Twist - Machine Type - Warranty - Updates

Hi, I have a new ThinkPad twist. This is my 6th ThinkPad and the X1 Carbon Touch Toga/Twist will be my 7th some time next year
The machine type and model for this unit seems to be N3C2_9UK but this is not recognised by the extended warranty form, the warranty lookup sever or the system updates server.
Instead I used the machine type and model 3347_9UK to register my warranty (still waiting for confirmation that worked).
I am unable to use the think vantage software though for a warranty lookup and for updates.
Anyone got any clues about this?
Thanks

Hi Kamleshrao,
Welcome to Lenovo Community Forums!
You can refer this document to find the MTM number of your desired machine.
Hope this helps!
Best regards,
Mithun.
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Similar Messages

Seraial and machine type T420 Update

I change the motherbord from Lenovo ThinkPad T420 Mt: 4178-C8G and now give amessage. "2200 machine type and serial number are invalid , 2000 machine UUDI is invalid." Anda I can not update the bios beacuse the bios version is the last one, anda I can not update serial/model.

Hi rushabhshah,
Welcome to Lenovo Community Forums!
I’m sorry to hear that your H430 Desktop is displaying “Invalid Serial & Machine Type” after updating BIOS; this might have occurred if the BIOS update process is interrupted and it cannot be reverted back. Hence I would Strongly Suggest Calling Technical Support for Assistance as this the only available option to get this issue resolved.
Click here to open a link where you can select the country and get the exact contact support number. I’m sure they will be a great help.
Do post us back for further queries.
Best Regards
Shiva Kumar
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System update configuration issue with local repository related to machine type

Hi,
Sorry if the issue has been posted earlier, i tried searching but cudnt find relevant post. Here is my issue:
My machine is Thinkpad R52. Type as printed on label is: 1858-CLG
While adding machine type in update retriever, I added machine type as 1858 (as it doesnt accept 1858CLG). After connecting to the support site, it downloaded all required updates onto a local(shared) repository.
I installed system update, configured it to pickup update from local (network) repository in the registry.
Now when I launch system update, it determines my machine type as 1858CLG & it connects to local repository only to display message as "No updates were found for this machine type"
Though I cud see updates if I directly connect to help center.
I think the problem is with machine type identification, not sure though.
Please advice on what I'm doing wrong. Is it with update retriever configuration or system update configuration.
Thanks much,

Solution for me was to change status of packages from "Test" to "Active" using Update Retriever.
Since this is not documented in Best Practices (but is stated in chapter 5 - modify settings) I spent several hours figuring it out..
-brian

Had a recent crash on my macbook, was previously using OS 10.6 I think. Restored from recent Time Machine backup and updated to OS 10.8.2 and now I cannot open Logic Pro 9. I get a 'No entry' Icon and a not supported on this type of Mac message. I cannot

Had a recent crash on my macbook, was previously using OS 10.6 I think. Restored from recent Time Machine backup and updated to OS 10.8.2 and now I cannot open Logic Pro 9. I get a 'No entry' Icon and a not supported on this type of Mac message. I cannot update either as anything up to 9.1.1 tells me I don't need it yet 9.1.2 tells me I need an eligable Logic Pro Version was not found in applications.
All of my files are stored in a separate hard drive with only the actual app having been on my Macbook. Should I just reinstall?

Hi
To run Mouitain Lion you need to update Logic.
For the updaters to work the Logic application must be:
a) Within the Applications folder, and not in any sub-folder
b) Named "Logic Pro" with no extra numbers or spaces
CCT

LENOVO G560 WARRANTY UPDATE

I own a LENOVO G560 laptop. I bought it on 23-6-2010. This shows that I have warranty covered till 23-6-2011. Now I got a problem in my laptop and i took it to service center. the service person told me that MOTHERBOARD IS TO BE REPLACED, and also he told me to BOOK A COMPLAINT WITH CUSTOMER SERVICE PERSONNEL. I too did the same and customer service personnel said that my warranty is not updated and so HE ASKED TO SEND A SCANNED COPY OF MY INVOICE. I did that too and im waiting for getting my warranty updated Now my problems are, *) can i get my warranty updated within 48 hours of sending (as mentioned by that personnel) *) If it got late and exceeded 23-6-2011, then my warranty will be expired. can i still get my laptop serviced and motherboard replaced FULLY FREE OF COST. *) Notice that my laptop got repaired before my warranty expires. Still I am MADE to worry whether i can get access to my rights Please help me as soon as possible

