Two desktops version that don't work and can't uninstall - Please help
Hello all,
Looks like I have this double whammy. Everything started when I had the brilliant idea of installing version 6.0 of desktop software. It installed fine and recognizes my BB (8330 Curve). I can save my BB content however it will not let me synch when I try to do this I get the “Intellisync Unknown Error” message.
I then noticed that version 4.5 was still there so I tried to uninstall it. However I keep getting that dreaded "Could not access VBScript run time for custom action" message. I’ve looked for this error in the forum and tried to apply the recipe I found here, namely to register the VBscript DLL. I’m getting a message saying that the register process was successful, however when I try to uninstall I still get the VBscript error message again. I then tried to do a manual uninstall of version 4.5 and tried to reinstall it. It did but now I can’t synch using version 4.5 anymore now getting the “Intellisync Unknown Error” message there as well.
Just so you know, I’m running Windows 7 32-bits, and I have an admin profile on my machine.
So now I have two versions of desktop software that do not work and that I can’t uninstall! If anyone can help I would be very grateful because I’m running out of things to try.
Thanks in advance,
Have you tried installing Microsoft® Windows Script version 5.6? Since you are unable to uninstall the Desktop Manager, try manually deleting the folders from your computer (Task 3 in the following KB article) and removing the associated registry keys. http://bbry.lv/cmoQ5P Then reinstall version 6.0.
-FS
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