TWAIN Plugin

I'm trying to use photoshop CS 5 or 5.5 to scan an image, but I'm discovering that apparently the TWAIN Plugin doesn't work.  I've downloaded the latest one on Adobe's site which is listed as being for CS 5 and I've tried installing it and/or placing the Plugin in the plugins > import/export folder just as the instructions on Adobe's site said but when I go to "file > import" there is no twain option at all.  I've tried using Photoshop CS5 and CS 5.5 in both 32 and 64 bit modes.  I've also tried restarting the computer and starting Photoshop again in both 32 and 64 bit mode, but with no success.  What did Adobe not include in the instructions that I'm missing?  Is there any possible way to even get TWAIN working in Photoshop as it's suppose to?

In Photoshop CS 5.5 under Photoshop -> Help -> System info it does show this in the installed plugin list:
Twain Acquire 12.0.2x20101112 [20101112.r.1198 2010/11/12:02:00:00 cutoff; r branch]  �1992-20102010 Adobe Systems Incorporated - from the file “TWAIN.plugin”
At the end of that big list of installed plugins it also shows this: "Installed TWAIN devices: NONE"
In Photoshop CS 5 under Photoshop -> Help -> System info it does show this in the installed plugin list:
Twain Acquire 12.0.2x20101112 [20101112.r.1198 2010/11/12:02:00:00 cutoff; r branch]  �1992-20102010 Adobe Systems Incorporated - from the file “TWAIN.plugin”
At the end of that big list it also shows this: "Installed TWAIN devices: NONE"

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