Two years of intermittent broadband faults
After two years of intermitent faults countless calls to Bt, 3 engineer visits , all engineers agree i have intermittent fault. Today the engineer visited and said he thought he may have found a problem and said it would be all good, LOL NOW I HAVE NO PHONE LINE .
TWENTY YEARS PLUS customer with Bt but will never recomend them again until i have somthing to recomend .
OK, so this is a community forum, where we can all vent and propose our own suggestions to other BT customers with similar problems.
Its quite funny how we are all technical support these days, often knowing a good deal more than the customer care people we are dealing with, but lacking any access to get the problems resolved. Customer Care seems to be a barrier to that access, rather than the gateway.
Anyway, my point is that when I had a plain 1Mbps Broadband Service, it was better than now. Pages loaded a little slower, but it was RELIABLE. Then WiFi got all complicated, and I struggle to get a strong signal just metres from my hub. Simply walk to another room or round the corner and you lose 75% of the signal - it really seems to be line of sight these days.
Now I have 5Mbps to the Hub - luxury, except that the uplink back to the exchange is slower than a dial-up modem at <100kbs. I am lucky if I re-boot the hub to get 400kbps uplink, but then it drops every HOUR.
This lack of reliability is worse than the slower link.
I am awaiting an engineer to 'check my external wiring' which has not changed in 10 years. This was after having the riot act read to me about being charged if they can somehow make it my fault instead.
I had been having problems with the Hub2 being very poor and unable to handle Port Forwarding or DHCP tables, and it took 2 years to get a replacement Hub (v4). Definitely quicker interface and smarter hub, but the link has been bouncing about all over the place for weeks now.
On the plus side, the call to 150 on the phone got me to a real Customer Care person within a few minutes, and they stayed on the call and they escalated it. First time for 5 years I think. The uplink was SOO bad the online chat stood no chance.
Lets see what happens.
Similar Messages
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Re: Two years of intermittent broadband faults
I have had a year with a shocking broadband service. I think I must have spent over 30 hours on hold to BT call centres. I have also had an engineer that didn't turn up. BT didn't have the good manners to call and tell me this, I had to call them to be told they didn't have enough engineers working that day and it was them who suggested the date and time.
Two subsequent engineers have said the problem is underground. Someome came out and had a look then went away, I was then imformed that they had dug up my street and sorted the fault. I don't know how this was done, nobody dug up our street. Today my wife got a call from an Indian call centre, the chap said the fault was sorted as the road had be dug up.She told the chap that wasn't the case, so he called her a liar. One department also told our dedicated fault handler that this had aslo been done.
This a shocking service and a shocking way to treat customers BT, but over the year I have come to expect this.scott1965 wrote:
This a shocking service and a shocking way to treat customers BT, but over the year I have come to expect this.
Hear hear, Scott! You're well within your rights to feel aggrieved; I would be spitting my teeth out, if I had any left.
It's BT's lack of investment that's the killer; we all feel your pain on that score.
You see, mate, BT should have sorted out your dickie line and thousands of others long ago. But instead it's been blowing our revenues on bleeding soccer broadcast rights and that old nonsense!
Up there in London, those BT bigwigs trying to be clever; trying to slide one into the net, past SkyTV and that old Murdoch fella; trying to beat them at their own bleeding game! As you and I well know, that just can't be done. And it's the likes of you and me who sadly pay the price with this third-world internet.
That's why the City is pleading for BT to be broken up. It pains me to say it, but we need to prise the Openreach infrastructure unit from the old bird's clutches. She had a go at running the network but it just hasn't worked. Mark my words, Scott, it's going to take some beefy legislation to put things straight. The BT Group won't come quietly. But it must cough-up, and hand back the cash-cow (Openreach). Settle for no less. Let's get Britain back on the information superhighway once again, Scott.
This from the Financial Times:
Bryce Elder, ft.com wrote:
A break-up call put BT Group in focus on Wednesday.
The regulator Ofcom should force BT to split its Openreach network arm from retail operations, argued Redburn. The group’s current UK monopoly has created a dysfunctional market of falling investment and poor broadband speeds, where BT spends more on football rights than it does on infrastructure, said analyst Nick Delfas.
