Twice I have tried to buy this software and been refused. Can you please find me a valid reason for this
Twice my request to but an upgrade to export psd has been refused. As I already have bought in the past this is very strange and annoying. It also means that the work that I have in hand cannot proceed. Can you give me a valid reason for this?
Hi dcg41,
There was a service outage yesterday that may have affected your purchase: Adobe Service Outage Update | Adobe Customer Care Team
However, if the error is persisting today, please double-check the credit card information that you're entering, including the expiration data and CCV. If all that checks out, I would encourage you to contact Adobe Customer Support to resolve this issue. Here is the contact information: http://helpx.adobe.com/contact.html?product=acrobat-com&topic=signing-in-to-or-managing-my -account#
Please let us know how it goes.
Best,
Sara
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Since installing Windows 7 professional via bootcamp onto my 2008 24" imac i have no sound. The sound worked when i had Windows xp installed. I have tried every solution suggested on various forums. Can you please help me?
After you install Apple driver to enable the audio chip, YOU then need to manually download and install (Cirrus or Realtek audio depending on the Mac).
Cirrus realitypod mac audio driver
MacBook Pro '10 Cirrus Logic CS4206A (AB 11)
Realtek Drivers -
Since installing Windows 7 professional via bootcamp onto my 2008 24" imac i have no sound. The sound worked when i had Windows xp installed. I have tried every solution suggested on various forums. Can you please help me?
Eddie,
There is a forum specifically for Boot Camp & MS Windows users. Because that is where the Boot Camp guru's hang out I'd recommend re-posting there. -
I am trying to authorise a new computer. Apple's instructions are to select "Authorise this computer" from the itunes store menu. I can't find this in any menu. Can you please help? How do I authorise my computer?
Authorization and Deauthorization
Macs: iTunes Store- About authorization and deauthorization.
Windows: How to Authorize or Deauthorize iTunes | PCWorld.
In iTunes you use the Authorize This Computer or De-authorize This Computer option under the Store menu in iTunes' menubar. For Windows use the ALT-S keys to access it. Or turn on Windows 7 and 8 iTunes menus: iTunes- Turning on iTunes menus in Windows 8 and 7.
More On De-authorizing Computers (contributed by user John Galt)
You can de-authorize individual computers, but only by using those computers. The only other option is to "de-authorize all" from your iTunes account.
1. Open iTunes on a computer
2. From the Store menu, select "View my Account..."
3. Sign in with your Apple ID and password.
4. Under "Computer Authorizations" select "De-authorize All".
5. Authorize each computer you still have, as you may require.
You may only do this once per year.
After you "de-authorize all" your authorized computers, re-authorize each one as required.
If you have de-authorized all computers and need to do it again, but your year has not elapsed, then contact: Apple - Support - iTunes - Contact Us. -
Bluetooth is no longer working on iPhone 4s. It used to work very well. Not any more. Have tried reset network settings and all settings, no joy. Never had bluetooth problems before. Have tried connecting to other peripherics nothing works. Can you help? Thank you.
Bluetooth is no longer working on iPhone 4s. It used to work very well. Not any more. Have tried reset network settings and all settings, no joy. Never had bluetooth problems before. Have tried connecting to other peripherics nothing works. Can you help? Thank you.
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I have just changed to Firefox from IE. When i pull up my home page which is the BBC.co.uk I have always to reset my local region as it always defaults to London. I didn't have this problem with IE. Can you please supply a solution.
I fixed it!!! Following advice from similar posts, I searched the hard drive for "sessionrestore.js" in my Firefox Profiles folder (you'll need to enable viewing of hidden files in Windows Explorer (Tools > Folder Options > View (then select Hidden files option) then Apply to all folders) to do this). I then shut down Firefox, deleted the file and restarted - my home page was correct and it didn't try to open my old session! Some other posts suggested deleting everything called "sessionrestore" in that folder, but I didn't need to.
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I bought iPhone 3GS(Used) recently and updated ios 6.1.3 my iPhone is taking blurry Pictures through basic default Cam app.Can anybody please let me know any solution for this?
Basic troubleshooting steps right out of the user guide are restart, reset, restore from backup, restore as new. If you've been through ALL the steps and you still have the problem, then you'll need to bring your phone to Apple for evaluation.
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Hi there, I cannot open bridge and I get this warning, "Adobe Bridge Cannot be Opened because of a problem. Check with the developer to make sure Adobe Bridge CC works with this version of Mac OS X. You may need to reinstall any updates for this application and Mac OS X" although bridge has been running on my Mac for over a yera. I have installed all current updates for Mac and reinstalled Bridge again from CC and still get the same issue? Any advice?
Would you please provide details about your setup?
BOILERPLATE TEXT:
Note that this is boilerplate text.
