Two accounts on the same address password issue

Not sure if this is the right spot to put this but i have two accounts on the same mail address... i have forgotten the password of my main accoutn but every time i ask for my password it resets the password for this account instead.  I have tried switching this account address to a different account to free it up but it doesnt seem to work.  Any ideas?

 Hi, Kainaq, and welcome to the Community!
I will confess I am mystified why the same e-mail address is allowed to be used as the registered e-mail address for multiple accounts.  Apparently, most of the time, a password re-set request is tied to a Skype name and/or account.  However, when this happens as you relate it, the only recourse is to file with Skype Customer Service.  contact customer service 
We here in the Community are not authorized to resolve account-releated matters.
Best regards,
elainem77
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