Two serial numbers requestet - but I only have one

Hello, I bought a version of lightroom 5 today and downloaded it. Now I wanted to start the program and it asked for two serial numbers. The actually serial number was sent per Email but it also asked for an older serial number, but this is the first program I bougt and I do not have any other number. Does anyone has an idea. Sorry if my english isn't perfect. Greets Franzi

you must have purchased an upgrade.  in that situation you will be prompted for the lr 5 serial number and then when the installer fails to find a qualifying product (eg, a previous lr version), you are prompted for the previous versions serial number.
if you don't own a previous version, you purchased the wrong lr version (ie, an upgrade).  Return, cancel, or exchange an Adobe order

Similar Messages

  • I am looking to swtich from an individual creative cloud membership to a team membership, but I only have one employee.  Is it worth it to make the switch to team if we are both only using Photoshop?

    I am looking to swtich from an individual creative cloud membership to a team membership, but I only have one employee.  Is it worth it to make the switch to team if we are both only using Photoshop?

    Hi ,
    Team subscription can be done for only one software ( for example team for Photoshop ).
    The advantage of team is that you have one charge and one invoice for all users.Also when a member of your team leave the company ,you can delete his invitation and assign it to another employee ,you can also add seats if you have additional employee without contacting adobe or changing your plan,you have more storage volume ( 100Gb ).
    Here are the most important advantages but it's your decision .
    regards, 

  • IPod sync problem - wrong library but I only have one

    trying to sync with either iPod touch or iPod classic. I'm told that both are synced with a "different" library and program wants to delete everything on iPod and replace with this library. but I have done a search and I only have one library on my computer. the library seems to be complete and up to date. Should I go ahead let it delete and replace? Sounds dangerous and drastic.

    But my concern is that my ENTIRE library will then be placed on my Touch, where I now only have two playlists plus apps and contacts
    So your ENTIRE library conatins more than what is in these two playlists?
    If you want to sync only these two playlists...
    Select the iPod in iTunes.
    Click the Music tab.
    Select *Sync music* and *Selected playlists* then tick only the playlists you want to sync.
    Add or remove songs from these playlists to change what is on the iPod.
    The terminology used by iTunes is very unclear to me.
    Okay.
    It seems very clear to me.
    It tells you it will erase your iPod and add what is in iTunes.
    If everything will not fit, it will tell you.

  • Apple id says my gmail address is already used by another id but I only have one.  I'm trying to change my apple id to my gmail.address

    I want to change my apple ID to my gmail address to use with FaceTime.  I went to appleid.apple.com and signed into my account.  I don't see anyway 'edit' to change my email address.
    When I tried to use it as my alternate, I get the message saying that email is not available because it is being used by another apple ID, but I only have the one.

    bsans10 wrote:
    I haven't used my Apple ID since I last had an iPhone over 2 years ago. Yesterday when I ordered my iPhone 6 I decided I wanted to create a new Apple ID, because I no longer use the email that I used to use.
    Simply update your old AppleID.
    -> Change your Apple ID

  • I can't sync and iPad because it says I'm maxed on authorized computers but I only have one.

    Help. I'm in Apple ****. iTunes is telling me that I've activated 5 computers and I can't sync a new iPad. When I look at my account I only have ONE activated. I have to keep deauthorizing and authorizing the same computer over and over to be able to sync the iPad but that only happened once. When I start the sync it then says this over again and I basically have a .9lb paperweight.
    On both iTunes and my account view it shows I have just one computer activated. I delete the computer I'm on and it shows 0 but when I try to sync and then authorize the computer it again shows 5 and says that the apps on my iPad will be deleted if I don't authorize it. I don't want to delete them obviously but I need to get some images on the iPad. I'm a photographer and this is hugely important.
    I've spent probably 2 hours trying to clear this mess.

    Get a newer device. The original iPad can't be updated past 5.1.1.
    (120544)

  • Updates is unavailable for my ID, but i only have one ID.

    I just found a problem today that i am unable to update my apps. It told me that "This update is not available for this Apple ID either because it was bought by a different user or the item was refunded of cancelled' ~ Both iphone and ipad. I am sure i only have one Apple ID. What happen to this ? It only happen today !!

    Yes!  This just happened to me today as well, and I only have one Apple ID which is signed in correctly. I have no clue what is going on. It is frustrating to be unable to update my apps.

  • ITunes says I have the max (5 computers) authorized, but I only have one..

    Upgrading my operating system and re-installing iTunes on my PC and it says I cannot authorize this version of iTunes because I already have the maximum number of computers (5) authorized.  As far as I know, I only have one.  How can I somehow "reset" my iTunes account so that other older computers I may have had in the past are no longer authorized?

    You need to Deauthorize all then authorize what you want.
    See this -> iTunes Store: About authorization and deauthorization

  • HT1727 ipod is synced with another library, but i only have one library???

    have two old , but reliable nanos
    i haven't synced either in two years or more
    today i opened account # 5 my limit, sadly i've gotten rid of the previous 4 laptops without deleting them from my list
    anywho, after i synced black ipod nano, i tried to sync white ipod nano, but it ays that one is synced with another library???
    i've never had but one library on all four previous laptops.     ?como?

    Sometimes a computer glitch wil cause that problem. You just have to restore the iPod and resync.

  • Need help with a activation code for Adobe Acrobat X Standard for my PC,, Don't have older version serial numbers,  threw programs away,  only have Adobe Acrobat X Standard,  need a code to unlock program?

    Need help with a activation code for Adobe Acrobat X Standard for my PC, Don't have older Version of Adobe Acrobat 9, 8 or 7. 