Hi tog1966,
I'm sorry that your warranty status is not up-to-date as it supposed to be. Usually, the resellers would send in a list of sold products to Lenovo for a batch upate of warranty. However, i'm not sure about the frequency of getting the list.
In regard to your case, you can check with your reseller for the warranty update. Alternatively, you could PM me the details below and i'll see what i can do.
Full Name
Machine Type Model
Serial Number
Phone Contact
Email
Proof of purchase(receipt of the purchase that clearly state the machine serial number and purchase date)
Thank you!
Cleo
WW Social Media
T61, T410, x240, Z500, Flex 14
Important Note: If you need help, post your question in the forum, and include your system type, model number and OS. Do not post your serial number.
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Very disapointed in Lenovo's service on my T430 machine type 2342CTO with Windows Pro 7 64 bit

I have been a ThinkPad user since the first model 700. I have always liked them and when I have had to use other laptops I found them inferior. However one thing my team has been telling me in the past year or two is that they do not want to purchase anymore Lenovo ThinkPad's. They have told me that the service and support has been greatly degraded. I was hesitant to agree with them until my present experience. We purchase all of our ThinkPad's with a 4 year on-site warranty. We have people who are in the field and when their computer goes down we need to get it back up and running ASAP.
Three weeks ago my hard drive started to give me some problems and one day after shutting down the computer a message came up that it needed to run Checkdisk which it did. I was able to keep it going and I did have a backup. I contacted the 800 number to talk with a service person and they ordered up service for the replacement of the hard drive and also to replace the fan and sent me the system disks for the T430. Two days later the insight service person showed up with the parts. The disks showed up as well via UPS. The service person replaced the fan and the HDD. There were 4 DVD's for the system disks. He started the rebuild and asked if I could finish it and I said I could with no problem. He left. I continued the process. After the 3rd DVD it asked to put in the 4th and when I did a message said that this was the wrong DVD. I tried all the other 3 with the same response. I tried building it from scratch again and the same problem. I called support again and the guy I spoke with thought that I must have a bad DVD and he would send out another set. That set of 4 DVD’s arrived the next day which I was very thankful for. He told me that they could only guaranty 2 days. I thought OK we should be up and running shortly. The same problem occurred again. Bear in mind that both sets of these DVD's were all labeled for the ThinkPad T430 machine type 2342 which was my laptop and for Windows Pro 7, 64 bit. I called Lenovo and this time the tech I spoke with said that there was another set of Disks for my machine that should have been sent. Of course I was frustrated but there was not a lot I could do about that and I asked if they could make sure that they were overnighted to me so that I would be sure to get them on the next day which was Thursday. He told me that he could not do that, that they could only guaranty 2 day. I called the next morning to get the tracking number which they gave me and it was supposed to be delivered on Friday which I was very thankful for. That was Good Friday. However UPS had some severe weather at their hub in Kentucky and everything was delayed and the disks did not show up until Monday. I had now been down a whole week from my first call the Monday before.
The new set of disks was 3 DVD’s labeled for the T430, Machine type 2342 and Windows Pro 7, 64 bit. I started the build process. It continued to work but I made a mistake in the order of disks so I thought that these disks have a problem too. I called Lenovo and they said that I should just send the system in for depot repair. I said that will take at least until probably Thursday. The guy I was speaking to said that I should have it back by Wednesday. I asked if there was any way that I could send it to them directly that day. He said no I could not, I had to wait for a box. I asked if there was anyway to expedite the process and he spoke to his manager and his manager said that the level of service that was on the machine would not allow for any faster service. The also told me that my service contract would allow me to take it to an authorized Lenovo service center around me. I said to him that they probably have a queue as well and that I will have to wait for that. As an aside note we did try service like this with one of our other ThinkPad’s that had a problem and the place messed up the system and we ended up at the end of the day having to send it to their depot for repair. I hung up and though let me try these disks one more time. I did and I saw my mistake and the system loaded up the DVD’s properly. I was getting excited that I could be up and running shortly. However my excitement was short lived. Once it started to reboot and expand the installation the drive failed and said that it had to run Checkdisk. It did and once again there were all kinds of orphaned files etc. I had to reboot and run it from the DVD’s again and I went through the whole process once again. The system went into a complete failure and would not do anything. I called back support with my case # and gave them this information. The box came the next day and I packed it up and sent it off. I then started tracking it and it arrived on Wednesday as expected. Then I wanted to go to the site and track the progress of the repair. The document you have to fill out and send back with the system gives information on where to go on the web to track the process. My shows that it arrived on Wednesday 4/8 as expected. The first message shows “Machine being repaired” at 08:52. Then I checked later in the early evening hoping to see shipped back to customer. However what I did see was the following message “Hold for Parts – Service call is on hold until parts arrive”. Then I kept tracking it and saw another entry on 4/10 at 02:01:54 which was the same “Hold for Parts – Service call is on hold until parts arrive”. That was of course Friday. I called the service and they told me that they were waiting on parts which they could not tell me what parts and that there was nothing that they could do. I then asked if there was anyway to expadite this and the girl I spoke to said that she would seek to accelerate this to another level and that I would get a call from Lenovo in the next 2 to 3 business days! I said to her that you really mean that that is accelerating it and she said yes. Yesterday I received a call from an automated attendant, not a real person who told me that they were waiting on parts for my computer and that it could be “5 to 7 business days before they receive the part”. I could not believe this. I called again today 4/15 and asked if anyone could tell me the status because the website told me very little. I told the girl that I was speaking to that I had received this automated attendant telling me that a part would take 5 to 7 business days more. I asked her if Lenovo kept parts and she said yes but that this part was not in stock. I asked her what the part was and she was able to find that it was the main system board that had to be replaced. I said you have already had the unit for 1 week now at depot repair and never mind the fact that I have been without my computer for 2.5 weeks. She told me that there was nothing she could do and that I had to wait on the part. That is where this case sits at present.
I am very very unimpressed with Lenovo’s service. And furthermore there is no one to talk to about it at Lenovo who gives a care. I really did not know where to air my grievances with how this case is being handled. I thought maybe the forum would be a place. At least others will learn of my dilemma and maybe others have experienced the same thing.
I still like my ThinkPad but the service of Lenovo has become very poor at best. The guy that is my technical manager has had a poor experience of late ordering up some other Lenovo products and he does not want to purchase anymore and these were for new product. They sent the laptop with the wrong software loaded and then said no problem we will send you a new set of disks to load. He refused and said you have to fix this because it was Lenovo’s mistake. It takes time to load software and time is money. I believe we will be leaving the Lenovo field if things continue. I hope and trust that others will not experience the same treatment as I/we have. I wonder if Lenovo will even respond to this post.

