Two-week old MacBook Air is dead
I bought the completely maxed out 11-inch MacBook Air for my wife on Monday, Aug. 8. This came a few days after the hard drive in my Rev A MacBook Air died for the third time and needed to be replaced and after the hard drive in her 2.16 GHz Core 2 Duo MacBook Pro failed that morning.
She's loved the machine until tonight. She has it hooked up to the Apple 30-inch monitor. At about 7 p.m., we wanted to test AirDrop. She wasn't seeing my iMac and I wasn't seeing her Air from where they are, at opposite ends of the house. So she unhooked her Air and brought it to me. We saw each other and I sent her a picture via AirDrop.
I then took the computer back and put it into its place. I walked away and it was working fine. A half-hour later, she came back and said to me, "What did you do to my computer? It's not working." And sure enough, it was dead. Completely dead.
When I unhooked it, I noticed that the battery was fully charged. And when it was dead, I could see the green MagSafe Lite glowing. I hooked it to a different MagSafe in a different outlet and nothing.
I tried to start holding Option, as well as Command-R, but got no response.
It's very disconcerting. Anyone have any thoughts?
KevinIole wrote:
... what he did was to remove the hard drive from the Air I had purchased, and put it into a new Air, same make, model, etc.
A local Apple Store did the same for me when I had a faulty logic board on my MBP a few years ago. I was not able to perform a backup, as the unit would only work for 15 minutes or so into each backup attempt before it would shutdown. The good guys there swapped my hard drive into a new unit, and life was good.
I have been a loyal Apple customer, ever since (bought 3 more Macs after that).
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the system report in my 3 weeks old macbook air says that there is no battery installed but my macbook has a built in battery
Try a SMC reset:
http://support.apple.com/en-us/HT3964
If no success, reinstall the OSX.
If still no success, contact Apple support. A new MBA has 90 days of free Apple support.
Ciao. -
Why does my pc say that there is no drivers for my new Ipad Air. I did a backup this night from the two week old Ipad Air that I smashed the front?
Drivers are iOS specific....meaning if your old one had iOS 7.0.6 and your new one 7.1 then it needs different drivers.
Is your iTunes up do date? if not, then updating it may help.
You can also try using a different usb cord and port to see if that triggers the driver download.
or, if that doesn't work, try going into your control panel, add/remove programs. Look for 'apple mobile device service' and uninstall that. THen plug your iPad in and it should reinstall.
If that doesn't work, go back into the control panel but uninstall iTunes, and apple mobile device service and apple application support, then redownload and reinstall iTunes and see if that gets your drivers fixed.
Another way to do that is go right click on 'my computer' 'properties' and go to 'device manager'
plug your iPad in and do you see it show up in the list? YOu may need to click some of those little plus signs to open up the lists. If you see your iPad, right click on the name and you should see an option to update the driver. -
Week and a half old iPad Air crashes with light usage of youtube, netflix and safari pages with video links to youtube and vine. The consistency of problems with videos has led me to determine that it must be bugs with iPad Air. Anyone else having this problem?
Details: iPad Air 16gb wifi, have only used about 25% of space and always close all apps before opening another. I also have only had a max of two tabs open on safari of basic internet surfing (i.e. A google search page, or imdb for example). These crashes are annoying as sh......em74 wrote:
These crashes are annoying as sh......
I can well imagine that they are.
I would backup, restore to factory settings, restore from the backup and then try again. If that fails, restore again but do not use the backup - restore as new. If the iPad functions OK as new, then slowly rebuild the iPad adding your apps, music etc, methodically to see if you can pin down what might be causing the problem.
if all of that fails, it's time to schedule an appointment at an Apple a Store (must be done online) and have them take a look, or of it is lees than two weeks old, just return it for a refund and buy another one. -
Week Old MacBook Air - Random Kernel Panics - NEED HELP!
Specs : MacBook Air 11" - i7 - 8GB RAM - 256 SSD
I have had this laptop for a little over a week now and continuously keep having KPs, what seem to be random and not tied to any specific program, just seems to happen while I am download a file from the internet. Frustrating because I can not even download the update form 10.8.0 -> 10.8.2!!!