Sports rights bidding has been funded by Openreach, which generates £1.5bn of operating free cash flow and gets about £400m of public money each year, Redburn said. At the same time, BT’s capital expenditure has fallen every year since 2008 and customer line rental has been rising at 10 per cent annually, the broker said.
“Bundling sports content with broadband is a cheaper way for BT to retain customers than investing in the network and it can use the Openreach cash flow as a buffer for any losses,” Mr Delfas said. He argues that breaking up BT would help to create a simpler market that would spur competition. -
So I am currently waiting on an engineer visit as my broadband has been faulting on and off for over a month. First it slows right down, then it won't load wirelessly, then the hub cuts out completely and starts to flash amber then goes solid amber, then cuts out completely again and then does this consistently for at least 45 minutes to an hour. After several long conversations and lots of whinging I have got a visit next Friday. I was told earlier that this is a Sky engineer not an Openreach engineer which limits what they can do apparently? I was told its possibly a faulty router (Hub) but when it did this last year it was a fault at the exchange. has anyone else had this problem and have any helpful advice about what it could be? I'm so frustrated!!!!!
I had the same but mine had been going on for about a year, finally after getting a line engineer out and him replacing master socket and re-doing the connections and swapping a jumper cable at the cabinet it was ok for a day. After calling Sky again and moaning they sent out a broadband engineer out and just as he came the line dropped connection again so after his test and it showed errors on his stuff he went and found a more stable and better pair to connect to. This worked for the whole of last week perfect, not once did the SNR/ATT figues change so was waiting the DLM software to run after a voice message saying they were going to reprofile but no 2am disconnects yet. Yesterday afternoon though it decided to keep dropping connection again and the upload snr figure had almost doubled again like it had been before engineer visits, it dropped connection a few time yesterday and has done so again today but none have been around the time DLM kicks in. So I don't know if the fault is back or if it is due to the heavy rain on Friday or there is work going on due to the ipv6 upgrade stuff I saw in the forums. Either way I shall give it a few days see if it continues dropping and I will call again if it does. The enginner did say the cab is almost full capacity and could be picking up noise from other lines and fibre might be better for me but I am not sure if it is worth the gamble, I know you can get it free for a yr right now but I don't want the monthly cap I want unlimited like what I am on now
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Broadband Fault in Barbican/Moorgate area - Centra...
Hi,
Anyone else been experiencing a fault in central london (Barbican area) all afternoon ? First occurred at around 13:30 and I've been down all day.
My BT home hub Event Log keeps logging XDSL linestate up, XDSL linestate down every few minutes. A ping to an external site has been returning destination host unreachable since the outage started.
Working throught the BT home hub Help&Advice click through troubleshooter eventually prompts me to call 0800 169 0199 where I get a recorded message, last updated at 1500, stating there is an outage.
Four hours seems unusually long for a telco outage.
I'm only able to work and contact this forum by using my vodafone mobile internet dongle which I luckly keep in a draw for such circumstances.no service issues for two years Think you can let them off what is obviously turning out to be more of a problem than first thought
If i've given you a helpful answer please rate me by clicking the rating star to the left
BT Total Broadband Option 4 - London - Pimlico Exchange -
I have been using CS6 for two years without incident. Suddenly the Media Encoder stops working, showing APPCRASH and displaying error message about WatchFolder.dll - I tried uninstalling and re-installing to no avail - can anyone help?
Hi Mylenium,
Thanks for your response.
Here is the error information showing up:
Problem signature:
Problem Event Name: APPCRASH
Application Name: Adobe Media Encoder.exe
Application Version: 6.0.0.382
Application Timestamp: 4f62fcf1
Fault Module Name: WatchFolder.dll
Fault Module Version: 6.0.0.382
Fault Module Timestamp: 4f62f37f
Exception Code: c0000005
Exception Offset: 0000000000007899
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 4105
Additional Information 1: 9a62
Additional Information 2: 9a620826d8ae4a2fa8b984b39290a503
Additional Information 3: 1fb3
Additional Information 4: 1fb304eee594288faeefbf1271b70d37
I am using a PC Windows 7 -
Intermittent Broadband Failure
I have BT Home Hub 2, worked fine for the last couple of years. Recently started to get intermittent Broadband failure, sometimes twice a day, sometimes twice a week.
