Two alert mails for one alert rule

Hi,
I am getting two alert mails from two different users for same alert rule.
One user is PIRWBUSER and other is user mentioned in RFC channel. RFC channel user mail contains the order number data and other information like interface details are missing. For PIRWBSER user, interface details are coming in mail but order number is missing. I have selected suppress rule in RWB alert configuration. Please suggest.
How to send variable data through alert mail without BPM

Hi Swapnashree, I am facing the same issue since last year, and I couldn't solve it yet. I'll review it again in order to solve it, because I spent a lot of time trying to solve it and i was a waste of time always. It seems to be a comm user and the "alert user" uses the same "mail connectivity" for send error messages.
Keep in touch.
If some one knows the reason or the mistake in our hand, please, share this info.
Regards.

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