I have done the following:
-Reset PRAM
-Reset SMC
-Restored from SCRATCH
-Disconnected all peripherals
-Tested RAM with memtest (OK)
-Tested HDD with DiskUtility (OK)
I would just bring it back to an Apple store, but I live in the Dominican Republic and picked it up while I was passing through Miami.
Below is the log form the most recent KP.
Please help!
Interval Since Last Panic Report: 1811 sec
Panics Since Last Report: 4
Anonymous UUID: 900ACA5A-D722-406E-BB0E-91DFDB462AC7
Thu Jan 24 19:50:46 2013
panic(cpu 0 caller 0xffffff800b0b7b95): Kernel trap at 0xffffff7f8be30af3, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0x0000000000000001, CR3: 0x000000000d251000, CR4: 0x00000000001606e0
RAX: 0x000000000000004a, RBX: 0xffffff80f479e094, RCX: 0x0000000000000000, RDX: 0x0000000000000006
RSP: 0xffffff80f2f7bbb0, RBP: 0xffffff80f2f7bbe0, RSI: 0xffffff80f47fb900, RDI: 0xffffff80f47d6d00
R8: 0xffffff80f479e0aa, R9: 0x0000000000000001, R10: 0x00000000ffffffff, R11: 0x00000000ffffff80
R12: 0xffffff80f479e09c, R13: 0xffffff80f47f0008, R14: 0xffffff80f47fb900, R15: 0xffffff801ced0b00
RFL: 0x0000000000010217, RIP: 0xffffff7f8be30af3, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x0000000000000001, Error code: 0x0000000000000002, Fault CPU: 0x0
Backtrace (CPU 0), Frame : Return Address
0xffffff80f2f7b850 : 0xffffff800b01d5f6
0xffffff80f2f7b8c0 : 0xffffff800b0b7b95
0xffffff80f2f7ba90 : 0xffffff800b0ce4ad
0xffffff80f2f7bab0 : 0xffffff7f8be30af3
0xffffff80f2f7bbe0 : 0xffffff7f8be30921
0xffffff80f2f7bc50 : 0xffffff7f8be2e288
0xffffff80f2f7bcc0 : 0xffffff7f8bdff261
0xffffff80f2f7bd20 : 0xffffff7f8bdff42b
0xffffff80f2f7bdc0 : 0xffffff7f8bdff551
0xffffff80f2f7bdf0 : 0xffffff7f8b79bb36
0xffffff80f2f7be30 : 0xffffff7f8b79730e
0xffffff80f2f7be60 : 0xffffff800b447b6a
0xffffff80f2f7bec0 : 0xffffff7f8b797375
0xffffff80f2f7bf10 : 0xffffff7f8b79b9f1
0xffffff80f2f7bf40 : 0xffffff800b13d502
0xffffff80f2f7bfb0 : 0xffffff800b0b2677
Kernel Extensions in backtrace:
com.apple.iokit.IONetworkingFamily(3.0)[4DB5B398-8957-33F6-9EC1-0D45D80769DD]@0 xffffff7f8b78f000->0xffffff7f8b7b9fff
com.apple.driver.AirPort.Brcm4331(600.15.20)[C4684DBB-8E98-3DD8-A0E7-25D95E373A 94]@0xffffff7f8bdf1000->0xffffff7f8bfe2fff
dependency: com.apple.iokit.IOPCIFamily(2.7)[8C9E06A4-13D0-33F5-A377-9E36F0ECC229]@0xffffff 7f8b64d000
dependency: com.apple.iokit.IO80211Family(500.15)[3CA3EBF7-D5C1-3819-9346-BE648FC7644E]@0xf fffff7f8bd85000
dependency: com.apple.iokit.IONetworkingFamily(3.0)[4DB5B398-8957-33F6-9EC1-0D45D80769DD]@0 xffffff7f8b78f000
BSD process name corresponding to current thread: kernel_task
Mac OS version:
12A269
Kernel version:
Darwin Kernel Version 12.0.0: Sun Jun 24 23:00:16 PDT 2012; root:xnu-2050.7.9~1/RELEASE_X86_64
Kernel UUID: 8D5F8EF3-9D12-384B-8070-EF2A49C45D24
Kernel slide: 0x000000000ae00000
Kernel text base: 0xffffff800b000000
System model name: MacBookAir5,1 (Mac-66F35F19FE2A0D05)
System uptime in nanoseconds: 4847435459396
last loaded kext at 114573551061: com.apple.filesystems.smbfs 1.8 (addr 0xffffff7f8cb74000, size 229376)
last unloaded kext at 66114717721: com.apple.driver.AppleFileSystemDriver 3.0.1 (addr 0xffffff7f8ca8d000, size 8192)
loaded kexts:
com.apple.filesystems.smbfs 1.8
com.apple.driver.AudioAUUC 1.60
com.apple.iokit.IOBluetoothSerialManager 4.0.9f8
com.apple.filesystems.autofs 3.0
com.apple.driver.X86PlatformShim 1.0.0
com.apple.driver.AGPM 100.12.69
com.apple.driver.ApplePlatformEnabler 2.0.5d4
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.driver.AppleHDA 2.3.0f2
com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport 4.0.9f8
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.driver.AppleUpstreamUserClient 3.5.10
com.apple.driver.AppleMikeyDriver 2.3.0f2
