Two-step verification isn't found!

why the two-step verification is not found in my account?

roberto e.,
You may need to change the language or time zone used for your iCloud account as detailed in the article linked below.
iCloud: Change the language or time zone on iCloud.com
http://support.apple.com/kb/PH2614
Cheers,
Allen

Similar Messages

HT204152 Apple ID Disabled & Lost Recovery Key (Two-Step Verification)

If you use Two-Step Verification:
If your Apple ID is disabled "for security reasons" AND you lost your Recovery Key ALL HOPE IS NOT LOST! Speaking from a recent, nearly devastating experience, I hopefully will provide some relief to others in the same boat...
After speaking to several customer service representatives who basically told me that without the recovery key, there was no way to access my account and everything would be lost forever, I finally spoke with a senior customer service representative that actually understood my issue (most thought I just forgot my password).
As it turns out, my account was locked due to too many incorrect PW attempts (not exactly sure how that happened). I was prompted to go to appleid.apple.com and when trying to log in, prompted to enter my Recovery Key. I couldn't get further than that. What I didn't realize and the other reps didn't tell me was after 8 hours, the account is unlocked. I was then able to log in at applied.apple.com and verify my account using a trusted device. I was then able to create a new recovery key (and print it out and put copies everywhere so this wouldn't happen again!).
Lessons Learned: 1. Don't lose the Recovery Key again! 2. When talking to Apple Customer Service, ask to speak with a senior customer service representative. 3. Wait 8 hours without trying to log in and your Apple ID is unlocked again.

we all have had unsatisfactory results with entry level CS techs. Your advice to be assertive about speaking with a Senior Tech is sound and where I have ALWAYS found satsifaction. Methinks the proprietary Customer Service Knowledge Base may be running the same software as our forums - Terrible searching is a rule here. - the other two suggestions are very good as well - ÇÇÇ

HT5577 Devices and Recovery ID stolen. Unable to access account with two-step verification. Apple does not care. What can I do?

Last year, my backpack containing my laptop and phone were stolen. My Recovery Key was saved as a screenshot on the laptop and on the phone and I have no other copy. I remotely wiped both devices. I had no insurance for such circumstances and replaced them at my own expense but I cannot access my AppleID account because Two-Step Verification is active and my old telephone number was replaced and I no longer have access to it. I can live with losing the devices as a result of my own stupidity, but Apple claims they are unable to restore my access to my old account in spite of the special circumstances. Apple can confirm my identity via my bank details and my email address but they do not seem to care. I've lost access to my music, software, calendars etc. I have a new AppleID - I had no other option but to set one up - but it irks me that Apple is unwilling to transfer purchases made on my old AppleID to my new one. I am considering taking legal action to regain my purchases and wonder if anybody else has found themselves in a similar situation.

If apple tracked deviced they sold they would be violating a great number of privicy laws and would face class action and criminal lawsuits in most of the western countries

HT5593 Cannot get two step verification to work

I cannot get the two step verification SMS message received on my iPhone. I tested my iPhone by sending text messages to it from other sources and it works but the SMS message from Apple needed to verify two step verification does not go through. I have iOS 8.1 on an iPhone 5s.

Also, I read this on one of the Apple Support Documents:
How do I use Find My iPhone notifications to receive verification codes?
Find My iPhone notifications can be used to receive verification codes on any iOS device with Find My iPhone turned on.
How indeed do you do this? It isn't clear at all. It just says that you can use your "Find My iPhone" notifications to receive the verification codes. But how?

I need to setup Two-Step Verification but iraq not in location

hello ...
i have some trouble with two step verification ... when i go to https://appleid.apple.com/ and enter to my account and go to "password and security" and enter my security answer
after i answer my security questions i seen "Two-Step Verification" but when i click on get started .. i stopped in choose a number for trust device because i can't found "iraq" in country choose ... how i can setup verification with out send sms to my number .. i want to setup two step verification and linked my account to my device .. but i tell you before .. iraq not in choose country then i can't compete my issues ... so .. can i have some help with another way .. or right way .. please ?
my respect all of you

