Two accounts on one computer but only one itunes works

I used the directions for creating two user accounts on one computer when my son got a new itouch.  I have an itunes account for my iphone.  I then created a new user account and downloaded itunes to second account for son's itouch.  I can't access itunes store from the new user account.  My account for an iphone will access itunes store.  When I click itunes store, the loading signal comes up at the top of the page as if loading but it never loads. 
I have tried reinstalling?  Updating quicktime.
Any idea what may be stopping the access?  I use firefox as the default for my account but have not loaded it onto the new account.... could that be a problem?
What's wrong?

Possibly it registered incorrectly once (who knows why), and now it thinks that is the right way. From what I understand all of the correct songs are still on your iPod though. In iTunes, single click on the incorrectly named iPod, then click again (kinda a delayed double click), then rename the iPod. From what I picked out of your post, they are both the same kind of iPod with the same amount of memory. If that's not the case, post back.
As for the songs skipping...
Songs That Skip On iPod
iPod Does Not Play Content from iTunes Music Store
I hope this helps!

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