TWC Arris TG1672G and AirPort Extreme 802.11ac

I have 300 gbps TWC internet, a TWC Arris TG1672G modem/router in bridge mode and a new AirPort Time Capsule Extreme which gives me 30 gbps thru a Cat 6 or Cat 5e cable to my iMac 27" mid-2011. Yes, you read correctly, 30 gbps not 300. (I have the Arris in bridge mode because it doesn't support HP ePrint and the AirPort Extreme does.). I get 322 gbps when I connect my iMac by Ethernet directly to the Arris Port 1.
A very competent and helpful AppleCare telephone support person started confirming settings and connections at the very beginning of setup and everything concerning the Airport Extreme checked out ok. He made an exhaustive search to find the problem, but could not. He made an appointment at the Apple Store for me so they could do a more exhaustive physical diagnostic check. He said I should be getting 300 gbps by Ethernet to the iMac and at least 150-200 gbps by wireless.
I am expecting the Apple Store to find that the Airport Extreme is fine and tell me to contact TWC. I am not optimistic that TWC will be interested or helpful. Apparently other folks have been down this same road. Does anyone have any success stories to pass along? Thanks a bunch for your help!

I have 300 gbps TWC internet
Might be a good idea to first verify that this is the case. What reading do you get if you connect the iMac directly to the modem using an Ethernet cable connection?
It should be right at 300 Mbps....(not gbps)......and if it is.....Time Warner is delivering what they promise, and the Arris modem is working correctly as well. Not much more than you can ask of TWC.
I am expecting the Apple Store to find that the Airport Extreme is fine
That is possible, but the finding won't have much value unless the Apple Store can test with a 300 Mbps connection. Even if they can, it is unlikely that the connection would be supplied by TWC, and even less likely that the Apple Store would have an Arris modem on hand.
The real issue......that some modems and some routers just don't work well with each other......is going to be difficult to confirm.
If you get 300 Mbps with the modem connected directly to the iMac, and the AirPort Extreme checks out OK at the Apple Store.....then you will need to decide whether to try another brand of modem, or another brand of router.

Similar Messages

Airport Extreme 802.11AC + 5th Gen and guest network access

I have the current gen Airport Extreme 802.11AC with a 5th Gen extending the network. With this setup, I am unable to login using our guest network setup. I have tried using guest network with a password and one without but its the same results. When a guest logins, it stuck attempting to login with no error messages.
So is it possible to have this configuration and still have guest network access?

Please review what I said originally.......that the guest network function on the AirPort Extreme is designed to work with a simple modem......so the AirPort acts as the main router for the network..
Another way of saying the same thing is that the AirPort needs to be "in charge" of your network for the guest feature to work correctly. The AirPort cannot be in charge if it is connected to another device that is already configured to be the main router on your network.....your Actiontec modem/router.
The Actiontec device combines the functions of a separate modem and a separate router in one package. This type of device is known as a modem/router, or also known as a gateway.
Some folks call a modem/router or a gateway......a modem. So, things can get confusing.
I do not know if it is possible for the Actiontec device that you have to be configured to act as a simple modem.....so the routing functions of the device are completely turned off. (Turning off the wireless on the Actiotec does not turn off the routing function).
If you turn off the wireless on the Actionec, it becomes a modem and a wired router. And that wired router is still in charge of your network.
The guest network feature will not work correctly unless the AirPort is in charge of your network.
My suggestion was for you to ask your Internet Service Provider (ISP), if they could supply you with a simple modem. That is all that you need. You don't need two routers....and the Actiontec that you have now is not allowing the guest feature to work correctly.

I have an 2tb time capsule 802.11n Wi-Fi base station can I use this as an external hard drive and use a new airport extreme 802.11ac Wi-Fi for my wifi?

I have an 2tb time capsule 802.11n Wi-Fi base station can I use this as an external hard drive and use a new airport extreme 802.11ac Wi-Fi for my wifi?

You can use the 2 TB Time Capsule as a network drive. That means that it must connect to one of the Ethernet LAN <--> ports on the new AirPort Extreme, or connect to the network using wireless.

