Two iPod issues

Bought this for my son and the unit has developed a couple of issues...wondered if you've had the same and did Apple repair the unit without a fuss.
The scroll wheel buttong work in all but the 'backwards' selection. It responds in perhaps 1 in 10 times it's pressed. Had a frustrating conversation with Apple moments ago and have now logged a repair entire unit request on their website.
That's item 1.
Second issue is the earphones - my son has the noise limiter function switched on so his ear drums don't blow, but whatever the volume level the earphones distort. When you insert any other earphones the sound is fine, no distortion. Is this a common fault with these earphones?
Thanks
Paul

Hi, welcome to Apple Discussions!
I think that if your iPod has a problem with the click wheel the only way is to go to your nearest Apple Store or as you already did, contact Apple Support.
Considering the second issue I had the same problem with my earphones (I had a 1st gen iPod mini). The solution was: I went to an Apple Store and I asked for support; they checked if my iPod was under warranty (it was) and so they have requested another pair of earphones directly from Apple... 3-4 days after I had my new earphones.
Hope I was helpful, bye!

Similar Messages

Two iPod Touch and One iTunes Account

I have two iPod Touches. I sync one of them to my Mac, for which I have downloaded and installed the 1.1.3 update on one of them and purchased the new applications for it. Now I would like to download and install the same to the other iPod Touch, which I sync to a Windows machine.
The problem arises when I want to download the update again from the iTunes Store. I get a message that informs me I have already purchased the update and would not give me the option to buy it again.
What is the deal here? I have only one account with which to log in to the iTunes Store. I don't need another one. Or do you have to have an account for every iPod you own?
Anyone got any ideas on how to resolve this issue? Thanks

I HAVE A IPOD 5 GEN REGISTER TO ITUNES ACCOUNT CAN I USE THE SAME ACCOUNT TO REGISTER MY HUSBAND NEW IPOD NANO
You don't register iPods to an iTunes account.

How do I sync two ipods with two different IDs on the same computer?

How do I sync two ipods with two different IDs on the same computer?

Simply connect them. One computer with one iTunes can manage multiple devices. They're tracked by S/N but you might wish to assign them unique names so that you can track them yourself.
The only minor issue is app updating and purchases while on the computer. It's necessary to log out and back in to the "correct" ID. Much easier to do these things from the iPods.

I have two iPod touch games trying to connect on mine craft. the one trying to join the game just keeps "searching for wifi games", we are in the same house, wifi working. HELP

I have two ipod touch. When trying to join game the second keeps "searching wifi games", we have connected with a friend before here. can't seem to connect HELP

Thanks, Bob! You are correct. And, we learned this as we spoke with APPLE TECH SUPPORT by phone on Christmas day (800-APL-CARE). One of their reps spent the time to help us troubleshoot this, but the boiled down conclusion is your answer, and to repeat for the benefit of others, here is what worked:
1. With our Belkin router set to "out-of-the-box" WEP 64 bit security, we could not get wireless access of any kind. Only with the Security Mode set to DISABLED, could we gain access.
2. Changing the router's security mode setting to "WPA/WPA-2...." and entering a new min. 8 char passphrase, and then entering that same passphrase into the IPOD Touch, and restarting the router, did the trick!
Based on this, and some info found in another posting, I can only conclude that the IPODs and IPHONES do not support WEP security mode in many generic routers used by thousands of consumers. Hopefully, those same consumers can figure out how to change their wireless router setttings to WPA/WPA-2 security mode and ALSO get all their other wireless devices (PCs, laptops, WII boxes, ROKU boxes) all reconfigured to WPA mode, too.
I THINK THE BOTTOM LINE HERE IS THAT THERE IS AN ISSUE THAT APPLE NEEDS TO ADDRESS WITH WEP COMPATIBILITY and it may also be the case that MOST CONSUMERS ARE USING WEP 64 BIT security on their home wireless routers?
In any case, it's working now, so anyone who is having problems should try changing to WPA mode and post back here if it worked for them!

Two ipods Down - How long should an ipod last?