Hello Hmoda aliraqi,
Two-step verification is not currently available in Iraq.
Which countries is two-step verification available in?
Two-step verification is available in the countries below. When additional countries are added, two-step verification automatically appears in the Password and Security section of your account when you sign in to My Apple ID.
Argentina
Australia
Austria
Belgium
Bolivia
Brazil
Canada
Chile
China
Colombia
Costa Rica
Denmark
Dominican Republic
Ecuador
El Salvador
Finland
France
Germany
Greece
Guatemala
Honduras
Hong Kong
India
Indonesia
Ireland
Israel
Italy
Japan
Korea
Luxembourg
Macao
Malaysia
Mexico
Netherlands
New Zealand
Nicaragua
Norway
Panama
Paraguay
Peru
Philippines
Poland
Puerto Rico
Portugal
Russia
Singapore
South Africa
Spain
Suriname
Sweden
Switzerland
Taiwan
Thailand
Turkey
United Arab Emirates
United Kingdom
United States
Venezuela
Vietnam
Frequently asked questions about two-step verification for Apple ID
http://support.apple.com/kb/HT5570
Cheers,
Allen

Two-step verification is not available in "Passwords and Security" as it should be

In order to activate two-step verification for my apple account I was told to log in at appleid.apple.com, go to "Passwords and Security" and locate "Two step verification".
It is not there. I answer the security questions, I can change my password, set a rescue email, change my security questions, but no "two-step verification".
I live in Romania, does that have anything to do with it? Are my people not worthy of extra security yet?

2-step verification is not available in Romania as yet. There isn't any information about roll-out to countries in which it's not yet available.

HT5593 How do i get sms support for two step verification in Canada with Telus ?

i have followed the procedure for setting up two step authentication and the part where it's suppose to send me an sms code is where it fails. the code just never comes. anyone else having this issue ? fyi, im in Canada and using telus.
i know when they first announced two step verification in Canada sms support was not there but now it's listed specifically for Canada and Telus on Apple support page. so what's the issue ?
i know Apple has had tons of issues with sms codes outside the US but i figured by now they would get it right so i'm hoping there's just something i'm missing.

i've even tried putting my sim card into a non-iphone, still no luck.
Then how on earth is the iPhone the issue????
Oh wait, it isn't.
Unbelievable...

Alta mail and two step verification not working

Hello how are you all?
I am trying to use AltaMail, v5.2 in my Ipad mini with 2steps verification
It worked fine without the 2 step verification.
But now that I have reactivate my 2 step verification My Ipad apps AltaMail keep stating wrong password for my Gmail account .
I have created an application-specific passwords in Gmail google and entered the password given to me in my AltaMail Gmail account password box but still still doesn't want to connect...... reason wrong password
Contacted app company, but they too although nice seemed a bit lost
any idea

well, yes, but it let me do the iPad and iPhone
and isn't the problem you mention that there is a flaw in the "reset my Password" function, which is not two-step verification.
the 3 day waiting period was always intended for people who have recently made changes to their account, and I think is not part of the concern over the Reset flaw.
I did not have to wait 3 days for the iPad and iPhone to work.
I am able at this moment to have it send the unlock verification code to my iPad. I believe two-step verification is currently up and working, except I can't get it turned on for my mini.
I could be wrong

What apps are not covered under two-step verification?

I am trying to determine if I need to create an app-specific password, in addition to the two-step verification that I just completed. However, I won't bother if I don't need to worry about it.

If you don't see your devices listed it means that they either are using a different Apple ID for iCloud than the ID you are setting up two-step verification on, or they don't have Find My iPhone turned on in Settings>iCloud. Make sure you are managing the same ID that you are using for iCloud on your devices, and that Find My iPhone is turned on on your devices. You should then see them listed and be able to verify them.
You can enter a phone number for any cell phone that can receive SMS messages to verify that as a trusted device, even if it isn't listed.

I didn't setup a two step verification for my apple Id , and then when i login into my account on the browser it prompt to enter my verification code !!! HOW COME

i didn't setup a two step verification for my apple Id , and then when i login into my account on the browser it prompt to enter my verification code !!! HOW COME
please help because all my data are stored in the cloud

- See if it is listed here for downloading. If it is then redownload it..
Downloading past purchases from the App Store, iBookstore, and iTunes Store
- If not there then contact iTunes.
Contact iTunes

Can I setup two-step verification for more than one Apple ID?

I have one iPad and one iPhone.
I have four Apple IDs.
I want to setup two-step verification in all four accounts.
Can I?
It seems that I can't, because to add a "trusted device" to an Apple ID requires setting up Find My iPhone on that device. Find My iPhone requires an iCloud account (which is available with every Apple ID). But once you change the iCloud account account used for Find My iPhone on a device, the device will not be able to be used in two-step verification for the previous iCloud account. Or will it get remembered?
Anyone have any knowledge about this?