I had a real problem with wireless performance on multiple ThinkPads with Win7 until I realized there is a new (or maybe changed implementation) power setting in Win7 which was affecting it.
If you go into Control Panel -> Power Options and click "Change plan settings" for your current power plan.
On the next screen click on "Change advanced power settings"
On the next screen expand "Wireless Adapter Settings" and then "Power Saving Mode"
Make sure it is set to Maximum Performance.
Not sure if this will help your particular problem but hope it does.

Enter Machine Password DNS Update Failed on Mac Pro 10.6.6

Windows 2008 R2 Active Directory with several PCs and 3 MACs, all three at 10.6.6.
Only one, the Mac Pro, is slow to access network resources, gets Enter Machine Password: DNS Update Failed on Console, and is much slower to open webpages than the other 2 MACs; they work fine. I know that AD is configured right since I have no network errors on them.
Can bind and unbind as expected, can access Mac from AD Server as well as other PC/Macs, so this issue is not like most all other posts in that everything works except slow network (opening a network share gets the spinning wait cursor).
Any Ideas?
TIA

On the offending Mac open System Preferences->Network pane and highlight the port that you are connecting to the domain. Then in the right side of the pane click on the word "Advanced". In that drop-down select the DNS tab and make sure it has the same DNS that the domain uses. You can use thew + button to add the correct DNS servers. Also while in the Network pane, Advanced, select the WINS tab and fill it the appropriate settings for the Windows Domain.
Also on the offending Mac open System Preferences->Date & Time and make sure the Map Location is correct and also you are using the same Time server that the Domain uses (you can type in the Time Server address in the Time Server field.
Lastly are you using DHCP or Static in your Domain?

S30 Machine type and Serial Number are INVALID

Hello, I am wondering if I can get some help here.A while back I had a motherboard replaced by lenovo service. The machine arrived turned on once and then it died.Once the tech left the machine was used a handful of times and then stored. I a now working on it and I noticed this screen, which appreared after the mobo replacements. Iam wondering if anyone knows how to fix this issue. What is Error 00CE really saying? Thanks

It's really saying what shows on the screen there....the serial number and machine type are invalid. My guess is the tech that replaced your board did not update the MTM/SN fields when he flashed BIOS on the new board (if he flashed BIOS at all), and those fields are still listing the defaults that are populated by the board manufacturer.
Run the latest DOS BIOS flash package (I think current BIOS is 45 maybe for the A0 branch), and when prompted, enter the correct information from your system for the machine type and serial number. That should alleviate the POST error you're seeing.

