Two Blackberries from different companies- can"t send emails on one

Hi,
I have owned a Bell 8330 Curve for a few months and had it running smoothly. I just purchased a new on through Telus for myself and set up the old one for my wife. The Bell one I have running smoothly, but the Telus one won't send emails and has no email settings icon.
Other threads I have read suggest playing around with the redirector icon on the Desktop Manager, but there isn't one.
Does anybody have any advice?

swinguru wrote:
Hi,
I have owned a Bell 8330 Curve for a few months and had it running smoothly. I just purchased a new on through Telus for myself and set up the old one for my wife. The Bell one I have running smoothly, but the Telus one won't send emails and has no email settings icon.
Other threads I have read suggest playing around with the redirector icon on the Desktop Manager, but there isn't one.
Does anybody have any advice?
Hi swinguru.
The first thing to do is check that you are getting the "EVDO", data signal indicator in the top of your screen. If that is good go Options | Advanced Options | Host Routing Table | Press Menu key and select "Register Now".
If the data indicator is not there, you will need to talk with Telus to confirm that the device has been configured for BIS services.
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If I've helped, please click the Kudos button.
If your issue has been resolved, please mark it as solved.
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INITIATING CONNECTION May 16 16:28:27.927 -- host:mail.XXXXXXXX.com -- port:465 -- socket:0x0 -- thread:0x7ff5edab6270
CONNECTED May 16 16:28:28.067 [kCFStreamSocketSecurityLevelTLSv1SSLv3] -- host:mail.XXXXXXXX.com -- port:465 -- socket:0x7ff5ee0dfbd0 -- thread:0x7ff5edab6270
READ May 16 16:28:28.464 [kCFStreamSocketSecurityLevelTLSv1SSLv3] -- host:mail.XXXXXXXX.com -- port:465 -- socket:0x7ff5ee0dfbd0 -- thread:0x7ff5edab6270
220-server.bludomain15.com ESMTP Exim 4.80 #2 Thu, 16 May 2013 19:28:28 -0400
220-We do not authorize the use of this system to transport unsolicited,
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WROTE May 16 16:28:28.477 [kCFStreamSocketSecurityLevelTLSv1SSLv3] -- host:mail.nikiward.com -- port:465 -- socket:0x7ff5ee0dfbd0 -- thread:0x7ff5edab6270
EHLO [10.0.1.4]
READ May 16 16:28:28.566 [kCFStreamSocketSecurityLevelTLSv1SSLv3] -- host:mail.XXXXXXXX.com -- port:465 -- socket:0x7ff5ee0dfbd0 -- thread:0x7ff5edab6270
250-server.bludomain15.com Hello c-24-4-18-238.hsd1.ca.comcast.net [24.4.18.238]
250-SIZE 52428800
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WROTE May 16 16:28:28.570 [kCFStreamSocketSecurityLevelTLSv1SSLv3] -- host:mail.XXXXXXXX.com -- port:465 -- socket:0x7ff5ee0dfbd0 -- thread:0x7ff5edab6270
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250 OK
WROTE May 16 16:28:28.666 [kCFStreamSocketSecurityLevelTLSv1SSLv3] -- host:mail.XXXXXXXX.com -- port:465 -- socket:0x7ff5ee0dfbd0 -- thread:0x7ff5edab6270
RCPT TO:<[email protected]>
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