I just purchased a new airport extreme 802.11ac I set it up and runs fine when i put my mac to sleep i come back and it can not find my airport i have to restart

I PURCHASED THE NEW AIRPORT EXTREME 802.11AC I SET IT UP AFTER I PUT MY MAC TO SLEEP I COME BACK AND IT SAYS CAN NOT FIND AIRPORT EXTREME I HAVE TO RESTART AND IT FINDS IT.

Try the following, in order, until (hopefully) resolved:
1a. Delete Preferred Network(s)
System Preferences > Network > Wi-Fi > Advanced > Wi-Fi tab
Under "Preferred Networks," delete the network(s) you regularly use from the list.
1b. Delete AirPort Keychain Entries
Launch the "Keychain Access" application located in Applications/Utilties.
In the windows on the left side: Select login for Keychains and "All Items" for Category.
Click on the "Kind" filter at the top, and look for any "AirPort network password" entries...and delete them.
1c. Add Preferred Network(s)
System Preferences > Network > Wi-Fi > Advanced > Wi-Fi tab
Add the preferred network(s) using the "+" button.
Restart or log out then back in.
2. Move System Configuration Files
(Note: You will have to reestablish your network connections settings.)
Go to /Library/Preferences
Move the SystemConfiguration folder to the desktop.
Restart your Mac. (Note: OS X will rebuild the files that are now sitting on your desktop. If this doesn't resolve the issue, you can move the folder back to it's original location.)

Airport Extreme 802.11ac and USB disk failure

hi,
Had an Airport Extreme 5th gen with a USB disk attached for over a year of which my Mac was using Time Machine and creating backups no problem, didnt skip a beat.
Just bought a new Airport Extreme 802.11ac, attached the same USB disk and Time Machine works once or twice then fails saying it cant find the disk. True enough if I open finder and try and find the disk its not listed.
Opening the airport utility it shows the disk attached. If I reboot the Airport Extreme the disk shows up again in finder for a short period of time.
Looks like they released a firmware update 7.7.1 which was supposed to fix this but it seems in my case it hasnt. Even factory reset after the update but no joy.
Normal wireless activities like internet access etc are fine.
Not sure if anyone else has experienced this yet? If not I guess ill try a non self powered disk or something, either that my AE is faulty.
thanks
matt

My experience with the 802.11ac extreme with 7.7.1 firmware suggests Time Machine doesn't work when the name assigned to the device (not the SSID) contains a period, which the out-of-the-box name does.
Out-of-the-box, with the default device name still assigned, I could not get Time Machine to recognize the remote disk on multiple 10.8.4 Macs until I created an empty folder on it. Yet once registered with Time Machine, backups never occurred to the disk--TM status was always "waiting". The server name displayed in TM had the period in "802.11ac" escaped with a backslash (i.e., "802\.11ac").
I renamed the extreme, but used a name that still contained a period. The same difficulty was encountered registering the disk with TM. Once registered, TM status for the disk was still "waiting".The server name again had the period escaped with a backslash.
Finally, I just removed the period from the name. Registering the disk with TM then occurred normally and backup began immediately.
(In an earlier case with the 7.7.0 firmware, I had no trouble registering and backing up to an 802.11ac Time Capsule that had previously been given a name without a period in it.)

Best Cable Modem for Airport Extreme 802.11ac ?

I own an Airport Extreme 802.11ac. I am preparing to purchase a cable modem. I have pretty well selected a - Cisco Model DPC3010 and was wondering if anyone had experience marrying the two?
NOTE: I have heard that though the Motorola Surfboard version (ARRIS / Motorola SurfBoard SB6141 DOCSIS 3.0) has been tested with the AE, the modem still drops connections a lot with TWC. Has anyone had similar experiences using that modem?

ISP: I am working with TimeWarnerCable in Clarksburg WV area.
CISCO & TWC: I have already confirmed that the Cicsco router is usable on their network - confirmed through TWC tech support and Amazon product reviews. This is true despite the router not listed on TWC's external and internal approved lists. (The Tech escalated to confirm Amazon review statements that the device could be connected).
CISCO & AE: I am just curious if someone else out there has experience using it with their AE - no matter who is their ISP. Any hiccups? Any thing to watch for? (Thanks in advance)
Note: the Motorola device IS on the TWC approved list, but there are too many reports of frequent dropped internet connections.

