Two New Imacs are damaging CDs/DVDs

We just bought two IMacs for our daughters about a month and a half ago and they both seem to be damaging Cds and DVDs. We've already lost a game on one machine and a CD on the other. The the IMac accepted the discs, ran the software and ejected normally but the discs were scratched after ejection. Is anyone else having similar problems?

Yeah, the problem, I think, is that the slot for the drive is cut straight through bare metal, whereas the slots on previous Macs have been rimmed with plastic.
As you hold the disc at arm's length and TRY to match whatever tilt you have your unit set at, you're definitely going to make contact with the edge at some point.
I ruined Disc 4 of my brand-new set of "Firefly" DVDs that way, so bad that I wasn't able to trade them in at the Used DVD store.
They should've rimmed the slot with Teflon, or something nonabrasive.

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How do I get my iMac to play CDs & DVDs that were created on a PC

I have been trying to get my new iMac to play CDs and DVDs that have been created on a PC. All I can get it to do is say "Supported disk not available" Is there something I am not doing right? Or do I have to download some other program to get it to interface with the PC or what. I am brand to to the Mac world and at this point am getting frustrated. I would appreciate any help you can give me.

robertfromglenwood wrote:
Well I'm 50%.
My OS X version is Lion 10.7.3
When I double click on the DVD icon i get the viewer and the little remote control. All it says on the viewer is Support disc not available when I push play. If I just incert the DVD into the DVD drive I get absolutely nothing. No viewer, no remote, no full screen, no attempt to start. This disc runs just fine on my PC laptop.
You are getting closer. In Finder you will see the DVD appear under Devices, Single Click it so it's highlighted. Then you will see all the files on it. Single Click 1 File then type Command A (Select All) then Command C (Copy) and under the Favorites in the sidebar you will see an icon for Desktop, Single Click Desktop and then type Command V (Paste) and you have copied them onto your iMac's desktop.

I bough a new imac, this haven't dvd burner, i bought a external dvd burner but the imac havent a idvd and i need this program, no other one, how to download this and install?

i bough a new imac, this haven't dvd burner, i bought a external dvd burner but the imac havent a idvd and i need this program, no other one, how to download this and install?

Hi
how to download this and install?
There are no free DownLoads !
There are no legal DownLoads at all !
If there is no iDVD on Your Mac (and it's not on newer Macs as Apple discarded it) then You need a program that can do this.
Your Mac can burn CDs and DVDs - BUT DVD as Data-DVDs not as Video-DVDs - they need a program to be encoded and STRUCTURED as such.
• iDVD is part of the boxed version of iLife'11 and can only be bought outside Apple as on Amazon and e-bay
• DVD Studio pro - Part of FinalCut Studio Pro bundle - this to has expired and can only be bought second handed. (High price and tough learning Curve - but best ever done.)
• Roxio Toast™ - Not as elegant as iDVD - but has many other positive additions (I like it as 10-Pro incl BD-component) (now version 11)
• Burn - only free alternative I know of on internet. Very simple - Just for doing a plain Video-DVD
Burn http://www.digital-digest.com/software/Burn.html
only You can buy from Apple is
• FinalCut Pro-X which also can burn to DVD but without any nice themes.
AppleMan1958
You can also buy Compressor from Apple for $50 US. It will also create DVD and BluRay but without the nice themes.
Yours Bengt W

Have a canon dc310 camcorder that uses mini dvd's. How can I get my new Imac to read these dvd's?Camcorder unable to connect to computer. Will a mini dvd adapter work or do I need to purchase an external dvd rom device? Which device works well with a mac?

I have a Canon DC310 camcorder that uses mini dvd's and doesn't have the ability to connect to a computer. How can I get my new Imac to read these dvd's? Will the mini dvd adapter work or do I need to purchase an external dvd rom device? Which device works well with the Mac? Do I need anything else to get the dvd material onto my mac? Thanks!!

No DV port in camcorder. Just a yellow AV port/hole. I did find a Canopus ADVC110 device in a box that was bought several years ago to convert VHS tapes onto DVD's. Can I use this with a Mac? Could I connect a dvd player to the Canopus and transfer the disks onto my Mac? Or, connect the camcorder via AV port to the Canopus and that to the Mac and transfer that way? Thanks again!

New imac doesnt have a dvd drive, how do i ...?

so, since the new imac doesnt have a dvd drive what is an alternative way to watch mymovvies and download cd's ? i think apple messed up removing the dvd drive and people that have/will buy thew imac deserve a refund or something to connect to the imac that reads discs or something.