I gave my daughter a 20gig ipod about two years ago. It crashed, apparently a hard drive problem. It was no longer under warranty when she told me about it. I think she was embarassed that somehow it was her fault it didn't work anymore so she didn't tell me for a few months.
I got myself a 30gig ipod with color screen in May. Now it has crashed. My screen displays a drawing of an ipod with a sad face on it. I tried the reset (menu/select button routine), I tried using different usb ports, I tried charging it for a while. But its dead.
We replaced our pc about 6 months ago, so I can't blane it on the pc, the old ipod connected to a different pc.
I'm 53 years old and treated the ipod gently. I mostly use it in my car since I have along drive to and from work.
Is it assumed that a new ipod can only physically last a year or less? I spent $800 and nothing to show for it.
Dell XPS400 Windows XP I'm using Windows XP Media Center 2004

Hi,
Firstly, I do not mean that you and your daughter treated your iPods badly. I have bought at least 10 different iPods for my family members or friends, only 1 mini iPod needed to sent it repairing. Few of them have the problems and managed to be solved, see details for the solutions.
iPod's hard drive may get damaged due to heat, humidity or altitude, and most cases caused by corrupted iPod software.
If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/ipod/download/
http://www.apple.com/itunes/download/
For old versions (window only)
http://www.ipodwizard.net/showthread.php?t=7369
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iPod Updater and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iPod Updater and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“HP USB Disk Storage Format Tool”.
http://discussions.apple.com/thread.jspa?threadID=501330&tstart=0
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iPod updater.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921?
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ at your own risk
http://www.ipodresq.com/index.php
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=2997880
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Re: try to restore ipod and it says "can't mount ipod"
http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
iPod making clicking noise and is frozen
http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.

How do you sync two Ipods to the same MacBook?

Have a nano already synced to my MacBook. Want to also sync my 5th gen 30GB Ipod to the same MacBook. Have only had my MB for 3 months after 18 years of PC platform (yes I'm drinking the KoolAid baby.) This notebook is fantastic.
An issue I had with my old PC was that you couldn't sync two Ipods to the same PC unless you held down the shift key while accessing ITunes to select a library - or something like that.
Please tell me that if I plug my 5th gen into this MacBook it won't overwrite my nano songs/info that are already on this MacBook? Apple has to have done it easier than how I had to do it with the PC. Any help from you experts out there will save me a ton of grief..........Thanks! R.Ty

Thanks!
No problem.
My issue is however that in addition to all of the songs that I have purchased via ITunes, I have about 600 songs from my own CD's on the 5th Gen that if I restore will be gone. Time - yes....money - a little.... It would be great if I could de-authorize the PC it was synced to and now work off my mac....
In that case, check out these different media recovery options by Zevoneer for copying music from your iPod to your computer.
http://discussions.apple.com/thread.jspa?threadID=1900086&tstart=0
And check out this older post of mine on different ways to copy music to your computer from your iPod as well.
http://discussions.apple.com/message.jspa?messageID=12000345#12000345
What you need to do is first copy all the music currently on your 5th generation iPod to your new Macbook. Once you have done that, you are free to *Erase and Sync* it upon plugging it in, or restoring it via iTunes as described above.
And if you are adding purchased music, you will need to authorize your computer if you haven't done so yet. To do this, choose Authorize from the Store drop down menu in iTunes.
B-rock

My two ipod touches wont sync

i have two ipod touches that start to sync but then freeze/stop only a tiny way into "backing up". I have uninstalled itunes and reinstalled it but it still wont work.
is it my computer or is it my ipods? how can i fix it? help!!!!!!!!!!!

If you've updated to ITunes 10.5, I would say that is where your problem lies. I'm facing the same issue and never had a problem synching until I updated yesterday. I'm searching the forums to see if anyone's found an answer to this problem but, be assured, you're not alone!

