Two problems with store

The first one I'm having is with the app store. Whenever I choose a category it loads about halfway, then goes to nothing but a blank white screen. There is no error message nor any conflict that I have been able to find even after looking at the document showing common lsp conflicts. Does anyone know what could be causing this? I am running Windows 7 64bit, current iTunes.
The other problem is that I purchased a movie, and the iTunes Extras do not appear anywhere, even in the movie folder. The movie is Red (2010). Will Apple credit a download for the missing Extras or am I stuck having paid for the content, but only recieving part?

1 I downloaded an album and two of the songs had digital aritifacts, almost like skipping, in the songs. I cannot figure out how to report this to Apple ( I did use REPORT A PROBLEM and never heard back) for a refund.
Contact the iTunes Store customer support department through the form at the bottom of their web page and explain the problem to them.
2 I was trying to download several songs by different artists. So I chose the songs, and dragged them from the iTunes store into my PURCHASED folder. They then had a BUY SONG buttton next to each one listed in my purchased folder. I thought, "Cool," and kept adding a few more. When I was done, I clicked "BUY SONG" next to one of them, and TWO copies of the song were put into my PURCHASED folder instead of one.
First, it's not a good idea to drag tracks into your Purchased Music folder. If you want to save them for future reference, create a standard playlist and drag the tracks there.
Anyway, my guess is that you're seeing the purchased track and the original "pointer" track from the iTunes Store. Click on the tracks and I'll bet you'll see that one of each pair still shows the "buy" button; those you can just delete. If both seem to be full tracks, log into your iTunes Store account and check your Purchase History. That would show if you were charged twice for a track.

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