com.apple.driver.AppleSMCLMU 2.0.2d0
com.apple.driver.AppleLPC 1.6.0
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.ApplePolicyControl 3.2.6
com.apple.driver.AppleBacklight 170.2.3
com.apple.driver.AppleMCCSControl 1.0.33
com.apple.driver.AppleIntelHD4000Graphics 8.0.0
com.apple.driver.AppleIntelFramebufferCapri 8.0.0
com.apple.driver.AppleUSBTCButtons 235.4
com.apple.driver.AppleUSBTCKeyboard 235.4
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 34
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.2.0
com.apple.driver.AppleUSBHub 5.1.6
com.apple.driver.AirPort.Brcm4331 600.15.20
com.apple.driver.AppleAHCIPort 2.4.0
com.apple.driver.AppleUSBXHCI 1.1.0
com.apple.driver.AppleUSBEHCI 5.1.5
com.apple.driver.AppleEFINVRAM 1.6.1
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleHPET 1.7
com.apple.driver.AppleACPIButtons 1.6
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.6
com.apple.driver.AppleAPIC 1.6
com.apple.driver.AppleIntelCPUPowerManagementClient 196.0.0
com.apple.nke.applicationfirewall 4.0.39
com.apple.security.quarantine 2
com.apple.driver.AppleIntelCPUPowerManagement 196.0.0
com.apple.iokit.IOSerialFamily 10.0.6
com.apple.kext.triggers 1.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.1
com.apple.driver.DspFuncLib 2.3.0f2
com.apple.iokit.IOAudioFamily 1.8.9fc9
com.apple.kext.OSvKernDSPLib 1.6
com.apple.iokit.AppleBluetoothHCIControllerUSBTransport 4.0.9f8
com.apple.driver.AppleHDAController 2.3.0f2
com.apple.iokit.IOHDAFamily 2.3.0f2
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.AppleSMBusPCI 1.0.10d0
com.apple.driver.IOPlatformPluginFamily 5.2.0d16
com.apple.iokit.IOSurface 86.0.2
com.apple.iokit.IOBluetoothFamily 4.0.9f8
com.apple.driver.AppleSMC 3.1.3d11
com.apple.driver.AppleGraphicsControl 3.2.6
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.driver.AppleSMBusController 1.0.10d0
com.apple.iokit.IONDRVSupport 2.3.4
com.apple.iokit.IOGraphicsFamily 2.3.4
com.apple.driver.AppleThunderboltDPInAdapter 1.8.5
com.apple.driver.AppleThunderboltDPAdapterFamily 1.8.5
com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.5
com.apple.driver.AppleUSBMultitouch 235.7
com.apple.iokit.IOUSBHIDDriver 5.0.0
com.apple.driver.AppleUSBMergeNub 5.1.5
com.apple.driver.AppleUSBComposite 5.0.0
com.apple.driver.AppleThunderboltNHI 1.6.0
com.apple.iokit.IOThunderboltFamily 2.0.3
com.apple.iokit.IOUSBUserClient 5.0.0
com.apple.iokit.IO80211Family 500.15
com.apple.iokit.IONetworkingFamily 3.0
com.apple.iokit.IOAHCIFamily 2.2.0
com.apple.iokit.IOUSBFamily 5.1.6
com.apple.driver.AppleEFIRuntime 1.6.1
com.apple.iokit.IOHIDFamily 1.8.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 220
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.DiskImages 344
com.apple.iokit.IOStorageFamily 1.8
com.apple.driver.AppleKeyStore 28.18
com.apple.driver.AppleACPIPlatform 1.6
com.apple.iokit.IOPCIFamily 2.7
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
Model: MacBookAir5,1, BootROM MBA51.00EF.B02, 2 processors, Intel Core i7, 2 GHz, 8 GB, SMC 2.4f17
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 512 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434353153364D465238412D50422020
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434353153364D465238412D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xE9), Broadcom BCM43xx 1.0 (5.106.98.81.20)
Bluetooth: Version 4.0.9f8 10405, 2 service, 18 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SM256E, 251 GB
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1d100000 / 2
USB Device: hub_device, 0x0424 (SMSC), 0x2512, 0x1d180000 / 3
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0249, 0x1d182000 / 5
USB Device: BRCM20702 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x1d181000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821f, 0x1d181300 / 7