I've got two Ipods, one won't charge-HELP ME

Okay, I've got two Ipods here. Nothing too bad right? Alright, I have two Ipods for one computer. Now that may sound a little tricky but I don't know.
Here's my problem.
I run two Ipods out of my Dell Laptop.
Ipod type: Old Shuffle (2x)
Okay here's the actual problem.
When I plug the Ipod that I set my Itunes to in, it charges and does everything it's supposed to to be a normally effiecient good playing Ipod Shuffle. Fun fun, right? Well here's where I'm lost. When I go to plug the other Ipod in that originally was set to the Itunes library of my old Laptop the Itunes for the other says "Would you like to replace all of the songs from your Ipod and reset them to the Library of the current logged-in user?". Naturally I'd say no. All I want is to charge one Ipod because all of the songs I want are already on it. But it refuses to charge unless I delete everything on it and set it to everything that is in the library.
What do I do? I don't want to lose all of the songs I have on one Ipod, but at the same time I want to still listen to it, but it refuses to charge unless I say okay to that stupid warning "your songs will be replaced" thingy. Help me out here. What can I do to correct this issue?

How to use multiple iPods with one computer
http://docs.info.apple.com/article.html?artnum=300432
Patrick

Shared music from one computer and library to two ipod touches

so here is my issue. i once had an ipod nano and was full\ of music. christmas last year, my bf got us both the new ipod touch, and so we shared his laptop. i was able to transfer the old music from the nano to the computer and it shows up. however, since we live together and share the media library, i want to know how to get the info for both ipods into my ipad. i tried everything, and long story short, the two ipods both contain our shared library, but the library says the files from the nano and cannot be located. the music i needed is on one of the new ones. so question is, how to i get my entire media library from icloud accounts, devices, and what not transferred to my ipad. can someone help me?

Apparently, nobody is doing something similar...
As an FYI, Podcasts are still automatically updated even when you check the "Manually Manage Music and Videos" checkbox.
I plan to see if I can indeed sync my music with the Mac over the weekend...

Two iPod Mini's

I purchase a Mini for for two daughters. I installed the software and formatted the first one without any problems. Now, how do I set and format the second iPod Mini? I looked at instruction manual and there isn't a single topic on this issue.
Any help will be greatly appreciated

.
I tried that updater thing, but it's not letting me do anything. I have different accounts. I tried downloading the iPod software, but it gets stuck and gives me this error...
http://img.photobucket.com/albums/v38/BavarianWheels/iPodProblem.jpg
In the link above using two iPods, it just says to make another user account. If I just plug the iPod Mini in, the comp recognizes it as another drive, but not an iPod on the iTunes.
I'm a bit ignorant...

20GB Clickwheel iPod Issues

So, I've had this lovely thing for a few years now and it has worked quite well. Today in the middle of a workout, it just stops. I tried resetting it, no go. All it does is bring the Apple logo up (like its starting) then it will go to either the iPod with the unhappy face or the folder icon and it says below: "www.apple.com/support/ipod"
I tried connecting it to its computer, no go. Power source, no go. It continues to stop in its starting up phase.
Anyone have any ideas?
Thanks,
Andrew

If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/itunes/download/
For old and other versions of iPod updater for window you can get here
http://www.ipodwizard.net/showthread.php?t=7369
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iTunes 7 and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iTunes 7 and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“HP USB Disk Storage Format Tool”.
http://discussions.apple.com/thread.jspa?threadID=501330&tstart=0
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iTunes 7.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921&#2364921
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ or ifixit at your own risk
http://www.ipodresq.com/index.php
http://www.ifixit.com/
http://www.rapidrepair.com/shop/g4-ipod-parts.html
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
Exclamation point and folder and nothing else
Spank your iPod
http://www.youtube.com/watch?v=3ljPhrFUaOY
http://discussions.apple.com/thread.jspa?messageID=3597173#3597173
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=2831962#2831962
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Re: try to restore ipod and it says "can't mount ipod"
http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
iPod making clicking noise and is frozen
http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
Cant put it into disk mode
http://discussions.apple.com/thread.jspa?messageID=3786084#3786084
I think my iPod just died its final death
http://discussions.apple.com/thread.jspa?messageID=3813051
Apple logo & monochrome battery stay
http://discussions.apple.com/thread.jspa?messageID=3827167#3827167
My iPod ism’t resetting and isn’t being read by my computer
http://discussions.apple.com/thread.jspa?messageID=4489387#4489387
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.
Finally, I read a fair comments from dwb, regarding of slapping the back of the iPod multiple times
Quote “This has been discussed numerous times as a 'fix'. It does work, at least for a while. In fact I remember using the same basic trick to revive Seagate and Quantam drives back in the mid to late 1980's. Why these tiny hard drives go bad I don't know - could be the actuator gets stuck in place or misaligned. Could be the platter gets stuck or the motor gets stuck. 'Stiction' was a problem for drives back in the 80's. Unfortunately the fix can cause damage to the platter so we temporarily fix one problem by creating another. But I know of two instances where a little slap onto the table revived the iPods and they are still worked a year or more later.”UnQuote