Trying to Port Forward Airport Extreme 802.11ac using Airpot Utility 6.3.2

Hello kind experts. I am finally getting around to replacing my old BEFSR81 Cisco Router with an old Time Capsule attached with the Airport Extreme 802.11ac. The BEFSR81 also had 8 ports, so I have 8 hardwired locations throughout the house. I have a couple of IP cameras for which it was easy to port forward on the Cisco (just click on the port range forwarding tab, type the start/end ranges (which are identical) and the assigned IP address). Everything has been working well for years. Here's what I wish to do with the new setup: Cable Modem -> Airport Extreme -> Dumb gigaport switch with the hardwires connected to it.
When I go to Airport Utility (6.3.2) -> Network Tab -> Port Settings -> "+", the following comes up:
Firewall Entry Type (Defaulted to IPv4 Port Mapping)
Description (5 pull down choices)
Public UDP Ports : _________
Public TCP Ports: __________
Private IP Address (I take it that is where I enter the IP address for each camera, e.g. 192.168.1.xxx)?
Private UDP Ports: __________
Private TCP Ports: __________
I am obviously not a technophile, especially when it comes to networking, but was able to create my old setup.
Any advice on whether or not my configuration is appropriate and what exactly I need to put in the port fields would be greatly appreciated!
Thanks in advance!

To successfully access an IP camera on the local network from the Internet, the following basics need to be taken care of:
Install the camera(s) and verify that you can access them from the local network.
Configure port mapping/forwarding on your router. Typically, IP cameras require at least two ports: 1) A web port for administering the camera; Usually TCP port 80, and 2) A streaming port to broadcast the camera video feed; Usually UDP port 9000. Note: You should check with your camera's documentation for the exact ports required.
If the camera is attached to a computer, you will need to configure the computer's firewall to open the same ports as in step 2 above.
Verify that your modem is in bridge mode, i.e., if the modem provides NAT & DHCP services, turn them off.
Test your network. Use CheckIP to determine your router's current WAN-side (public) IP address. Then, from a remote location (not from a computer on the local network), use the DynDNS Open Port Tool to verify that the required ports are open. Success is an "Open" response from the Tool.
Check out the following AirPort User tip for configuring port mapping on an AirPort base station.

I have airport extreme 802.11AC as a base that connect to Cable modem. How can I connect D-link DIR-655 to AE to utilize as an extender or repeat?

Hello-
I have wireless router Airport Extreme 802.11AC that connect direct to Cable modem...how can I setup the D-Link DIR-655 wireless router to AE and act as extender or repeater?. Thanks in advance.

Apple has done their best to install proprietary software in their wireless routers that is designed to only allow other Apple routers to repeat or extend the network wirelessly.
So, the chances are extremely small that a D-Link....or another other router for that matter.....could be configured to do what you ask.
There are no settings on an AirPort Extreme that would allow a D-Link device to extend the network, so all that you can do is experiment with different settings on the D-Link device to see if it might be possible for it to extend the network.
A post on a D-Link support forum might be a good idea to see if any D-Link specialists have some ideas on this topic.
Good luck.