    You don't need to install the older version, you only need the serial number from your original purchase. If you don't have them to hand, did you register? If so, they should be in your Adobe account. If not you really need to contact Adobe, though it isn't clear they will be able to do anything without some proof of purchase etc.

  • Two iPhones showing in iTunes but I only have one

    I had to get my original iPhone (bought 9/26) replaced because it kept mysteriously turning off. I now have two iPhones showing up in iTunes. Ones says "iPhone" and one says "Lisa's iPhone". ANy way to combine these and get rid of one of them?
    Thanks.
    LIsa

    Lisa,
    Where are these two iPhones showing up? Is it in the left-hand Source List of iTunes under the Devices heading? Or are they showing under Edit > Preferences > iPhone?
    If they are both showing under the Devices header in the Source List, what happens when you disconnect the iPhone? Do both disappear or only one?
    If they are showing in the Preferences window, then that is actually a record of the different backups iTunes has made for each iPhone. If the preferences and settings on your new iPhone are how you would like them, then you can remove the old backup.
    Hope this helps,
    Jennifer B.

  • I have two HP printers connect but can only see one in the "soution center"

    How do I get  solution Center to recognize both printers. I'm having trouble with print cartridges in my 2170, but when I try to use solution center it only show my 6500. Any suggestions would be appreciated.

    One of the reason why the printer is not showing on the solution are the software is not installed correctly and during the installation you encounter a fatal error whisch is common during installation. If its installed already you might need to uninstall and reinstall software. You can remove the printer from add/remove program. Reinstall the software and make sure that the the software is successfully installed.

  • I have Verizon FiOS service for phone, internet and TV but I only have one TV hooked up for it for just basic cable service with no DVR and no need for widgets.  Can I use an Airport Extreme as my router and not use the FiOs router?

    I want to use an Airport Extreme as my router.  I currently have a Verizon FiOS router.  I have Verizon for phone, internet and TV.  However, TV-wise, I just have a basic service for one TV with just a regular box.  No HD, no DVR.  Don't need access to a menu, widgets, on-demand.  Can I eliminate the FiOS Router and just use the Airport Extreme and still have phone and internet?

    I know that it will increase my wireless coverage in my house but will it increase the speeds?
    Not sure what you are asking here.  The AirPort Extreme is only going to be as fast as the Internet connection that it receives.....which is 75/75. It cannot take a 75/75 connection and make it go any faster.
    If you locate the AirPort Extreme in an area where you need more wireless signal coverage, the AirPort Extreme would deliver 75/75 in that area.  But, keep in mind that the AirPort Extreme must connect to the FIOS router using a permanent, wired Ethernet cable connection.
    If you are asking if the AirPort Extreme can wirelessly connect to the FIOS modem router, and extend the FIOS wireless network, the AirPort Extreme would not be compatible with a FIOS product for that purpose.

  • HT204053 My husband and I both have iPhones but we only have one iPad. We use the same apple ID because we also share the same email address. How would this work with iCloud because we don't share the same contacts?  Thanks Elainecontacts

    My husband and I both have an iPhone and we share an iPad. We also share the same email address so how would this work with iCloud because we don't share all the same contacts?
    Thanks

    An icloud account is designed to be used by one user.  That user can have all his/her devices synced with the same Apple data (email, contacts, calendars, notes, reminders, etc.) .  When two people use the same account, then problems usually occur when one user edits data that the other user doesn't want changed on their device.  You can continue sharing the same ID for the itunes account in order to share the purchased music, apps, etc.  itunes accounts and icloud accounts are different.
    It's by far better that each user has his/her own icloud account.

  • I subscribed to Premium but I only have one month free.

    I bought a $10 Spotify giftcard and on the front it says 'Spotify Premium - 1 Month', but on the Spotify app it said I could pay $0.99 for three months free. Why is it only one now?

    Hi @baby-girl,
    If you use a giftcard this option isn't available.
    You had to make a subscription with your PayPal for example to use such special deals. But often such deals are only active for people who want to join Premium for the first time...

  • CRystal 8.5 Pro install asking for Enterprise cd but I only have one CD

    The setup screen comes up after registration and
    says -
    >
    Crystal reports has been successfully installed.
    A web server has been detected. .....
    Note : if you are ugrading from Crystal reports 8. the previous web component server has been removed. if you want to continue to distribute reports via web, you MUST install Crystal Enterprise
    To install Crystal Enterprise, please insert the Crystal Enterprise CD now....
    There is now crystal product installed on this server.
    Can i get the enterprise CD from you or do i need to change something on the server registry or...
    all help will be much apprciated
    John

    Please re-post if this is still an issue to the Business Objects Forum

Maybe you are looking for

  • "Text Import Options" window when opening .ai file, and then blank document

    Hi everyone, My computer went into blue screen crash in the midst of a file save and after restarting, when I tired to reopen the file that I was working it, it just kept showing the "Text Import Options" window, and then blank. I was already working

  • Rework

    Dear Experts, Scenario, 1.     For certain material there are 5 operation defined in routing. 2.     Order quantity is of 100 PC. Settlings are maintained such that 2nd operation cannot be confirmed unless 1st is confirmed. 3.     While confirming or

  • Problem generating stubs for Java EJB web service deployed in OAS

    I created an EJB web service and I've successfully deployed it in my Oracle App Server. Some of the methods work fine but others produce the ff error: org.apache.soap.SOAPException - java.lang.IllegalArgumentException: No Serializer found to serializ

  • App problem.. help!

    i just got a new ipod touch, and each time i try to download an app it wont download, and says i don't have authorization? even though i got my password and user name right each time. i don't know what im doing wrong

  • AHCI option isn't available in bios

    HP 630 AHCI mode isn't available in BIOS