Two charges were made for in-app purchase
Hi, this has happened two time in the course of 1 month. I've made two in-app purchases from two different apps throughout the month. And both times, i was charged twice the amount of the price of the item, here's the story..
LINE app 800 coins - a month ago, i made a purchase of LINE coins, the app crashed during purchase, before i could fill in my itunes password. So i tried again, and it succeeded the second time, but two charges were made and only one reward was given.
LINE Lets Get Rich - a week ago, i made an in-app purchase from LINE Lets Get Rich app. The item was only made for one time purchase only, it is an offer for 'first purchase only'. When i was purchasing, the app crashed before i could fill my password for my itunes account. So i tried again, and it succeeded.. but again, two charges were made for this item. I paid twice the amount for both these in-app purchases!
If you've been charged twice then use the 'report a problem' link to contact iTunes Support (these are user-to-user forums) : http://reportaproblem.apple.com
Or you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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My iTunes account was hacked and fraudulant charges were made. Now when I try to go into my account from my personal computer, it states that "this is the first time using this computer, please enter answers for security questions," I never answered any security questions and cannot change or edit that because it tells me I'm entering the wrong info. How do I get a live person to help me through this so I can return to making purchases on my own account?
Does anyone have any suggestions?
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So mad - made my 1st app purchase that cost $$ and was not given the option of using my gift card. can I change this or is it a 'done deal' and my cr card will be charged??
You made assumptions about how something fuctions and when you were wrong you come here to rant. Be mad with yourself.
Did you read the back of the card? What does it say?
http://support.apple.com/kb/ht1574 -
HT4009 I made an In-App purchase, but the product never downloaded and I was charged for it.
What do I do now? I do not want to pay $19 for help on a $4.99 purchase.
Hey there rjcj5600,
It sounds like you made an in app purchase and have been charged, but have not received the item. I would reach out to our iTunes Store support directly with this article:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
To report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase, follow these steps:
Find the email receipt for your purchase.
Click Report a Problem under the app that is having the issue.
When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
Click Report a Problem next to the item you are having an issue with.
From the Choose Problem dropdown menu, choose the appropriate issue.
Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
Click Submit to have your issue reviewed.
Thank you for using Apple Support Communities.
All the best,
Sterling -
I made an in app purchase, was charged for it, but not not receive item. How do I get a refund?
How to Get a Refund from the App Store
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Made an in app purchase and it never showed up. Reported it and waited a full day and no response. What do i do from here?
How long ago did you last contact Support, and how ? If it's been longer than 48 hours, and only tried one method of contact, then you could try the other :
- the 'report a problem' page : http://reportaproblem.apple.com
- contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
IPad did not require password for in app purchase after two days
I just made an in-app purchase on my iPad and was not prompted to enter my account password. I checked my settings and it was set to require a password after 15 minutes. The last time I entered my password to make a (free) purchase was two days ago! I've now disabled in app purchases as a precaution.
Is this a bug in iOS 8? It asked for a password every 15 minutes in iOS 7.Even after disabling in app purchases (General > Restrictions) and setting the password requirement to 'immediately', I tried another in app purchase (for a smaller amount) and again it went straight through without asking for a password.
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HT4009 I made an in-app purchase adn did not receive it, but was charged
I made 2 in app purchases today, and did not receive them but I was charged for them. What do I do to get what I paid for or have the money refunded?
To petition for refunds, you need to go to expresslane.apple.com > itunes > itunes store > billing and accounts
I would suggest that you contact the developer of the app to see what exactly you purchased, because itunes store support can get you the refund, but they can't tell you exactly what you purchased. They just handle the money, they don't necessarily dictate what the app's devloper sells -
Being charged twice for in app purchases with MY SINGING MONSTERS
this has gone on long enough and I'm sick and tired of hearing the same talk over and over again .