If you give complete and detailed information about your setup and the issue at hand,
such as your platform (Mac or Win),
exact versions of your OS, of Photoshop (not just "CS6", but something like CS6v.13.0.6) and of Bridge,
your settings in Photoshop > Preference > Performance
the type of file you were working on,
machine specs, such as total installed RAM, scratch file HDs, total available HD space, video card specs, including total VRAM installed,
what troubleshooting steps you have taken so far,
what error message(s) you receive,
if having issues opening raw files also the exact camera make and model that generated them,
if you're having printing issues, indicate the exact make and model of your printer, paper size, image dimensions in pixels (so many pixels wide by so many pixels high). if going through a RIP, specify that too.
etc.,
someone may be able to help you (not necessarily this poster).
a screen shot of your settings or of the image could be very helpful too.
Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:
http://forums.adobe.com/thread/419981?tstart=0
Thanks! -
Hey there.
Please help me.
Whenever i try to sync apps, tones, music etc, it says me to authorize my computer. But i had already authorized it and had even signed into my account. Can you please help me? I am facing this problems since long. please.
It goes like this.
Whenever i connect my iPhone5, it starts to sync. later when it reaches the 4th stage of 'Tranferring Purchases' it stops and says me to Authorize my computer.
But i had already authorized it and even signed my apple id.
Moreover, i have only authorized 1 out of my 5 computers.
Please help me.
I have been facing this from long.
Thank You.Hi Rameez,
Thanks for visiting Apple Support Communities.
The steps in this article can help if iTunes is asking you to authorize your computer repeatedly:
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
http://support.apple.com/kb/ts1389
Best,
Jeremy -
I am using iphone 3s after updating my phone it is not reading the sim i tried with different sim's but none worked can you please help me
There is no iPhone 3s.
What is displaying on the device?
Has the device ever been hacked or jailbroken? -
Firefox crashed last week and I've lost all my bookmarks, I've tried to recover them to no avail. Can you please help me? Many thanks
You can check for problems with the <b>places.sqlite</b> database file in the Firefox profile folder.
*http://kb.mozillazine.org/Bookmarks_history_and_toolbar_buttons_not_working_-_Firefox
*https://support.mozilla.org/kb/Bookmarks+not+saved#w_fix-the-bookmarks-file
*Places Maintenance: https://addons.mozilla.org/firefox/addon/places-maintenance/
See also:
*http://kb.mozillazine.org/Lost_bookmarks
*http://kb.mozillazine.org/Backing_up_and_restoring_bookmarks_-_Firefox
*https://support.mozilla.org/kb/Lost+Bookmarks -
Since updating my iPhone 4s to ISo 6 my wifi setting is a pale grey and can not be turned on. Have tried restore, reset network settings and updated to ISP 6.0.1, anyone have any suggestions as this is really frustrating.
Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
Additional things to try.
Try this first. Turn Off your iPad. Then turn Off (disconnect power cord) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
Change the channel on your wireless router. Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
Another thing to try - Go into your router security settings and change from WEP to WPA with AES.
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
If none of the above suggestions work, look at this link.
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130?tstart=60
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
Cheers, Tom -
I have tried going into manage add-ons and also my internet security options but I can't figure out the problem.
Hi mumshi5,
The article you are trying to open is the PDF document. Are you able to open that article/journal in other browser?
You can try different browser, also let me know which application or service of Adobe you are using ?
Regards,
Ajlan Huda. -
Stolen iphone... can you please find it? I also have the imei number...
I was going home one day and 2 thieves stole the iphone from me... i live in albania and i also have the imei number, which is 013335004916065. Please I need help, because I have saved a lot of money to buy it. i have tried icloud but it says the iphone is offline. please help me
The only way to find a lost iOS device is to use the Find my iPhone app or www.icloud.com. For this to work, you have to enable this feature on the lost device prior to loss. If you didn't do this, there is no way to find it. Also, if the device is off, there's no way to find it. Neither Apple nor your carrier will find it for you.
Setup Find my iPhone:
http://support.apple.com/kb/PH2697
Here's a good tip from Kappy on what to do if you device is lost or stolen:
https://discussions.apple.com/docs/DOC-3362
Good luck. -
I have updated my iPad and lost everything can you please help me?
I have updated my iPad and lost everything because my only option on iTunes was to update and restore. The update was very strange because I pressed install, I had enough space for the update and I agreed to the terms and conditions. My iPad turned to a black page with a picture of connecting to iTunes, I couldn't get it off my screen even when I plugged it into iTunes. to update and restore my iPad was my only option and if I plugged my iPad out my screen would still say plug into iTunes. I haven't backed up my iPad for a few months but I need the most recent stuff on my iPad. I need my iPad for school. How do I fix this? And can Apple do anything to get it back? I am stressing out so much and I really need answers and I need them quickly. (Sorry if I sound rude but I'm freaking out about this)
You should be able to see all your Purchased Music in your iTunes Account and you can download that Music to your iPhone during a Sync. First step look under Purchases in iTunes.
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