Two day wait to get defective iPhone to be LOOKED AT by 'genius'??

Question

I'm very disappointed that Apple does not offer walk-in service on defective iPHONE ?
I talked to two stores in San Diego and both say that I can come in and wait on standby tomorrow and that it usually takes 3 hours before someone will look at your phone, or, I can make an appointment in two days - but the only hours available are during the hours when I have to work (that's 9-5.)
Oh, and it they find it to be defective (slider not working and typing freezing about 20% of the time) they can't confirm that they'll have a replacement in stock.
Apple, here's a suggestion:
1)Assign one, or two, or three geniuses to just look at defective iPhones, at least during this initial period. Make your supply of labor equal demand for their services. If you have to hire more labor do it.
2)Don't make people wait longer than an hour to have something as important as their phones looked at. Many of us have more than one computer, but how many have multiple phones that ring at the same number?
3)Have more staff available fomr 5-8, when most of us can find a little time to go to the crowded mall. After 8pm does not work well for a lot of working folks.

Answer 1

And a suggestion for you - call AppleCare instead at [phone] and handle everything over the phone.
AppleCare will send a box via Fed-Ex to your house or business for your iPhone to be shipped back. The return label will be located under the shipping label to you, along with tape to reseal the box. When ready, you call Fed-Ex to have the box picked up.
AppleCare will offer you a loaner iPhone to be used in the interim - the policy is to charge $29 for the loaner iPhone but if you ask nicely, you may be able to get the fee for the loaner iPhone waived. AppleCare will require a credit card number to cover the loaner in case it isn't returned or if returned damaged. If you were an at&t subscriber before purchasing an iPhone and you still have your previous phone, you can use your iPhone's SIM card with that phone instead.
The entire process takes 5 business days or less including Fed-Ex priority overnight shipping in both directions with the exchange (if exchanged) delivered to your door or business without having to make an appointment or wait on standby at an Apple Store.