Tx2z Finger print reader Problem

My Finger print Reader does not work. I got the laptop today and I have been trying for last 2 hours to read a single print and It does not read. All the time it's saying unsuccessful reading finger print please try slowly.  No matter how slowly and how many ways you do it, it does not work at all .
Help please?

did you scan many fingers -- i.e., all ten?! and all are not working? sounds like a call to hp is in order especially if you have tried to train it more than once to recognize 
hope they can help you get the problem solved maybe by reloading something somewhere somehow etc
good night

Similar Messages

  • T 420s cooling air coming out is very hot, finger print reader problem

    I am living in ruwais, abudhabi.i bought T 420s in last June from LENOVO  authorized distributor. Model number is 4174-KK4 and the sr no ***.
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    After replacing the fan I noticed that I noticed one of the screws was not fixed, I asked them to fix it, then they fixed it.
    I traveled back to my home 240 KM from the  authorized distributor service  center. when I started the laptop, the fingerprint reader was not working . Then I traveled back 240 KM to the  authorized distributor service  center to fix the issue. They fixed the fingerprint reader problem.
    Then now the SD card reader is not working. I was asked to bring the laptop to the  authorized distributor service centre.
    Can any one experience the same type of problems  with T 420s the cooling air coming out is very hot, finger print reader problem, card reader not working?
    The authorized distributor says for the service they can only cover 50 KM form the  authorized distributor service  center to the customer point, what is the conditions for the On site warranty ?. I am living 240 KM away from the authorized distributor service center from whom I bought the laptop.
    Moderator comment: Serial number(s) removed to protect member from mischief.

    Well clearly after the first incident. You need to check and us it verifying everything is working before leaving the service center or town its in. Go to a coffee shop and spend time using it and test each option is working.
    When the notebook its opened the finger print reader, card reader etc may not be connect properly or connectors not snap fully and disconnect. Mouse ultranav I have heard may also. But clearly you assume too much and you need to spend the time testing its working before leaving.
    These service center are only paid a fixed amount so they won't spend anymore time then they have to and address one problem you brought it in for.
    As for heat out put and over heating. There are many threads on these systems you can find and read about.
    Advice:
    - install Core Temp, this will monitor and display on the task bar you CPU core temp and you can see CPU load & Temperature at a glance if it approaching or staying near the max levels which will kill the CPU and/or motherboard due to cooking it. Its free just be sure to deselect any additional software from installing during the process. I use it on my notebooks. If the system is running high core Temp all the time you need to have it resolved or it will die and most likely out of warranty and/or your data will be lost if you don't have a backup as well. http://www.alcpu.com/CoreTemp/
    - use a laptop cooler. Its a flat pad you sit the laptop on you lap or table with usually two cooling fans that plug into the USB port for power. It will help cool the base of the laptop and other components inside will not be as hot. This will do nothing for the CPU temperature though.
    T520 Model 4239 Intel(R) Core(TM) i7-2860QM CPU @ 2.50GHz
    Intel Sandy Bridge & Nvidia NVS 4200M graphics Intel N 6300 Wi-Fi adapter
    Windows 7 Home Prem - 64bit w/8GB DDR3

  • Finger print reader problem

    i have hp pavilion dv4 laptop with win7 home. But my fingerprint reader is not working in digital parsona, it is showing that reader is not connected. than how to connect it??
    This question was solved.
    View Solution.

    Hi,
    Download the Validity Sensor driver on the link below and save it to your Desktop.
    ftp://ftp.hp.com/pub/softpaq/sp45001-45500/sp45217.exe
    When the download has completed, right click the installer and select 'Run as Administrator' to start the installation.  When this has completed, restart the notebook.
    Regards,
    DP-K
    ****Click the White thumb to say thanks****
    ****Please mark Accept As Solution if it solves your problem****
    ****I don't work for HP****
    Microsoft MVP - Windows Experience

  • DV6 3022us FINGER PRINT READER PROBLEM

    My fingerprint scanner worked fine for a couple of months, but suddenly, it was "not detected" by my computer.
    Nothing even shows up in task manager (ie no personal recognition device, or biometric device...) anymore. I can't download the driver for it because every time I try, just as it is about to install it cancels itself... thus doing nothing. 
    This is getting really annoying! 
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    Hi,
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    ftp://ftp.hp.com/pub/softpaq/sp45001-45500/sp45217.exe
    When the download has completed, right click the installer and select 'Run as Administrator' to start the installation.  When this has completed, restart the notebook.
    Regards,
    DP-K
    ****Click the White thumb to say thanks****
    ****Please mark Accept As Solution if it solves your problem****
    ****I don't work for HP****
    Microsoft MVP - Windows Experience

  • Finger print reader in hp probook 4540s problem..

    dear,
    most of times, hp finger print reader is not working.
    it shows the below message in lpa,
    biometric functions is not working properly
    -> logon with biometric function
    -> wait 30 sec, then promt me again.
    mots of times, i have uninstall the driver of this hw, then did scan for hw change, then some times this issue is solved.
    please suggest me for this issue.
    best regards,
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    Hi Paulpandian,
    I saw two unanswered posts and as I mentioned in the other thread your Probook is a commercial product and you will get more exposure for your issues. Here is a link to the Commercial Notebook forum.  I suggest that you post all of your issues in one post so that the experts there can assist you better.
    Thank you,
    Please click “Accept as Solution ” if you feel my post solved your issue.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    Thank you,
    BHK6
    I work on behalf of HP

  • Can two people use the finger print reader on the same computer

    I can not get the finger print reader work for me.  My wife can use it, but I can not get registered. 