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1a100000 / 2
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8510, 0x1a110000 / 3jfontestad wrote:
After doing an extensive Hardware Test, I believe that I found the culprit. Looks like my "brand new" Macbook Air came with a faulty hdd. Seems to me as if Apple is starting to cut corners and be the Apple of old... Using their image to demand premium price and maximize profit while progressively using cheaper and cheaper parts within their products.
1. You clearly have no understanding of statistics and failure rate. Even a company with the most efficient and best products will have a certain rate of failure (even some products arriving dead on arrival), regardless of how much they do or do not spend on components and quality control.
2. Apple doesn't manfacture the hard drives.
3. How do you know how much they spend on parts? -
My MacBook Air is barely a month and it suddenly shuts down way slower than it used to. It used to take just 3 seconds. I do not have much installed, except for an HP Printer and the MS Office suite. It shut down just as fast even after I installed them.. I noticed it shut down at least about 10 seconds sometime after I updated the software yesterday to Mac OS X version 10.7.1. Is this nornal? I would prefer the snappier shut down process.:-(
My MacBook Air is barely a month and it suddenly shuts down way slower than it used to. It used to take just 3 seconds. I do not have much installed, except for an HP Printer and the MS Office suite. It shut down just as fast even after I installed them.. I noticed it shut down at least about 10 seconds sometime after I updated the software yesterday to Mac OS X version 10.7.1. Is this nornal? I would prefer the snappier shut down process.:-(
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I have no sound from my 6 week old Macbook Air any help??
Need some help, my Macbook Air does not have sound, have tried switch everything off and on. Tried head phones nothing, disabled energy saver etc. Not impressed with this Mac had a sony for 6 year and no a bit of bother. Stuck on a platform in the persian Gulf so no communication with family at home on facetime Thanks a lot APPLE!!!!!!
did you put your Air to sleep with headphones attached, or closed the monitor with phones attached?
Do not sleep your Air (close the monitor with headphones attached) with headphones attached, this is known to affect some Air under Mavericks.
* this occurrence is being looked into.
Much testing on my own and others as well show that, in some instances, this occurs in Mavericks.
If you choose you may contact Apple for an appt and diagnostics.
However as said, refrain from having phones attached when you close the monitor to prevent this until it is resolved
SMC reset and re verify
SMC reset
Shut down the computer.
Plug in the MagSafe power adapter to a power source, connecting it to the Mac if its not already connected.
On the built-in keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time.
Release all the keys and the power button at the same time.
Press the power button to turn on the computer.
Note: The LED on the MagSafe power adapter may change states or temporarily turn off when you reset the SMC. -
Week old Macbook Air 2014 won't recognize SD card? At all?
I just bought my first apple computer, and I'm still adjusting to this whole mac thing, but my mac air won't recognize my fully functioning SD card? My PC could read it however.
Is there a program am I supposed to download or something? I made sure the SD card is unlocked and someone even told me to blow in the slot and I did and had someone laugh at me...