Extended Airport Extreme 802.11ac - Slow Wi-Fi

Hi All..
I have a rather frustrating scenerio here and could do with a few pointers as things arn't going my way
I recently purchased two new AP 802.11ac for my home network, setup as follows: -
Sky Modem 20Mbps
IP 192.168.0.1
DHCP
Ethernet
Airport Extreme 802.11ac (Downstairs) Version 7.7.1
Static IP 192.168.0.20 - Reserved at Modem
DNS 192.168.0.1 - Not sure if this should point to modem, advice here if possible
DNS 8.8.8.8
Wirless on, secured by WPA2, also guest network
Ethernet
Airport Extreme 2010 (Downstairs) Version 7.6.4
Static IP 192.168.0.40 - Reserved at Modem
DNS 192.168.0.1 - Not sure if this should point to modem, advice here if possible
DNS 8.8.8.8
Wireless
Airport Extreme 802.11ac (Upstairs) Version 7.7.1
Static IP 192.168.0.30 - Reserved at Modem
DNS 192.168.0.1 - Not sure if this should point to modem, advice here if possible
DNS 8.8.8.8
Wirless set Extending the above network, secured by WPA2, also guest network
Ethernet
iMac 27" 2011 (Upstairs)
Static IP 192.168.0.31 - Reserved at Modem
DNS 192.168.0.1 - Not sure if this should point to modem, advice here if possible
DNS 8.8.8.8
Running OSX Server 2.2.1 (169)
So.. I understand there are many many factors here but my issues are that the iMac (Server) downloads at the expeteced rate of 19Mbps, however anything on wirless pulls around 4Mbps at best and file transfer between the iMac and Macbook Pro (Wireless) not really happening.. This is also the case for all other clients connected to the Wireless networks (5GHz, 2.5GHz and Guest).. In fact, guest network has no connection at all...
I don't think that any of my devices has the AC ability if that matters..
Further details from 'Option + Wi-Fi Icon' on Macbook Pro :-
PHY Mode 802.11m
Channel 100 (DFS, 5 GHz)
Security: WPA2 Personal
RSSI -70
Transmit Rate: 108
MCS Index: 11
I appreciate this is probably an odd setup, but any help would be appreciated..

Ok... netspeed just resolved itself across the wirless back up ro 19Mbps..
However, file transfer between the iMac and Wireless Macbook is around 5Mbps only, any ideas?
Any feedback on the dns would also be appreciated though!

Airport utility 6.3.4 can not find my airport extreme 802.11ac

Sometimes the program loses contact with Airport Extreme 802.11ac with firmware 7.7.3 The internet is OK and the internettlight is green but the software seems not to find my Airport Extreme 802.11ac. The curios thing is that the airport utility app on my Iphone will find the Airport Extreme and from here I can restart it - which (obvious) solves the problem - for some time
Probably a known problem!

The problem is with Yosemite. We have seen many posts from users with "disappearing" AirPorts, but unfortunately there does not appear to be a reliable solution at this time.
Some users have reported that turning off the Firewall on their Macs has helped with this issue. Not sure if you want to try this, and we are not really recommending that you do this, but it might be worth a try if it is important for you to be able to "see" the AirPort Extreme in AirPort Utility from your Mac.
Another check that you can perform that might help is to see if your Mac has been bitten by the Yosemite "naming" bug. To do this, open System Preferences (gear icon on the dock) and then open Sharing. Check to make sure that the name of your Mac is displayed correctly. If you see a (2), (3), (4) etc added to the name of the Mac, edit the name to correct it and restart your Mac.
You may need to check this daily as when you have the bug, the "naming" will likely continue until we get a fix.

AirPort Extreme 802.11ac boosted w/ 802.11n Express?

for the past year or so I have had a perfect set up that has worked wonderfully. It was an airport extreme hardwired to two different airport expresses. I had a perfect set up all three devices had the exact same Wi-Fi name and all three supported 802.11n. So why ruin a good thing? Well here's why…
recently we have obtained some new Apple devices such as new iPhone sixes and also new MacBook air is. All of our new devices are capable of supporting 802.11ac. So now I have decided to purchase the new airport extreme sixth generation which supports this new protocol of 802.11ac.
My question is this, if I have my main airport extreme configured the same way I used to have it, but now I have airport expresses that do not support this new 802.11ac protocol, am I doing myself a disservice? The boosters are located on our third level in the master bedroom where where most of the surfing is done with the newer 802.11ac devices.
with the brand-new sixth generation extreme located in my basement, most of the house is covered however in the furthest rooms, such as the master bedroom, I have an airport express hardwired and functioning fine. But my question is this how can I be sure that the MacBook air is that support 802.11 ac are actually staying connected to the basement brand-new sixth generation airport extreme instead of the closer proximity airport express?
I wish that my airport express is also supported the new protocol so that I can be sure that my entire house is covered by 802.11ac. There's nothing wrong with using 802.11n, but the reason I purchased the new extreme router was to take advantage of the faster and stronger signal of 802.11ac.
The airport expresses that I am running in my house are the newer white ones that looks to be the same shape as an Apple TV. These are not the ones with the FlipOut prongs that plug directly into the wall but instead they are the ones that have a regular power cord and it look like small little hockey pucks. Well, squares versions of hockey pucks that is.
this entire post was verbally dictated using my iPad air, so hopefully I have caught all of my typos or incorrect wording. But I think you can get the general just of my question here. I was hoping I would not need to use the airport expresses to boost the signal, but I think my home might be too big for one single router located centrally in my basement. I have it as Close to the ceiling as I could get it so the second floor is completely covered and most of the upper floor is covered and the entire basement is covered of course. It's just a few rooms that are above the garage and a few further rooms such as kids bedrooms and very important, the master bathroom. We all know how important that is. Thanks in advance to anybody who can help me with this issue.

