Two phones on same account, one roaming the other isn't?

My husband and I both have the Samsung Galaxy S3. His phone has been roaming for days now, and my phone hasn't been. How can this be? We have a share everything plan that is nationwide. Will we be charged for roaming?

    adrysdale,
Thank you for taking the time to reach out to us. I am sorry to hear that you are having trouble with your husbands line. We can definitely make sure to resolve this. Are you currently out of the country or near the border of another country? If not make sure that his LTE/CDMA is turned on in the Mobile Networks option of settings. If that is set up properly you can also turn off the mobile network on the device, then power the device on and off and turn it back on. Test this out and let us know if you see any change. If nothing we will proceed with different options. Overall, as long as you are not near an international area you will not be charged any kind of roaming fees.
Thank you,
TonyG_VZW
Follow us on Twitter @VZWSupport

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