I don't know if this is useful info but it's a SanDisk SDHC 32gb card. I'm travelling in like a week and seriously need to empty out my SD card on my laptop. Thank you.Then I would try a different brand of card. If you still have a problem, then I would make a Genius Appointment and take it in for service. Or switch to USB flash drives.
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I am giving my old MacBook Air to my granddaughter. What is the most efficient way to erase the data?
You have two options.....
One is to do a clean reinstall of your OS - if you still have the USB installer that came with your Macbook Air...
The second option is to create a new user (your granddaugher's name).....Deauthorize your Macbook Air from your Itunes and Appstore.....
Restart your Macbook after you've created your granddaughter's user name, login under your granddaughter's username and delete your username.
Search your Macbook for your old files and delete them.....
Good luck... -
How much is the old macbook air 11 in apple store
how much is the old macbook air 11 in apple store
They aren't sold in Apple Stores. Only the new models. Go to the online Apple Store and check refurbished items for Macs from one to two years older. Otherwise, look on eBay.
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Handoff does not work on a 2 1/2 year old MacBook Air
As I do a lots of fieldwork I was looking forward to using the new handoff feature in Yosemite which would allow me to transfer my work from my iPad to my 2 1/2 year old MacBook Air. I have now discovered that my laptop is too old for this feature. Why? This smacks of built-in obsolescence.
This is a user-to-user support forum, so we can't usually explain the "why" of many Apple decisions, although you may get some educated guesses from someone here. You can provide feedback to Apples at https://www.apple.com/feedback/ if you like.
May not help, but my MacBook Air is a mid-2012 model that is supposed to support Handoff but I've yet to get it to work in spite of meticulously following all of the instructions.
Also may not help, but I don't really care if I don't get it to work as all it would seem to do is very slightly reduce the number of steps to open a document on the other device. Without Handoff I can start a document in Pages on my MacBook Air, save to iCloud then go to my iPhone and open Pages and resume editing there. You may already be aware of that -- and you may have more need or use of Handoff than I do -- but thought I would point that out just in case you were thinking Handoff provided more capabilities than it does. -
I have a one year old Macbook Air 13. I have a brand new 22" external monitor. In turning the Macbook and monitor on, the monitor displays very well, but within a few minutes it begins this incessant blinking (temporary black out of the screen that lasts anywhere from 1-5 seconds). This has been going on for a long time (it also happended with my older monitor which apparantly I threw out when I should have kept it thinking it was the problem). From reading various blogs in the Apple support community, this appears to be a widespread problem, but I don't find a solution, only a lot of speculation. I'm very surprised the Apple folks haven't figured this out. As a new Apple user, heretofor, I have been very impressed with the support and effort to get fixes out to users. This, however, has me frustrated to the point of junking my Mac and going back to a PC. I love the Macbook Air and most of the functionality, but I cannot function without an external monitor. Anybody have any ideas, please help. Frustrated, Jim
Your dsplay is getting extended onto the external monitor. Chcnage the setting to duplicate it or only display on the external monitor and you should be fine,
Let me know if this worked for you. -
How do I transfer files from my old macbook air with a broken screen to my new macbook air?
I've got a broken screen on my old macbook air and I can't see ANYTHING AT ALL on it.
Is there a way so I can connect both computers and copy the files from the old broken one to the new one?
I've tried to connect on my tv but I couldn't seen anything at all...Use Target Disk Mode:
https://support.apple.com/kb/ht1661
Ciao. -
What do I need to transfer data from my old MacBook Air to a new MacBook Air
what do I need to transfer files and programs from my old MacBook Air using OSX Lion 10.7.5 to a new MacBook Air?
An external USB drive on which you can install a clone of your old computer's drive. You csn then connect it to your new computer and use Migration Assistant to migrate your data to the new computer. Or you can manually select which of your files you want and copy them to the new computer.
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I have a charge on my CC that does not track to any purchases nor do I have an email receipt. Can anyone tell me where/how I can get this deleted (charge is from 04/08 so nearly two weeks old)? Thanks!
Apple could not tell you who else might be using your credit card, so there's no point in trying to contact them. All they could discuss with you is your own iTunes Store account, and if there's nothing in your purchase history, the charges almost certainly aren't coming from there. Again, you should take this up with your bank/credit card company and report these charges as fraudulent. They probably will cancel your card and issue you a new one.
Regards.
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