You should be able to have more than account authorised on your Mac's iTunes via the Store > Authorise This Computer menu option - and you should be able to select and sync purchases from both accounts to your phones

Since installing Microsoft two step verification for my Outlook account via my PC I can no longer send emails on this account on my iPad. How can I rectify this?

Since installing Microsoft two step verification on my Outlook Account via my PC (Acer) I am unable to send emails on my iPad. I can neither remove two step verification or find a way to solve this. I would prefer to keep this email account as my prime one.

You will probably need to create an app password for the Outlook account for use on the iPad...
http://windows.microsoft.com/en-us/windows/two-step-verification-faq
http://windows.microsoft.com/en-us/windows/app-passwords-two-step-verification

Locked out of Apple ID AND lost Recovery Key for two-step verification

Hey guys,
Firstly, as the title implies, this is a double-whammy of a problem, and obviously, it is very much my fault. The reason I'm bothering to post this, however, is to find out if anyone else has had this issue and where they are at with it.
The story:
I set up two-step verification on my Apple ID about a year ago as I thought it was a good idea. I wrote the Recovery Key down as it told you to, and put it in a folder full of other important documents. In a epic mental lapse, however, I now remember later throwing out that folder, forgetting about my Recovery Key. Ya, that is my fault, I'm and idiot. Anyways...
Fast forward to a few days ago, and I all of a sudden received messages on all my devices saying that my Apple ID had been disabled for security reasons, and that I had to reset the account in order to regain access to it. Scary, but no problem, right? Well, after entering my Apple ID into iForgot.com, the first thing it asked me for was my Recovery Key. This is around the time I was banging my head against the wall in realization that I had thrown it away, but I was relieved to see the "Lost your Recovery Key?" option at the bottom of the screen. I was even more relieved to discover that I had what I needed to reset it: my current password and a trusted Apple device. The catch was that to reset it, I needed to log into my Apple ID to initiate it, which of course I couldn't do because it had been disabled, and the only way for me to disable it is, again, to enter in my Recovery Key. This effectively put me in and endless loop, without any apparent way of gaining accesses to my account. I did contact Apple about it, and I was ultimately told that the lock on my account was so tight, that not even Apple could gain access to it.
I understand that this level of security is probably the whole reason for the two-step verification in the first place, and I again concede that it was extremely foolish of me for forgetting about and discarding my Recovery Key, but a few things still don't make sense...
1. Why would they put a "Lost your Recovery Key?" link on the password recovery page when a password is needed to reset the Recovery Key itself?
2. As far as I can remember, Apple, in their briefing of how two-step verification works, did not bring up this scenario, which is probably relatively common. They DO mention that they can't help when you don't have access to two of the three necessary things for recovery, but they never brought up the apparent exception of if the account is disabled, in which case having two of the three things needed is not enough. I don't understand how they couldn't have mentioned this scenario.
3. Given the above thought, how could Apple not have some sort of special contingency for this type of situation? I profess my ignorance of how these types of systems are set up, but I would feel that there should be a special method for recovery in place if the account has been locked, and the owner is able to verify that they have the password and trusted devices.
I didn't mean to make it sound like a rant. I ADORE Apple, but this system seems like it's less than perfect.
Has anyone else ran into this issue? If so, is your situation similar to mine?
Thanks for any response!

