Two questions, why will Apple support not recognise a uk telephone number and why will the diagnostics button on an e-mail work! It is driving me crazy trying to get through to Apple support!!!!

I have been trying to get through to Apple support for around three hours. Apple send me an e-mail asking me to click on the IOS7 diagnostics button but when I do there is no response, i.e. the button does not work. When I try to schedule with my UK telephone number I ]get an e-mail saying that Apple could not contact me and if I enter the international dialling code i.e (0044) it will not accept this as it is invalid! This is driving me mad as I got through to Apple support in USA first time this morning. Help!

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Hi
I found this tip on the net.
Plug phone cable in (powered), press and hold button until voice control is activated, release, unplug.
http://forums.macrumors.com/showthread.php?t=1328312
I have not tryed it my self but it may work..
There are a simular trick to get the home button to work, here it is.
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Two questions, why will Apple support not recognise a uk telephone number and why will the diagnostics button on an e-mail work! It is driving me crazy trying to get through to Apple support!!!!

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