K450e motherboard replaced now says error code 00ce machine type and serial number invalid

Hey guys i just got a replacement motherboard, after motherboard was replaced on bootup the computer says error code 00ce: machine type and serial number are invalid. How do i get rid of this error it was replaced by the same motherboard type that was previously in the system. How can i reset the bios or enter the serial etc? Lenovo tech support was no help.

Hi Qjafri829,
Welcome to Lenovo Community!
As per the query we understood that you are facing issue with serial number invalid error in your k450e desktop.
As the motherboard been replaced the serial number and MTM number must be updated this is a new motherboard, you can visit to the nearest authorized service center for the serial number update in the BIOS.
Click here to open a link where you can select the country and get the exact contact support number. I’m sure
they will be a great help.
Hope this helps. Do post back if issue persists!
Best regards,
Ashwin.S
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If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.
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S10-3 Machine Type and Model

I am hoping that someone from the Lenovo team can help me identify my S10-3 with the correct machine type and model numbers. There are multiple strings on the machine base, packaging and build sheet, but nothing that seems to map to the 3 digit model information being requested on the Lenovo support sites for BIOS & Drivers.
On the machine:
Ideapad S10-3
Model Name 0647
MO : QB00030514
On the build sheet:
Machine Type Model : IdeaPadS10-3N450F01G2507SW3b-AU (makes sense as a description)Machine Type Model NO : 59031892
many thanks
Solved!
Go to Solution.

As a follow on. I looked at the other posters similar request and replies.
The Bios info page does not specify the model . only a cryptic EC 2AEC15WW
Inputting the serial number on the web site doesn't generate the 4 digit number for me.
It only confirms that the machine is under warranty.
Re CPU-Z It doesn't display the Model number either.
Note that interestingly it reports DDR3 memory, when my S10 uses DDR2
I have seen a lot of posts on the mem upgrade subject. If I can confirm my model and if it is useful to others.
I replaced the existing mem with a corsair value select 2Gb DDR2 667 Mhz SODIMM with no issues.
Corsair VS2GSDS667D2

Finding out distinct Machine Type & Serial Number.

Hi,
I have to create a report in CRM which comprises of fields like MACHINE TYPE , SERIAL NUMBER , CLAIM ID.A particular Machine Type & Serial Number has multiple Claim ID.I have to find out the count of unique machine Type & Serial number.Can u suggest some logic ?
Thanks,
Saswati.

I also have the same issue and have now received four emails. I've replied to each one with the information I had. I also couldn't find the "Mach Type", so I took a picture of the sticker on the bottom and embedded that in the Excel file. I've now provided that twice and am still getting emails. I don't know how to make it more clear.
I did receive a separate email describing the warranty criteria but it doesn't reference the length (additional two years).
If anyone from Lenovo is paying attention, I hope they'll take note. It's absurd that the user should be required to provide this information in the first place, especially to the manufacturer. As mentioned earlier, it just makes it worse that the file sent is an Excel file.

Bios Machine Type number does not match with that recognized in Windows

Hi.
I found that my Thinkpad Machine type number is different to that recognized Lenovo's Solution Center and Windows's system infor.
Serial number match but not the machine type number.
Does anyone know why it is?
If I send my computer for warranty, does lenovo look at machine type number in Bios or in Windows or somewhere?
Thanks

I would not be concerned about what Windows reports.
Does the tag on the bottom of the laptop match what you see in BIOS?
Cheers,
George
In daily use: R60F, R500F, T61, T410
Collecting dust: T60
Enjoying retirement: A31p, T42p,
Non-ThinkPads: Panasonic CF-31 & CF-52, HP 8760W
Starting Thursday, 08/14/2014 I'll be away from the forums until further notice. Please do NOT send private messages since I won't be able to read them. Thank you.

[SOLVED] QEMU-KVM fails to boot if passed q35 machine type

As I understand it, qemu still uses the PII3X as the default machine type. I had been using -machine type=q35,accel=kvm for a few weeks to learn more about qemu and KVM. With this code I could boot a win7 VM and I confirmed the ICH9 chipset appeared in the device manager.
After a system update I am no longer able to pass that command. I am using the linux-0.2 image located here.
If I enter this code, the system boots normally:
qemu-system-x86_64 -enable-kvm -boot order=c linux-0.2.img
This however does not work and the bios complains that there is no bootable media found (after waiting for pxe):
qemu-system-x86_64 -enable-kvm -boot order=c -M q35 linux-0.2.img
qemu is 1.7.0-2 (built 02/19/14 but this is the only package in pacman's cache)
seabios is 1.7.3.1-2 (built 09/21/13)
I actually tried this on two different machines with the same result. What can I do next to troubleshoot? Thanks.
Last edited by gizzard (2014-04-13 15:55:25)