Hey everyone.
It's been awhile, but I wanted to share with anyone who is interested some general knowledge about this issue that I have learned while communicating with Apple support. Unsurprisingly, the issue is still unresolved, and I am under the impression that it will remain that way, but I'm still trying to get in touch with one of the senior representatives I spoke with a while ago who seemed to think that there might be a solution, so I suppose there is still a chance that things could turn out for the better.
Here's the rundown:
Anytime you are unable to sign in to or access your account because of "security reasons", your account is under what is called a "DS Lockout".
A DS Lockout on an Apple ID can be triggered for a few reasons, such as when too many failed logins to the Apple ID (using an incorrect password) are attempted, or when a purchase is made that Apple believes to be fraudulent.
Under normal circumstances, a DS Lockout only lasts for 8 hours, after which the lock is lifted and access to the account by inputting the correct password is re-enabled.
This is where the catch for anybody who set up two-step verification is.
According to one of Apple's security representatives, IF you have two-step verification enabled upon being inflicted with a DS Lockout, the 8-hour lockout period is extended indefinitely as an additional security measure (a feature, I suppose). Therefore, the only way to regain access to the account is by resetting the password, as waiting for the lockout to expire is no longer an option. And of course, resetting your password, as stated by Apple, is one of the situations in which you need your Recovery Key. EVEN IF YOU KNOW WHAT THE ACCOUNT'S CURRENT PASSWORD IS, the lockout prevents you from being able to input it as a means of authentication. You MUST reset your password in order to regain access, and you MUST input your recovery key in order to reset your password.
So, that seems to be the gist of it. It does make sense, but here's my problem:
Upon setting up two-step verification, Apple does warn you of many things, but they do not make any mention of this specific scenario. Indeed, it is very much my fault for loosing my verification key, but the thing is, I’m human, I make mistakes, and I know that I will continue to do so. One of the reasons I chose to take the risk of setting up two-step verification is because Apple explicitly stated that as long as I had access to two of the three required "keys" -- my Recovery Key, my password, and at least one of my trusted Apple devices -- I would always be able to gain access to my account. In other words, as long as I didn’t screw up so bad as to loose access to two of my keys, I’d be okay. Obviously, there is a huge exception to this case that, again, is not mentioned anywhere, hence all the confusion. Had I know that it was possible that it could come down to me needing a single, specific key to regain access to my account, I probably would have opted out of two-step verification, recognizing that as a busy college student who's constantly reorganizing and dealing with tons of forms, worksheets, and other various documents, it's not as easy to hold on to a slip of paper as it might be for others. I'm hoping that at some point, Apple adds a big, red warning to the setup process which reads something like:
"In the event that your Apple ID is locked due to a detected security risk, your Recovery key will be necessary to regaining access to your account; knowing your password and/or having access to any of your trusted devices will no longer be enough."
I really do appreciate how seriously Apple takes its security, but I think that there is still room for improvement. This should start with more clearly and fully stating the conditions of its security measures, as well as having its customer support be more educated on these conditions (they themselves stated that they had never been trained on issues revolving around two-step verification). Protecting someone's private information is important, but so too is making every possible effort to ensure that customers can't easily loose access to all the content and services that they have spent much time and money building up and using.
As stated above, I'm still trying to get a hold of the Apple representative who initially assisted me, so if I have any additional updates, I'll be sure to reply to this thread. I hope that anyone who is going through the same issue, or is simply curious, finds this information to be useful.

Two step verification in Canada SMS does not work with Telus

Just saw the announcement that Two step verification for your Apple account is now available to Canada.
http://www.macnn.com/articles/13/05/10/option.will.appear.automatically.in.accou nt.details/
Tried to sign up, unfortunately after many attempts and testing with a few different phones it appears that Apples SMS server is not connected with Telus mobility as the messages never come through to any of my phones on the Telus network.
So maybe the announcement is a little premature.

False start.
The option to sign up for two step verification has now been removed again.
I guess they have to get the SMS feature working first.
Here is a request. Apple can you implement the industry standard time based authentication protocol:
http://en.wikipedia.org/wiki/Time-based_One-time_Password_Algorithm
http://tools.ietf.org/html/rfc6238
Same one is being used by:
Google
Dropbox
Lastpass
Microsoft
Amazon AWS
Then you can use one of the many apps available for smartphones and support users who want something secure but that does not require SMS or an apple hardware device to login to their apple id.

Two Step Verification not working in Safari 8.0

I'm using a 13-inch Macbook Pro Retina Late 2013 2.6 GHz i5 16GB RAM. Yosemite 10.10 - Safari 8.0
I tried to turn on Two-Step Verification for my Apple ID using the new Safari with Yosemite, and everything worked fine until I was required to enter my Recovery ID that had been printed out (Step 3 of 4). Every time I clicked 'Confirm', it would download a 'confirm' file to my Downloads Folder. My only option was to use the 'Go Back' button to cancel.
However, if I used the Chrome browser, the Verification process worked without issue.
Nate

Hi Nate...
Might be Safari cookies, cache, or extensions.
From your Safari menu bar click Safari > Preferences then select the Privacy tab.
Click: Remove All Website Data
No open a Finder window. From the Finder menu bar click Go > Go to Folder
Type or copy paste the following
~/Library/Caches/com.apple.Safari/Cache.db
Click Go then move the Cache.db file to the Trash.
Quit and relaunch Safari to test.
If that didn't help, try troubleshooting extensions.
From the Safari menu bar click Safari > Preferences then select the Extensions tab. Turn that OFF, quit and relaunch Safari to test.
If that helped, turn one extension on then quit and relaunch Safari to test until you find the incompatible extension then click uninstall.

Two-step verification isn't found!

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