    Hi,
    Based on the following link, you need a different account to be able to register your fingerprint, the rest should be the same:
       http://bizsupport1.austin.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c01471790&printver=tru...
    Can multiple people log into the same PC with the fingerprint reader?
    Yes, multiple people can log into the same computer with the fingerprint reader if each has their own user account.
    Regards.
    BH
    **Click the KUDOS thumb up on the left to say 'Thanks'**
    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

  • HP ProBook 440 G2, Finger print reader not working when I upgraded form Win 7 Pro to Win 8.1 Pro

    My HP ProBook 440 G2, Finger print reader not working when I upgraded form Win 7 Pro to Win 8.1 Pro.
    In device manager showing that biometric reader is working properly. But actually the finger printer reader is not reading or senseing. It seems like "dummy" part. Please help me to correctly configure step by step for this issue.
    thankyou
    Hillet
    This question was solved.
    View Solution.

    Have you installed the Validity Sensor Fingerprint driver software for Windows 8.1?
    http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=6943811&swItemId=ob_134806_1&swEnvOid=415...
    See page 64 in the following Windows 8.1 user manual for Validity Fingerprint setup information
    http://h20565.www2.hp.com/hpsc/doc/public/display?sp4ts.oid=6943810&docId=emr_na-c04371762&docLocale...
    ****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
    2015 Microsoft MVP - Windows Experience Consumer

  • Finger Print reader does not link to Win7 Logon Screen

    Win7 Ultimate 64 bit
    FingerPrint software 5.9.4
    Biometric link to windows Logon accepted
    MS Server domain client
    At system boot, the logon screen appears and the fingerprint light is "on". I scan my finger, the light blinks once and no submission of the saved Windows password to the logon window. I must key in password.
    Lenovo support asked me to uninstall software, BIOS clear saved finger prints then re-install (and re-register). I have done this twice with no change.
    This was working until I had to break the domain connection (server change) and re connect to the domain with the same logon/password. It was at this time that the finger print reader stopped passing the biometric password to the OS.
    Any thoughts on how to re-connect reader to logon?
    Solved!
    Go to Solution.

    This was working until I had to break the domain connection (server change) and re connect to the domain with the same logon/password. It was at this time that the finger print reader stopped passing the biometric password to the OS.
    Any thoughts on how to re-connect reader to logon?
    I am using 5.9.4 with no problem, although I seem to recall having to go into the Fingerprint software and make some innocuous setting change, then change it back.  But I was changing a lot of things at the time and don't know for sure if that had any effect.
    Are you able to log onto the domain by manually entering your password?  If not, may need to re-add the computer to the domain.
    W520 | FHD | i7-2720QM | 8GB RAM | nVidia Quadro 1000M | Intel 510 120GB SSD | Seagate 7200rpm 500GB HDD
    T510 | 1366x768 | [email protected] | 8GB RAM | nVidia NVS 3100M | Seagate 7200rpm 500GB HDD
    T61p | 1920x1200 | [email protected] | 4gb RAM | nVidia Quadro FX 570M | Hitachi 320GB HDD | (broken frame, now a file server)

  • Portege R700 Finger Print Reader suddenly not recognised from OS

    Hello,
    I have been searching for a solution
    My R700 on Win7 was working flawlessly using the finger print scanner. At some point without any reason the
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    - I tried to remove the driver software, reinstalled it
    - updated it and so on resulting that the hardware was not found.
    - I even removed all relevant entries from the registry - no go.
    - the Authentic Finger Print software starts up, but only giving an error that the FP-reader is not present.
    Is there a way to remove the stored fingerprint manually by deleting the manually.
    The hardware is working according to the support. (Machine was send in)
    However I do not wish to re-setup the entire machine (it is a business notebook) just to get this to work?
    Any hints or step by step intro to achieve this?
    I could not find a descritpion on how to remove fingerprints (cause I suspect that is the problem) manually since the software to do this does not start up.
    Any input would be appreciated.
    Best regards
    julian

    If you don't see the fingerprint hardware or unresolved devices in Device Manager then the device is either disabled in the BIOS or the fingerprint sensor is faulty or loose, or there was a liquid spill causing corrosion.

  • HP Envy 15-j151ea Notebook Finger print reader

    Hi all,
    I've made an account just because I got the HP Envy 15-j151ea two days ago, yet the finger print reader is not working at all.
    Going to "Sign-in options" on the Windows 8 homescreen, the option to sign in via fingerprint is blurred out.
    Going to the HP site tells me I need SimplePass. I uninstalled it and reinstalled the software, however, there's nothing about setting up fingerprint at all. I have the driver on my PC, which is recognised and has been updated despite the fact it was already at the current version (you never know).
    Going to the HP site and look at the "Using HP SimplePass Fingerprint Reader" page shows images I've never seen on SimplePass.
    This is getting extremely frustrating now, I only wanted to see how it worked, yet I need to jump through about 400 hoops just to find I've not gotten any further than when I started.
    Any help is much appreciated.