If you bought an AV on DVD, then it's you who failed to buy the correct product. You can buy lots of different AVs through download.
If you needed a computer with a built in DVD drive, then it's you who failed to buy the correct product for your needs, if you weren't willing to buy the seperate DVD drive.
Keep in mind, you also never payed for a DVD drive in the first place, since the computer's price would have been adjusted accordingly. So you don't get something for free that you never payed for in the first place.

With the new iMac, are you able to use any DVD's? If so, how?

I'm interestred in purchasing the new iMac and was wondering if it was possible to use any type of DVD with it. Such as a movie.
If so, does the iMac have a DVD slot or how owuld one go about playing a DVD on it?
Thanks in advance and so sorry for such a simple and basic question.
Regards.
Davide Campanello

Buy an external USB optical drive such as Apple's USB SuperDrive.

My new iMac scratches my cds!

I recently bought a new 21.5" iMac (3.33 GhZ), and realized two days ago in a moment of panic that several brand new cds had sustained scratches of varying depths/lengths, after ripping them to iTunes. I did a brief Google search to see if this was a common problem, and soon realized that my cds were being permanently damaged by the disc slot's rather sharp edge. Because the slot is positioned on the side of the machine, it's WAY too easy to inadvertently create contact between the data side of the cd and the slot's edge (when ejecting a disc, 9 times out of 10 it's unavoidable). Luckily, only one disc was rendered unplayable, and I was able to return it to the store for a replacement. But if I hadn't realized what was happening and decided to rip hundreds of cds, I'd be out thousands of dollars...
If you buy an iMac and experience disc scratching, report it to Apple immediately. It's pretty clear that it's a design flaw that should have never got beyond the company's product testers. Apple will recommend that you take the machine to a retail location, but don't waste your time: it's not a drive issue. Consider the following quick fix: adhere a piece of tape over the length of the slot's edge. It eliminates the friction, and takes the worry away. I used scotch tape, but will probably end up replacing it with a cut strip of thicker packing tape for peace of mind.

Here's a link that shows you how to stop your iMac from scratching cds and dvds:
http://imac.squeaked.com/disc_scratching.php

Ordered 2 new iMacs, got 2 different DVD players, one is very slow

I just helped my sister and my girlfriend buy new iMacs, both 24" 2.4GHz. with 500 GB drives. Ordered a week apart. Interestingly they came with two different drives: A Pioneer for my sister and a Matshita for my wife. Both ordered online from Apple. Why the two different drives is my first question?
But I can tell you the Pioneer is slow as molasses. Its read speeds seem pathetic. As a test I tried copying a Stargate DVD on each iMac using Mac The Ripper 3.0. The Matshita copied it in just over 9 minutes. The Pioneer took 44 minutes! - what is up with that? Even our 2 year-old iMac copies faster!
Something seems very wrong ... and my sister is mad at me for convincing her to get a Mac.

there might have been an update of drivers used in that week apart?
Very unlikely though :l
I would call AppleCare, since they are recently bought, there should be a warranty still valid.
-Connor

IMac not reading CDs/DVDs

I'm on an older (late 2009) iMac, just installed Maverick a few days ago, but the problem preceeds this. Basically, my computer will not read CDs or DVDs. Any disc I put into the computer, I hear the whirring noise as if it's reading the disc, but it immediately winds down. It will repeat trying to read the disc 2 or 3 more times, then just spit the disc out.
I tried spraying some compressed air into the slot, and it still won't read most CDs or DVDs, but now when I insert an MP3 CD that my boss had burned for me, the window pops up for when you insert a blank CD, so the drive is reading blank (or previously burned CDs AS blank), but not DVDs or normal CDs (for example, it spit out both a video game installation disc and a movie DVD).
I made sure that if i go to Finder > Preferences > General that "CDs, DVDs and iPods" is checked, and everything looks normal in System Preferences > CDs & DVDs.
Anyone have any ideas?

