Two Months and Text Messaging still not working!
Why oh Why doest though treat me this way...... I have called 6 times about this issue. One night I was sitting on my couch play a game on my cell phone device.... I have the connect app on this phone. a message popped up that my text messages had been deleted..... so I cleared off the notification and didn't pay it any mind. the next day, I got on my computer and logged in to send a text message to someone... and ALL of my text converstations were gone..... the text I sent gave me an error message.... DELIVERY ERROR with a resend link...... of course it wasn't resending..... so I got on the phone..... the first THREE reps on three different calls.... stated they were escalating it... and I should receive a call back... NO CALL has taken place.... I called again, and again, days later..... my last call was a few days ago on Thursday..... the guy I could barely understand..... kept placing me on hold and giving the impression he was working to resolve.... then I hear someone talking in the background after being on the phone for an hour to no avail and telling me about deleting and downloading text messaging (which I dont know nothing about nor ever seen) he says something and then the phone goes silent...... then fast tone..... they guy HUNG UP on me... no CALL back.... and today my text messaging feature still doesn't work.... My question is.... do ANY of the employees in tech support know what the text messaging feature is.... how it works, how it is accessed, and how to fix it when it isn't working.... WHY are they telling me about deleting this feature ON MY OWN... when this is something built into the voice service on the site and on the connect app..... it doesn't work on either of them.... Can someone FIX IT please....? I am tired of calling for unknown support
Mine doesn't work either, so you are not alone. I upgraded to X1 a few weeks ago and "activated" the text messaging service the other night. I'm still not able to send or receive messages from any location, be it the app, website, or various other methods. It seems Comcast just loves offering faulty products. (This is probably the 4th or 5th time in a row their service has failed to correctly work for me since I decided to upgrade, thinking it would resolve a previous issue they caused...)
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