Twice I've asked Apple Support unsuccessfully to send me the link to updating my account profile

Question

I downloaded Skype for WiFi on my iphone. I was asked for username and password and then two categories containing three options were presented for an answer related to security. I didn't connect Skype with having anything to do with Apple details, so I created new information and answered two questions. The App was successfully uploaded.
Subsequently, something popped up on my iMac computer asking me for my Apple ID and password. These two items were accepted, but when I was asked to answer two security questions, my answers were not accepted. After repeated attempts, I was barred for eight hours to use my account, after which time I could ask for my security questions to be updated, etc.  I clicked on the link to Apple for them to send me the link to change my profile details. I did this twice as the first time I did not receive the expected response from Apple i.e. the link to a site where my profile could be updated. Now,  the second attempt has failed to deliver this link, although both attempts I got the message "email sent etc...) So Apple, where is it. Can anyone please shed any light on my query or suggest to whom I should turn to for a response. There doesn't seem to be a direct contact for this type of question. Thanks.

Answer 1

Hi to everyone who are trying to help me with my issue, thank you.
First, I don't remember there being a question to provide a back up email address. If there had been I know I would have given my one and only email addres that I have. I was asked only to select the questions for which I would give memorable answers. Now, when I check my information in "Manage My Account" I see that the info there is correct, except for when I click on Password and Security to see what info is there, what I see are the two questions that I was initially asked answers for. I know that the answsers I give are the correct ones, yet I receive the following message: The Authentication Information provided does not match our records. Please verify your personal information and try again. I tried several more times to answer the questions but continued to receive the same response. Finally, I responded to "Forgot your answers?" and clicked on Send reset security info email to pxxx@btinternet. (To be honest, I've only just now realised that ther address was to my service provider, btinternet.com) Even so, I have never received an answer from this email address allowing me to reset my question/answer.
What also confuses me are the number of other Apple users complaining of much the same issue as I have, except that I thought they were referring to Apple when they mention that they too have not had a reply to their request to reset their question/answer.
For want of knowing where to go to next, I tried a Chat call to Mobile Me hoping that they could help. All they could say was that the link Password and Security in "Manage My Account" was an opportunity to reset the question to the answers, which has confused me even more. Help!