Copyright Question - two ipods with iTunes Music

I apologize if this was answered in an FAQ or some other obvious place. I have googled around and can't seem to find the answer.
I have just purchased my wife an iPod for Christmas, making us a two iPod household (including mine). Until this point my wife and I have shared music CDs. She would keep one for a bit in the car or at the house and after a bit I would take it and listen to it in my car, at the gym etc.
How do we do this with iTunes? If I purchase an Album on iTunes, can I listen to it for a while on my iPod and then somehow transfer it to her account for her to then listen to for a while on her iPod? Does the copyright regulations of iTunes allow for sharing music around on different iPods?
Thanks in advance for any assistance. We do try our best to stay legal on all fronts in the digital age!

Thanks for the speedy answer to a newb! So far the wife and I are LOVING our iPODs, and due to the quality of the nano Gen4 (they are SOLID) are considering our first MAC purchase (heck I have wanted to go MAC since Windows Me )
Just so I understand, if I copied the iTunes my wife purchased onto a thumb drive, then put the drive in my PC and opened itunes and did Add to Library, I could then select that drive and import them in? And I could then sync those iTunes to my iPod?
Thanks again!!
Message was edited by: faamecanic

I bougnt my S5 a month ago and I am having two major issues. The screen is very slow to respond. When the screen is dark and I press the home button, it doesn't come on. I have to press the button anywhere from 4-10 times and then it usually flashes on

I bougnt my S5 a month ago and I am having two major issues. The screen is very slow to respond. When the screen is dark and I press the home button, it doesn't come on. I have to press the button anywhere from 4-10 times and then it usually flashes on and back off. It is very, very frustrating. The other issue is that the battery drains very quickly. I have called Verizon numerous times regarding these issues. They tell me to do different things that never help. We eventually did a factory reset and it still has the same issues. Help! It is a brand new phone and unfortunately I am in a new two year contract. Ugh. Is there anyone out there who can help me?

I have done that several times. In fact, every time I call Verizon with my phone problems, they have me do the same things repeatedly. I keep telling them I have already done them but they insist they are SURE it will work this time. It never does. After doing the factory reset and it still not working correctly, they act like they are confused, almost like I am lying. I did what you suggested above on the slim chance it would work this time but it did not. I bought two S5's that day and the other one works perfectly fine. I know I got a bad phone. Verizon just does not listen. It is a bad phone. I just want a new phone that works properly. Is that too much to ask? I bought a new phone that has been bad from day one. Why oh why do I have to spend hours of my time on the phone, in the store, on the computer, trying to rectify this? It shouldn't be this difficult! Help please!!!

I uninstalled itunes to fix some ipod issues, and now I tried to reinstall it but it says that it's already installed.

I uninstalled itunes to fix some ipod issues, and now I tried to reinstall it but it says that it's already installed. When I went to find the "icon" I can"t find it. When i looked in the download files I saw the downloads, but not the actual itunes "app". Please help thanks!

How did you uninstall it and what were your IPOD issues - that may help clarify the problem.

Two iPod's on one Mac?

I am thinking about getting one of the new iPod Nano's and was wondering if it was possible to have two iPod's in use on the same computer for the same user? I would like to keep my 20 GB iPod for storage and other media, but would like to get a Nano for running and to use while playing sports and other activities. I have found my 20 GB iPod a little cumbersome for lot's of physical activity.
Secondly, if I do decide to get rid of my 20 GB and just use the Nano, do I need to uninstall any preferences or file to get ready to use the Nano?
Thanks,
Joe B

There's no problem using more than one iPod on a computer. Each iPod has its own preference file in iTunes.

Two iPod issues

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