Another help source (if you haven't already done so).
Go to your OS Help Menu. In the search field type dvd
Click on all the troubleshooting topics & Support Articles that pertain to your issue.
You can also do the same in Disk Utility. Open same up.
At the bottom left of the window, click on the purple button w/the "?" in the middle.
This will bring up the Help Menu.
===============
Try a different brand. Top forum favorites
CDs
FUJI
TDK
Verbatim
DVDs
Maxell
Verbatim
==============
Apple's Disc Burning Quick Assist
Make sure the DVDs are not dirty, smudged and/or scratched.
http://support.apple.com/kb/TS2000 Mac doesn't start up from install disc
http://support.apple.com/kb/HT2801 Apple Computers: Troubleshooting the slot-loading SuperDrive
*** Your drive may need cleaning. Cleaning kits can be purchased from any store that sells CD/DVDs. ***

Cant install spore from USB backup disk on new IMACS that have no DVD drive.

I am trying to test Spore on my father's new Imac but it will not let me install.
I copied the whole DVD content on a portable USB drive and I can install it fine from there via my own MAC but from my father's new IMAC 2012 that has no DVD drive I am greeted by the error.
"could not verify the integrity of the installer"
any ideas why?

Actually I resolved the issue. My system is 10.7 not Mountain Lion.
I resolved the issue by moving all the content to the root of the portable drive: they were in a subfolder called SPORE which caused the installation to be unrecognizable.
Thanks for helping !

New iMac, where's the DVD drive/slot?

just brought unwrapped a brand new iMac ... where's the DVD drive/slot? i am a video editor how can i make hard copy of work or watch a DVD of client's work if there's no slot for DVD?????????

There's none included in the hardware, but you can purchase Apple's external one here: http://store.apple.com/us/product/MD564ZM/A/apple-usb-superdrive

High Spec New iMacs *ARE* More Expensive!

Ok, so I finally took the decision in mid-February that I couldn't wait another minute for the new iMac range to come out.
I forked out for a top-spec iMac of the (now) previous generation.
Imagine my dismay when just 20 days later, the new range was announced!
BUT!
http://img15.imageshack.us/img15/7089/picture4fo9.png
Is my iMac.
I decided, for the sake of putting myself through more pain, I would see how much an iMac with the same spec would cost.
http://img23.imageshack.us/img23/1420/picture5oh7.png
Now granted, the first one includes my 15% educational (student) discount.
So lets add that to the new one.
New iMac Costs: £1706.80
My iMac Cost: £1565.15
And the only change I can see, is the graphics card model.
Does anyone have another explanation where this £141.65 has disappeared to?!
Jase

Kenichi Watanabe wrote:
There are some other changes, including...
The new iMacs have double the RAM and larger hard drives in the standard config.
The entry level imac has increased RAM from 1 to 2GB, just purchased 2GB for 20 pounds. Hard drive cost is falling, going from 250 to 320 might not cost anything.
There are internal technical changes that allow up to 8GB max for RAM (previous max was 4GB). The new iMac uses "1066MHz DDR3 SDRAM"; the previous iMac uses "800MHz DDR2 SDRAM."
To the majority of users bus speed will make no difference. Its just a re-design of the motherboard.
The new iMacs have the Mini Display Port, which allows connection of a 30-inch (2560x1600) external display as the second monitor. Previous max was for a digital display was 1920x1200 through the mini-DVI port.
I doubt most imac users add an additonal screen.
I'm sure there are other technical changes that are not so obvious.
The remote has been removed and the default keyboard is now smaller with removal of the numeric keypad (reduced cost), I know that this is no cost upgrade but most people will purchase preconfigured spec.
And as you noted, the video hardware is different.
Video card upgrade, most likely to support SL graphics but marginal for majority of usage.
It's not possible for an outsider to know what accounted for the change in price.
Exchange rate is being blamed on most online forums, for what is a marginal upgrade in the current recession its a difficult to judge why the same entry level imac went from 780 to 950 UK pounds in one day! The 20 inch models still have the 6 bit tn screen which was one of the major issues people had.

My new iMac are slow, what is wrong?

Hi, I just got a new iMac 21.5 tum for christmas. My parents got a MacBook Pro and it feels like their Macbook Pro are faster than my iMac. My iMac takes forever to load and start some programs and sometimes and when I play Minecraft for example and I got skype running in the background I usually have 58-62 fps and when Skype says ''Fred came online'' (or any skype notification) I get framedrops and I get around 19 fps for a few seconds. And my games and programs crash often, like when I tried to upload a video I made with iMovie to youtube, iMove crashed. And when I started the game World of Warcraft in fullscreen the screen got black for 50 seconds and then the game started. And when I try to record a gameplay with QuickTime Player its lagging alot, my friend got a iMac 21.5 tum too and he not none of theese problems and its not lagging for him when he's recording with QuickTime Player. Is it something wrong with my computer or is it just a teribly bad computer for gaming and is it like this for everyone?
Some info:
Processor: 2,7 GHz Intel Core i5
Memory: 4 GB 1333 MHz DDR3
Graphics: AMD Radeon HD 6770M 512 MB
Software: Mac OS X 10.7.2 Lion (11C74)
Sorry for my bad english! :/

Since it's new you should call AppleCare and let them walk you through troubleshooting. BTW, what is "tum?"