if I have my main airport extreme configured the same way I used to have it, but now I have airport expresses that do not support this new 802.11ac protocol, am I doing myself a disservice?
Yes and no.
Yes, if you want "ac" capable devices in a remote location near the AirPort Expresses to connect at "ac" levels......because they won't.
No, if you need the extra range provided by the Express, and don't mind that the "ac" devices connect at slower "n" speeds through the AirPort Express.
But my question is this how can I be sure that the MacBook air is that support 802.11 ac are actually staying connected to the basement brand-new sixth generation airport extreme instead of the closer proximity airport express?
You can't, if all the AirPorts are producing a signal with the same wireless network name......since the MacBook Air will connect to the wireless access point with the strongest signal.....not the AirPort with the fastest signal.
IF....you assigned a different name to the wireless network that the Express devices were creating....then....you could "point" the MacBook Air at the basement AirPort network created by the AirPort Extreme 802.11ac down there.....but chances are, the MacBook Air will never connect at "ac" levels since they are carried on the 5 GHz band, which is much weaker than the 2.4 GHz signals.
In other words, 5 GHz "ac" signals are pretty much "same room" or "line-of-sight" signals. 5 GHz just won't penetrate walls and other obstructions nearly as well as slower, but much stronger 2.4 GHz signals.
The bottom line.....if you want the MacBook Air to connect at "ac" level speeds in the remote location, you will need another AirPort Extreme 802.11ac product in place of at least one AirPort Express, maybe both.

Is it best to extend a Wifi network using Airport Extreme 802.11ac or Express ?

I previously asked this question with a different emphasis here:
https://discussions.apple.com/message/24347878#24347878
so have re-worded to be more relevant to the subject.
I have a brand new Airport Extreme 802.11ac which I am now using as my network hub and I would like to extend the network wirelessly.
Is there a benefit to extending the network via another Airport Extreme 802.11ac versus a (cheaper) Airport Express ?
I do not have any 802.11ac clients yet, but likely will do within the expected lifespan of the routers and thus would rather buy another Extreme now if it meant extending the best signal strength.
Per my previous post i would ideally extend using my old Edimax BR-6675nD 450Mbps 2.4GHz/5GHz, however this has been problematic and some previous posts imply that mixing Apple and non-Apple routers is not recommended, if this is not correct please do let me know.
Thanks in advance.

Is there a benefit to extending the network via another Airport Extreme 802.11ac versus a (cheaper) Airport Express ?
Four possible benefits, which may or may not be benefits to you:
1) A second Extreme will extend the faster "ac" speeds of the main AirPort Extreme, while the Express will not.
2) A second Extreme uses Gigabit Ethernet ports....ten times faster than the Express....if you plan to connect devices using an Ethernet connection
3) The USB port on the AirPort Extreme will accept a hard drive while the Express will not
4) The AirPort Extreme has a much better antenna arrangement than the Express, which will provide greater coverage even if "ac" wireless is not used
On the other hand, if you do not need "ac" wireless to be extended, you only plan to use the Express to extend the wireless, and the Express will be located where it can receive a strong wireless signal, then you might save a bit of money going with an AirPort Express.
So, in questions about what would be "best", there are rarely simple answers that apply to all users. The question really is which is "best" for you. Adding another AirPort Extreme would be a no brainer for me, but perhaps not for you.
i would ideally extend using my old Edimax BR-6675nD 450Mbps 2.4GHz/5GHz, however this has been problematic and some previous posts imply that mixing Apple and non-Apple routers is not recommended
It is always the best idea to use products from the same manufactuer for the same purpose throughout the network. Obviously, an Apple AirPort Extreme will be compatible with another AirPort, while a third party device may or may not be.

