlighted "dismiss" [a term I had never seen used before these error messages started] which shows after the error message.
When the error shows for one pic in the posting it will show for all the pics in that post. When the error occurs for an individual pic it will also show up if you try to "download all".
These errors will show up for a posting sent from the same sender via one email group while not for the exact same email sent to another group. It is not restricted to an individual who is posting or a specific Yahoo group and appears to be truly random.
Recently I found an example of the same error message in a posting from a Yahoo group in my Gmail account as well so it is not restricted to Yahoo mail alone.
Has anyone else encountered this problem?....Does anyone know how to fix it?Hi saxxy60, I have not encountered this error before, but I have when the internet connection is lost in the middle of the download. You can try to disable any antivirus on the computer [http://answers.microsoft.com/en-us/ie/forum/ie10-windows_8/an-error-occurred-while-downloading-attachment-in/02b00230-ed67-473c-9ad8-370deac2272e?msgId=0d3d89cf-2722-43f3-b21b-2f3214e2f1d1]
You can try to get more elaborate errors if you try to reproduce the issue with an HTTP traffic capture.
*An add on [https://addons.mozilla.org/en-us/firefox/addon/live-http-headers/ Live HTTP Headers]
*[http://www.telerik.com/download/fiddler Fiddler]
Please let us know if this helped you out! -
An error occurred while downloading the firmware
I have several AirPort's in my home network that have available firmware updates, according to the Airport Utility version 6.3.2 of my iMac (running Mavericks), but cannot update them because I keep getting an error saying "An error occurred while downloading the firmware". Needless to say that my iMac, and my home network, have an active and very decent Internet connectivity.
My Time Capsule has firmware version 7.7.2 and an AirPort Express has firmware version 7.6.3. I have another Airport Express running with version 7.6.4 that does not needs an update. Every time that I try to update the AirPort devices that report an available update I keep getting the same download firmware error message. This has been going on for days. How can I update these two AirPort devices, or fix my AirPort Utility?
In the directory /Users/me/Library/Application Support/Apple/Airport/Firmware there is a file called version.xml. If I rename it, and restart the AirPort Utility, my AirPort devices would not report an available firmware upgrade. I tried resetting both AirPort devices and trying to re-update the firmware but keep getting the same error message. Any help will be greatly appreciated. Thanks.Are you behind a firewall or double NAT??
What is the device that is immediately plugged into the main modem or router? Has that one been able to update?
It is plugged in of course isn't it.. no nasty join wireless anywhere??
The best way to work around these sort of problems is to simplify the network.. Plug each device directly into the main router.. by ethernet. You can trigger the firmware upgrade by wireless but use ipad or iphone version of airport utility and see what happens. -
An error occurred while downloading Mountain Lion OS
An error occurred while downloading Mountain Lion OS and can't download it anymore. Please advise on how to resolve this problem. Thank you
I have followed these steps :
- Sign out of the App Store (in the Store menu)
- Quit the App Store
- In Finder - Go>Go to folder... (or Apple-shift-G)
- Paste in the following "~/Library/Caches/com.apple.appstore"
- It will take you to a folder. Delete the whole folder and empty the trash.
- Launch the App Store. Sign in and then reclick the Mountain Lion buy. It won't charge you again.
Then I restart my system in safe mode. And downlad installer again
This time it is installed. And I am really happy -
When i try to update...after a while it will give me a message saying that(( an error occurred while downloading the ios 6.1.2))
while the wifi is working normally, and i updated my ipod and it worked normally.
I think i have a problem with my iphone..
Please helpe to solve this issue.
Thank you.Something temporarily wrong with your internet connection?
Be aware that this is a very large file to download, it needs a strong consistent internet connection.
Have the iPhone on the charger cable too.
In the meantime read the threads in this forum about the visibility item and some other possible issues on the 4 and 4S (although a large number of people have these issues, it is still a minor percentage, but anyhow, be aware). -
How do I download iOS 6 on my iPhone? Keep getting error message saying "unable to download an error occurred while downloading iOS 6?
How do I download iOS 6 on my iPhone? Keep getting error message saying "unable to download an error occurred while downloading iOS 6?