When it fails the 'phone light' flashes orange, the rest of the lights are steady blue. At this time the BB phone is dead, the main phone line is OK. After some minutes it comes back OK, reset also seems to fix it.
Anyone any ideas?
ThanksAre you sure it's the phone light that goes orange ?
I'm in the same boat. HH2 was ok(ish) for a while then started to drop out, just for a couple of seconds at a time. On mine, the BraodBand light goes Orange.
I've had new cable and new main connection box (with built in filter), but to no avail.
If yours is like mine, BT will have a log of the outages. The engineer that visited me called the appropriate office when he was here. I like that idea, as you sometimes get the impression that BT / Engineers etc don't always believe what you say.
Mine still does it, in fact it dropped out for 3 hours the other day, but I think that was a separate issue.
You will see lots of other people on these pages with the same problem. I don't know what causes it,,,,,, and apparently, neither do BT,,,, or it would be fixed.
Good Luck -
My events on the iPad iCal app aren't shown in the year view if they are more than two years in the future even though I can see them on the month, week and day view. Any suggestions on how to fix it? I've tried it all. I called the apple support and they checked on their iPads. They all did the same and they couldn't help me. They suggested trying this way. I'd like to be able to plan a few years ahead and the year view would make thing so easy!
Is this a bug?Go to the Home screen and double click the Home button. That will reveal the row of recently used apps at the bottom of the screen. Tap and hold on the app in question until it wiggles and displays a minus sign. Tap the minus sign to actually quit the app. Then tap anywhere on the screen above that bottom row to return the screen to normal. Then restart the app and see if it works normally.
Then reboot your iPad. Press and hold the Home and Sleep buttons simultaneously ignoring the red slider until the Apple logo appears. Let go of the buttons and let the iPad restart. See if that fixes your problem. -
I recently connected my new ipad to my itunes, but now itunes will not recognise my ipod classic, and 50gig of music has gone. ipad connects ok but no longer ipod which has been there for two years! help!!!
What happens when the iPod is plugged in? anything? any errors?
Why is 50GB of music gone? All music should exist on the computer. Only a fool would rely on a single device which could easily be lost or stolen to store their content on. -
I have lost my MAC entire library all of the music,book, and podcasts, this not good consider I don't know to get all two year worth products. Selma
< Edited by Host >You can get your music, apps and ibooks back. Follow these instructions:
Downloading past purchases from the App Store, iBookstore, and iTunes Store, http://support.apple.com/kb/HT2519 -
I ordered my Macbook Air with Aperture two years ago. I now have an iMac - can I use that with Aperture in any way? I appreciate that it is a different computer but I am now the end user of both devices and I was just wondering if it was possible.
Thanks,
SeanThe answer would be in your software license agreement for Aperture. However if you cannot locate it you can ask in the Aperture forum, the link for that is:
https://discussions.apple.com/community/professional_applications/aperture
However I believe you can have Aperture installed on two machines however only one may be using it at a time.
On the new iMac launch the Mac App Store - Purchased - look for Aperture and download to your new machine. -
Help!
i had a problem with my macbook pro: on tuesday 16th (agoust, 2011) I went to a friend's house and show her some document i had in my computer, then i turned off my mac and it asked me: "there are some actualizations available, do you want to update before turn off?" i clicked on yes, waited for update and then the macbook turned off. When I got back home, I tried to turn it on again.... but nothing: it didn't sound baaaammmmm as allways, it didn't reacted. I tried again, but useless.
The next day i went to one of these "authorized management centers", but they coudn't say anything or do anything about it. First they told me the problem was the battery, then the hard disk, then the video card... but don't. I left my mac there by two weeks, hoping they could help me, but they didn't. So I picked it up and go to other place.