    Hello JAMIEInc,
    Welcome to the HP Forums!
    I see you are having problem with the HP SimplePass Finger Print reader. 
    Have a look through this document here. Troubleshooting a Fingerprint Reader (Windows 8). It's a little more specific to your problem than simply setting up the SimplePass software and addresses troubleshooting things that aren't going as planned. You may need to update your BIOS and enable to Biometric support in your BIOS, which is the first and second thing covered in this document.
    Let me know if this helps!
    Please click the "Kudos, Thumbs Up" at the bottom of this post if you want to say "Thanks" for helping!
    Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
    The Great Deku Tree
    I work on behalf of HP.

  • Care button and finger print reader for 3000 N200 not working

    I have bought Lenovo 3000 N200 model. THe Care button and finger print reader not working. I have loaded the hot key driver as well as finger print reader driver. I have XP OS on my notebook. The software for finger print reader for XP (64 bit) which is there in the lenovo site is not getting loaded.
    Kinldly help.

    Hi @Sean-Ireland
    Welcome to the HP Support Forums! I saw your post regarding the problems with your fingerprint reader not working. I will be happy to help you with this. Start by installing both your Validity Fingerprint Sensor Driver and the Digital Persona Fingerprint Reader Software. Let me know how it goes.
    Please click “Accept as Solution ” if you feel my post solved your issue.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    Thank you,
    BHK6
    I work on behalf of HP

  • My finger print reader is not working and this unknown driver is not installing HP4230s

    my finger print reader is not working and i have tried the downloads available on hp website and many other but its not showing in the area where we configure the passwords for the pc
    and my other problem is as i have updated my pc to win 8 or 8.1 this device is not getting installed the hardware id is : ACPI\VEN_HPQ&DEV_0004
    kindly solve these problems as i really want to use this finger print and i dont know what is this unknown device all about

    my hp envy mp notebook fingerprint is not working, give the software for it !

  • Vista Drivers for Finger Print Reader on a Portege R200????

    Please help
    I have a R200 model, which originally came with Windows XP, now have Windows Vista Business Edition Installed & having problems getting the Finger Print Reader to work. I have tried plenty of programs which Windows says have installed properly, but they all state that the reader is not conected??
    I have tried so many times to get it to work, and looked at the manufactures web-site for Drivers or Software, but nothing.
    Seems very strange for a Toshiba Laptop not to work fully, even when it states on the OS sticker Windows Vista Capable ???
    Ummmmmm

    Hi there,
    where did you downloaded the drivers? Maybe on the european webpage? Here are some links with toshiba driver download pages where you could probably find some drivers you need:
    http://eu.computers.toshiba-europe.com/cgi-bin/ToshibaCSG/download_drivers_bios.jsp
    Toshiba - Download
    http://www.csd.toshiba.com/cgi-bin/tais/su/su_sc_home.jsp
    ToshibaUSA
    http://209.167.114.38/support/Download/ln_byModel.asp
    Toshiba of Canada Limited - Drivers and Downloads
    Greets

  • I have a Finger Print Reader on my Laptop and when I go to a logon screen it says this is not a logon screen and will not allow me to use my Finger Print Reader to logon. When I use IE it works fine.

    I have a Finger Print Reader on my Laptop and when I go to a logon screen it says this not a logon screen and will not allow me to use my Finger Print Reader to logon. When I use IE it works fine. Can u please help me with this its the only negative I fined with Firefox everything else is AWESOME!! Thanks, Anthony

    The driver I have is the most recent version. This is a Firefox problem....fix it!
    It works perfectly on Internet Explorer and worked on Firefox before the last update so it's your problem.

  • Finger print reader with windows 7

    How do you get the finger print reader to work on the txt100 after upgrading the software to windows 7?
    The program shows as being on the computer with all of the correct drivers, but it doesn't show up like it should (ex. on start up instead of typing password or in the corner of websites instead of typing passwords).

    Hi,
    If you have an earlier version of DigitalPersona or HP SimplePass installed, you may want to try the following.
    First of all you will need to uninstall your current version of DigitalPersona or SimplePass.  Be aware that there does not appear to be a way of transferring your registered passwords to this later version, so these will need to be re-entered again.
    Next, download the following file.
    http://www.egistec.com/websitedownload/patch/bioexcess/HPSimPlePass7.0.74.0.zip
    This should work for IE9 or Firefox 4.  This is a zipped file.  If you don't have an extraction utility installed, download and install 7-Zip which can be used to open this so that you can run the installer.  Again, when the installation has completed, restart the notebook.
    Regards,
    DP-K
    ****Click the White thumb to say thanks****
    ****Please mark Accept As Solution if it solves your problem****
    ****I don't work for HP****
    Microsoft MVP - Windows Experience

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