Two users competing for one AppleID

I'm pretty new to all things Apple, and I only use my MacBook Air when I'm travelling. I recently decided to finally set it up and update all my details so that I can purchase apps etc.
I was surprised to find that all emails form apple.id were in French. I couldn't log in, my password was changed, but the account still used my email address as username, and I was able to change the password.
I have now discovered that someone else is using the same AppleID, it appears that their username and my email address were similar enough that Apple merged the accounts, so I now have their username, but I still of course (hopefully) am the only one to have access to my email account, which also serves as the username, or so I thought.
Owning the username/email address is not enough however, because the other person has now set up security questions using a recovery address that is not mine. Who will own it in the end...? I tried to get in touch with Apple support, but they do not have any  support available in any of the countries I frequent, too 3rd world it seems.
Can anyone help me in this. I'm very glad I didn't enter any billing or credit card info. If the fact that my email address is a close match to some random person's username can grant them to access my account and change security settings, then I'm more than a bit worried about the security of my account.

soo your account and his account became one?
because then you need to make a new account. plus i think that he can see all you things like documents that you have on icloud.

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