Two Windows 7 accounts on one pc, one firefox works fine, the other fixefox not responding.

We have 2 WIndows 7 accounts on one pc. On the account my wife uses, she is always having problems with firefox that I never have.
Recently it was shrinking fonts in emails.
Now, she gets Firefox not responding on start up. Can't reset settings because I can't get control of the menu in firefox while it is spinning.
What to do, eh?

It may also be a local problem with some other programs on her account. I would run both an antivirus (Windows Security Essentials, Kaspersky, etc) and an anti-malware (Malwarebytes) to discount those possibilities, then use a Task Manager window (ctr-alt-del or right click the taskbar) to monitor resource usage.
It's also possible she accidentally installed a lot of taskbars which are draining resources and modifying behavior. Once you get into the browser using Guig2's method (above), look at your addons and plugins, use a search engine to figure out what they do, and disable what you're not using. You may need to use Add/Remove programs as well.

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