Two printers and one not being found

I've just downloaded HP Remote and it's unable to find one of my printers, the laserjet one although it's is connected to my wireless, for it prints using that one when I use ePrint.... and ePrint can detect both of my printers. Tried everything but nothing seems to work.

Hello Mcunha,
Welcome to the HP Support Forums!
I see that you are looking to use the HP All-in-One Remote App, however, it will not find one of your printers. I have a few question to ask that will better allow me to assist you.
What is the model of LaserJet?
What is the App installed on, Apple or Android? Also, what is the version?
What are some of the troubleshooting steps you tried?
Try, if you have not already, power cycling the printer, network and device the App is installed on. Allow 1 minute to pass, apply power to router first, once on, power others up and try looking for the printer.
Regards,
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

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