The rare thing is that i have just two years with my mac, and i didn't do anything stupid on it (didn't fall, get wet, microwave, hot, shocked, hit or anything) It just stopped working. Two times it turned on. But if not, it's the same story:
When i pushed the button to turn on, sounds like baaaaaammmm, but then again, and again, and again, and the screen doesn't get blue or anything, it appears a foder with a "?" and then the computer turns off...
Im wondering if this is a problem on this computers, because some of my friends told me things much like that that happened with their macbooks.
What's going on??? why this is happening?? cn you help me?This article may help: A flashing question mark appears when you start your Mac.
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My Apple ID is valid but My icloud account does recognize it. I've had iPod touch for two years
I've had I iPod touch for two years and have find my iPhone on it. I've lost it and now when I try to look for it it says my Apple ID is valid but does not have an icloud account. Like I said I set it all up when I first got it and use it a few times why won't it work now and is there some way to reassociate it with my ID. Is there somewhere my info is stored?
Do you another Apple device that is eligible for an iCloud account and is using that iCloud account?
http://support.apple.com/kb/HT4759
I suspect not and that the iPod has been restored and thus your account removed for the iPod. Then you iCloud account was deleted since you not longer have a device using it. -
How can I retrieve photos when it says my cloud and iTunes backups are empty or not backed up?
When I tried to update my iPhone 5s to iOS 8.1, I was forced to choose to restore or back up. Back up wasn't working so I had no choice but to restore. I lost pictures over the last two years. When I tried my cloud, there was nothing. I would get notifications that my cloud was full, but I thought there would at least be some photos in there. When I tried to restore a back up, it said the last time was two years ago. I thought when you're on wifi, it automatically backs up. I've charged my iPhone into my Macbook a bunch of times, so something should have backed up. Is there any hope for my photos?Sorry no backup - no pictures.
Yes phone will automatically backup to icloud when on wifi and phone is charge, but your phone storage was full so it stop backing up.
Back up and restore your iPhone, iPad, or iPod touch using iCloud or iTunes - Apple Support
iCloud: iCloud storage and backup overview
When your phone was connected to your computer, you should've seen an autoplay which would've allowed you to import your pics to your computer as you would a digital camera Import photos and videos from your iPhone, iPad, or iPod touch to your Mac or Windows PC - Apple Support -
Is there an issue with the hitachi hard drives in the MacBook Pro's ? Got a 15 inch and a 13 inch at the same time and both drives have failed in under two years. I have heard from a few other people with same issue. Other drive I have had have lasted at least 5 or more years.
there is a dylib you can put in the springboard if jailbroken but if not you have to find an apple store
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My itunes is on an old computer. So old that I can't update it and so Haven't used it in two years. How can I move it to my new laptop and make sure this doesn't happen again? Very frustrated that I've spend $$ but can't get my music.
I want so set up itunes on my laptop and make sure that I get all of my old music and any music shared from my sons' itunes accounts. Do I have to set up itunes on my new laptop first and then use the same logins? Really concerned about losing any music, etc.These are two possible approaches that will normally work to move an existing library to a new computer.
Method 1
Backup the library with this User Tip.
Deauthorize the old computer if you no longer want to access protected content on it.
Restore the backup to your new computer using the same tool used to back it up.
Keep your backup up-to-date in future.
Method 2
Connect the two computers to the same network. Share your <User's Music> folder from the old computer and copy the entire iTunes library folder into the <User's Music> folder on the new one. Again, deauthorize the old computer if no longer required.
Both methods should give the new computer a working clone of the library that was on the old one. As far as iTunes is concerned this is still the "home" library for your devices so you shouldn't have any issues with iTunes wanting to erase and reload.
I'd recommend method 1 since it establishes an ongoing backup for your library.
Note if you have failed to move contacts and calendar items across you should create one dummy entry of each in your new profile and iTunes should merge the existing data from the device.
If your media folder has been split out from the main iTunes folder you may need to do some preparatory work to make it easier to move. See make a split library portable.
Should you be in the unfortunate position where you are no longer able to access your original library or a backup then then see Recover your iTunes library from your iPod or iOS device for advice on how to set up your devices with a new library with the maximum preservation of data.
tt2
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