-
I am trying to update to ios6, on my iPad 2 . I get a message saying "error occurred while downloading ios6" can anyone help.?
Sorry to hear your Adobe experience has been less than stellar. I'll try to help...
1. Photoshop 14.2.1 is now two releases out of date. You might want to go to your Creative Cloud application and ask it to install Photoshop CC (2014). Earlier this year Adobe released 2014.0 as a separate install that can live side by side with 14.2.1. Then just a few days ago they released 2014.1 as an in-place upgrade to 2014.0.
2. You may be able to update Camera Raw directly to version 8.6 by a link from this page:
Keeping Photoshop Up-To-Date
Best of luck to you. Please let us know here if these things help.
-Noel -
Error occured while downloading ios 7.1.1 on iphone 4
error occured while downloading ios 7.1.1 on iphone 4
Hook your device up to iTunes on the computer you sync with and do the download through iTunes.
Cheers,
GB -
Error occurred while downloading files from Administration Server...
Hi guys,
If i already have my application deployed and exploded in ../tmp/_WL_user , when I restart the managed server it will try to download again the files from the upload directory in the Administration Servers? (I'm using stage mode).
Sometimes I got the following error:
Caused By: java.io.IOException: [DeploymentService:290066]Error occurred while downloading files from Administration Server for deployment request "0". Underlying error is: "null"
and I already have the war exploded in /tmp/_WL_user
the staging mode is not only for the first deployment? when i don't have the war exploded in /tmp/_WL_user?
I've some confusion related to the process or deployment/startup of the managed servers.
ThanksHi,
when you get following error * DeploymentService:290066 * then that means
A service on the machine is preventing the WebLogic Server remote instance from downloading the configuration file. This can be Hosts Intrusion Prevention (HIPS) agents or any other agent causing this issue.
Disable the agent interfering with the download process to fix this issue.
Regards,
Kal -
My App Store is no longer updating my apps or my OS. I keep getting this message: An error occurred while downloading the updates.(102) What could be the reason for this issue and what will resolve it?
I believe its an auth error. If you tried signing in and out of the app store and downloading a free app (typical fixes) and it persists, try downloading the updates manually. If youre trying to get the Mountain Lion updates the link for 10.8.1 is here http://support.apple.com/kb/DL1571 and if you already have 10.8.1 and youre trying to update to 10.8.2 the link is here http://support.apple.com/kb/DL1580 a supplemental update came for the 10.8.2 which can be found here http://support.apple.com/kb/DL1600
Like I said before, the error isnt that your software or hard drive is corrupt, it has to do with your AppleID authenticating the download, especially because OS updates are part of the Mac App Store. If you know your way around your system libraries or root libraries you can possibly fix it by deleting specific files that may be corrupted, otherwise you're going to want to back up your data and reinstall the OS.
Good luck! -
i tried updating my airport utility app on my iphone and ipad when it updated it updated the airport extreme okay,but the airport express keeps showing a message that reads error occurred while downloading the firmware it shows it downloading and then reads preparing and then the error message comes up. can anyone explain o me how to fix this thankyou
Do you kow if I can I use the AirPort Extreem directly from the ethernet cable coming into the house?
Is that an Ethernet cable, or is that a phone cable? The AirPort Extreme does not have a modem on board, so you must use a separate modem with the Extreme.
Have you been to Becton, TX?
Been to Lubbock and Amarillo many times, but never to Becton.
Maybe you are looking for
-
"perfboost.exe" error during Office 365 Pro Plus Patch Update (via SCCM)
When deploying a newer version of Office 365 Pro Plus to a client machine a pop-up appears with a error message as shown below: Things I've done to rectify include: Re-downloading Office & Redistributing before retry Re-imaged computer to ensure a fr
-
To make the Pricing Condition types inactive in Pricing Procedure
Hi Experts, I am facing a senario where, in a sales order, pricing procedure, if one of the pricing condition type does not exist, then two other condition types (even though they are determined by condition records), should be either made inactive o
-
Please help as fast as you can. Thank you
-
What is the advantage of connecting your time capsule to the Internet
It is the first time set up so it has not been plugged into power yet
-
Hard code spwr network card for 100-full
How can I hard code a spwr network card for 100-full duplex? thanks, Clark