For some ungodly reason twice now I've been charged randomly for in app purchases that I have only purchased once ,I have made the purchase using a gift credit but have also been charged to my card which has declined the purchase ,I have contacted support and they say send an email with the details ,I've sent 4 emails and after many weeks am still yet to receive a call back ,the issue with the overcharge means my icloud account has been rendered unusable ,even previous purchases I have made cannot be restored aswell because my sons ipad is linked to my account his has been stuffed up too ,we can't even update our apps and to restore this I could make the payment ,out of principal I refuse to do so .
This overcharge problem has happened twice now ,the first time they said it was a system glitch and they credited my account ,problem solved ,but this time round after completing the instructions I was informed to do I'm still waiting for a fix
Ready to throw my iPad at the wall and go android
Regards HenshootenWe're not Apple, we're just other users like you who can possibly provide advice.
Was this an audiobook or was it an iBook? Audiobooks can only be downloaded once per payment. You can avoid multiple payments by transferring the files while syncing.
If it was an iBook it should have warned you about making a second payment. There are specific steps to downloading past purchases.
Downloading (using iOS or computer) past purchases from the App Store, iBookstore, and iTunes Store - http://support.apple.com/kb/ht2519 - enabled with iTunes 10.3 and newer; not all media formats are available in all countries (see: iTunes in the Cloud and iTunes Match Availability by Country - http://support.apple.com/kb/HT5085); apps, books (not audiobooks), music, t.v. shows, and movies (some - not all studios have permitted this). Downloading previously purchased movies and TV shows requires iTunes 10.6 or later. Discontinued items not available. For items not included in the iCloud list (e.g., ringtones, audiobooks), or locations or computer systems where iCloud is not (yet?) available, you only get one download per fee paid. Apple notes it is your responsibility to back up your purchases.
Select the iTunes Store on the left side of iTunes.
Click on Purchased on the right side under Quick Links.
You can re-download your available previous purchases.
Apple's sales policy is all purchases are final. You can try asking if they will refund but the decision is up to them. iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html > Get iTunes support via Express Lane > iTunes > iTunes Store -
why did i get charged three times for the same purchase? is it because i use my apple id on three devices.. two iphones, and ipad... and and macbook geez apple i support you enough can i just pay for one copy of the audiobook
These are user-to-user forums, you are not talking to Apple here.
If it was an audiobook then they are one-time only downloads, to get it on your other devices you need to sync it to them and not re-download it oneach. You can try contacting iTunes support and see if they will refund or credit you for the second and third downloads : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
Downloaded free game for my iPad 2; made several in-app purchases. The game no longer works, it's happen to all users (customers). Deleting and re-downloading refreshes the game to level 1. How can I get a refund?
You can contact iTunes and ASK for a refund. Then make make an exception to their all sale are final policy.
Refunds from the App Store or iTunes - Apple Club
In the future set the restrictions so that in-app purchases are prohibited and that a password is always required.
iOS: Understanding Restrictions -
Getting falsely charged for in app purchases from a game app and no response nor action taken to be reimbursed for the app as well as iTunes
no and hd as well bash or times response i've itunes. reply yet contacted bingo fifty
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Apple charged me £20.99 for in-app purchase for an app I just bought an hour ago while I did not bought any in-app purchase. How could I make claim and refund this money?
If you didn't make an in-app purchase within the app then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
You may also want to turn off in-app purchases via Settings > General > Restrictions > In-App Purchases 'off' -
Hi can anyone tell me how to find out what and when my last purchases were made from the App Store ? I think my kids used all my credit
.from iTunes, go to View > Show sidebar
From sidebar > Itunes Store > Click top left on your Apple ID email address > Account > ...scroll down > Purchase History > View All -
HT3702 I was mistakingly charged twice for an app purchase. How do I fix this?
I was mistakingly charged twice for an app purchase. How do I fix this?
Hello there, jm1992.
This Knowledge Base article provides the information you need to report an issue with your purchase:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.
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