Airport Extreme 802.11ac showing scattered websites

Recently I've replaced my linksys to airport extreme 802.11ac. Many of the websites are downloading with lazer sharp speed but few websites are shown in scattered manner and few others are just not opening at all. What can be the problem?

These situations are difficult to sort out.
What modem and broadband do you have?
Is the modem also a router?
Is the AE in bridge or router mode?
What device is displaying the webpages..? Have you cleared the cache of the browser?
Is the AE or the computer getting the correct DNS address? Test by manually changing the dns in the computer to 8.8.8.8 which is the public google one.
Then there are really nasty ones.. MTU issues.. these are really tough.

Airport Extreme 802.11ac local dns not resolving

I have an AirPort Extreme 802.11ac wireless router that I cannot get to resolve local dns names and entries. Everything else is working perfectly, even external dns resolution, but any local dns hostname does not resolve. I can ping the ip addresses of all local systems, I just cannot resolve them. I have checked all configurations and they are set correctly. Please help

adbrennick wrote:
Update:
Setting the AE in Bridge Mode works fine.
Because the dns is then moved to the main router.
Apple are bent on removing as much as possible from even what little was available in 5.6 utility.. so each update removes yet more options.. as for having telnet or ssh .. go wash out your mouth.. they are anathema to Apple total control of the environment.. I mean to say you might set something they didn't intend.

Airport Extreme 802.11ac wifi stops working - requires reboot

I have an Airport Extreme 802.11ac which has worked fine for me for several months. However, in the last 2 weeks, my wifi disappears from all devices about once every other day. The light is green on the Extreme, but no devices see the wifi. After a power cycle, the wifi comes back up and works fine, for a while (24-48 hours)
The Apple AirPort Extreme 802.11ac is running
software version is 7.7.3
Router Mode is OFF (Bridge mode)
DHCP is disabled too.
2.4Ghz and 5Ghz channel selection is set to auto.
I have no usb disks plugged in.
Is anyone else having this issue?

The light is green on the Extreme, but no devices see the wifi.
Can you test something by ethernet?? Is it totally wireless or has internet dropped out as well?
This is important.
What modem router is it plugged into.. as some are very flakey with the AC model airports?
Have you tried a full factory reset... and clean new setup?
This is required now and then. Especially if anything Yosemite is in the network.. please do the following even if you don't use Yosemite it can help.
Factory reset universal
Power off the AE.. ie pull the power cord or power off at the wall.. wait 10sec.. hold in the reset button.. be gentle.. power on again still holding in reset.. and keep holding it in for another 10sec. You may need some help as it is hard to both hold in reset and apply power. It will show success by rapidly blinking the front led. Release the reset.. and wait a couple of min for the AE to reset and come back with factory settings. If the front LED doesn’t blink rapidly you missed it and simply try again. The reset is fairly fragile in these.. press it so you feel it just click and no more.. I have seen people bend the lever or even break it. I use a toothpick as tool.
Then redo the setup from the computer or iOS running the latest utility.
1. Use very short names.. NOT APPLE RECOMMENDED names. No spaces and pure alphanumerics.
eg AEgen6 and AEwifi for basestation and wireless respectively.
Even better since the issue is more wireless use AE24ghz and AE5ghz with fixed channels as this also seems to help stop the nonsense.
2. Use all passwords that also comply but can be a bit longer. ie 8-20 characters mixed case and numbers.. no non-alphanumerics.
3. Ensure the AE always takes the same IP address.. this is a problem for you as bridged you will need to set dhcp reservation in the main router.
4. Check your share name on the computer is not changing.. make sure it also complies with the above.. short no spaces and pure alphanumeric..
5. Make sure IPv6 is set to link-local only in the computer. For example wireless open the network preferences, wireless and advanced / TCP/IP.. and fix the IPv6. to link-local only.

TWC Arris TG1672G and AirPort Extreme 802.11ac

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