R00KIE wrote:
The iso should boot, yes. I did try using -M q35 with a WinXP image I have here and it started to boot (I get blue screens and automatic reboots since lots of things change with -M q35).
One different thing I have however is the specification of the interface type for disks. Try using "-drive file=/path/to/image,if=scsi" or "-drive file=/path/to/image,if=virtio", that seems to make it work for me, it still might make Win7 complain though.
I think I'm getting closer thanks to your help. Adding the if variable allows the debian image to boot using the q35 machine type. Here are results of some trials (command and result):
1. qemu-system-x86_64 -enable-kvm -cpu host -m 1024 debian-live-7.4-amd64-standard.iso
- boots fine
user@debian:~$ lspci | grep ACPI
00:01.3 Bridge: Intel Corporation 82371AB/EB/MB PIIX4 ACPI (rev 03)
2. qemu-system-x86_64 -enable-kvm -cpu host -m 1024 -machine type=q35,accel=kvm debian-live-7.4-amd64-standard.iso
- fails to boot
3. qemu-system-x86_64 -enable-kvm -cpu host -m 1024 -machine type=q35,accel=kvm -drive file=debian-live-7.4-amd64-standard.iso,if=ide
- fails to boot
4. qemu-system-x86_64 -enable-kvm -cpu host -m 1024 -machine type=q35,accel=kvm -drive file=debian-live-7.4-amd64-standard.iso,if=scsi
- boots fine
user@debian:~$ lspci | grep AHCI
00:1f.2 SATA controller: Intel Corporation 82901IR/IO/IH (ICH9R/DO/DH) 6 port SATA Controller [AHCI mode] (rev 02)
user@debian:~$ lspci | grep SCSI
00:03.0 SCSI storage controller: LSI Logic / Symbios Logic 53c895a
4. qemu-system-x86_64 -enable-kvm -cpu host -m 1024 -machine type=q35,accel=kvm -drive file=debian-live-7.4-amd64-standard.iso,if=virtio
- boots fine
user@debian:~$ lspci | grep AHCI
00:1f.2 SATA controller: Intel Corporation 82901IR/IO/IH (ICH9R/DO/DH) 6 port SATA Controller [AHCI mode] (rev 02)
user@debian:~$ lspci | grep SCSI
00:03.0 SCSI storage controller: Red Hat, Inc Virtio block device
I will try these options with the win7 VM and report back. I may need to recreate it from scratch, so it might take a little while.

Identifying Machine Type Number on Dual Labeled Storwize V3700 - Lenovo x86 Servers

SymptomsCustomers across various geographies is finding it difficult to identify the Machine Type Number for the Storwize V3700 product, further leading to complications while downloading fixes and updates from Fix Central.
DiagnosisPackaging for Storwize V3700 sold across various geographies are dual labeled. This causes problems while ascertaining the Machine type for your Storwize.
SolutionCustomers who have purchased Storwize V3700 should check the lower left part of the front bezel of Storwize V3700 to identify the correct Machine type. Please refer the picture for better understanding.

SymptomsCustomers across various geographies is finding it difficult to identify the Machine Type Number for the Storwize V3700 product, further leading to complications while downloading fixes and updates from Fix Central.
DiagnosisPackaging for Storwize V3700 sold across various geographies are dual labeled. This causes problems while ascertaining the Machine type for your Storwize.
SolutionCustomers who have purchased Storwize V3700 should check the lower left part of the front bezel of Storwize V3700 to identify the correct Machine type. Please refer the picture for better understanding.

I installed elements 12 on a Win 8.1 computer and moved all my photos from my old XP machine. I updated to elements 12.1. Now, many/most of my photos will not open because I do not have "permission" to open the files. How do I fix this so I can work wi

I installed elements 12 on a Win 8.1 computer and moved all my photos from my old XP machine. I updated to elements 12.1. Now, many/most of my photos will not open because I do not have "permission" to open the files. How do I fix this so I can work with MY photos?

Yes, the Old Master file has a folder for each year where I find all photos from that specific year. I am attaching a screen shot of the file.
In the meantime i have managed to download all photos (it did not download any video files though in mpg, avi, 3gp, m4v,mp4 and mov format) to a new iphoto library. Unfortunately the photos are quite mixed and often doubled up. I ma considering to purchase iphoto library which checks all duplicates in iphoto. this will save me a lot of time. What do you think?

Twist - Machine Type - Warranty - Updates

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