Installing Box Set SL on new iMac - cannot boot from DVD...

Hi MacHive
I downloaded Lion today but wanted to install SL on a external USB-Partition because there are 2 PPC games I still like to play every now and then (Homeworld 2 and Alpha Centauri). Then I can boot into SL on my external drive and play the games from there, and having Lion and everything else on the internal HD.
So I started the install (after Disk Utility successfully verified the target disk), it succeeded into copying all the required .pkg into place and at the end of the installer log there are the following messages:
Jul 30 23:49:12 blop-imac /Volumes/Mac OS X Install DVD/Install Mac OS X.app/Contents/Resources/InstallAssistantTool_10_6[323]: ***************************** Setting Startup Disk *****************************
Jul 30 23:49:12 blop-imac /Volumes/Mac OS X Install DVD/Install Mac OS X.app/Contents/Resources/InstallAssistantTool_10_6[323]: ******         Volume: Mac OS X Install DVD
Jul 30 23:49:12 blop-imac /Volumes/Mac OS X Install DVD/Install Mac OS X.app/Contents/Resources/InstallAssistantTool_10_6[323]: ******           Path: /Volumes/Mac OS X Install DVD
Jul 30 23:49:12 blop-imac /Volumes/Mac OS X Install DVD/Install Mac OS X.app/Contents/Resources/InstallAssistantTool_10_6[323]: ******Disk Identifier: disk1s3
Jul 30 23:49:12 blop-imac /Volumes/Mac OS X Install DVD/Install Mac OS X.app/Contents/Resources/InstallAssistantTool_10_6[323]: ****** OF Device Path: IODeviceTree:/PCI0@0/SATA@1F,2/PRT1@1/PMP@0
Jul 30 23:49:12 blop-imac /Volumes/Mac OS X Install DVD/Install Mac OS X.app/Contents/Resources/InstallAssistantTool_10_6[323]: Bless on Mac OS X Install DVD succeeded
Jul 30 23:49:12 blop-imac /Volumes/Mac OS X Install DVD/Install Mac OS X.app/Contents/Resources/InstallAssistantTool_10_6[323]: Bless of disk1s3 succeeded
At that time, it should restart with the DVD and finish the installation. However, I get the BONG! (good) and the grey apple (good), but then it stops (I never get to the grey moving circle ;-) and soon after, the DVD stops spinning in the drive and nothing progresses anymore.
Retrying to restart normally: same effect. Restarting with "c" key: same effect, restarting with "alt" key - I get my internal HDs and the DVD to choose (but obviously not my target disk), but choosing the DVD results, once more, in the same effect.
The disc has no scratches and I used this disc to install SL successfully some time ago.
Do you know how I can bring SL to the external HD? Is this iMac "too new" to be restarted with the Box Set Mac OS X (supposedly, this is 10.6.0 or so... don't know).
Any help would be greatly appreciated, thanks in advance!
Kind regards,
Fabio
PS: I'm running the following (a 2011 i3 iMac):
Jul 30 23:30:14 blop-imac Install Mac OS X[301]: Hardware: iMac11,2 @ 3.20 GHz (x 4), 4096 MB RAM
Jul 30 23:30:14 blop-imac Install Mac OS X[301]: Running OS Build: Mac OS X 10.6.8 (10K549)

Thanks Linc....   In an embarassing lack of concentration I didn't think that I should use the iMac's original disks (10.6.4) and not the box set one (10.6.0 or so). This solved the issue and I could install SL without further troubles. TY again.

My new iMac is not recognizing DVD R discs for burning. Help please?

Fuji and Verbatim DVD+R not being recognized in DVD burner in iMac. Burned audio CD's just fine.

If you want to save yourself a lot of headaches go out and buy a Tray Load external DVD burner that connects to the computer by USB.
The Apple, Not So, Superdrive is very picky about discs you can use. Or simply your new Mac came with a bad Superdrive.

Two New Imacs are damaging CDs/DVDs

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