Tx2z stops working after 12 months

Question

has anyone else had the screen on their touchsmart tx2z go blank after 12 mo.  mine did after 18.  I have been told by someone inside hp that it's a know
issue to stay away from them.

Answer 1

You could try an Apple store if one is near you, however you are simply relying on the staff to take pity on you to get a replacement that is out of warranty.
You can also call back Apple to see if you get any other support staff or try escalating by asking for higher up members of staff - but this may just result in you waisting time & getting more frustrated.
Refurbished models are basically new devices based on the reports on here - Apple replace so much that the device should be reliable, clean etc.
It may be your best option.
If you are still dissatisfied you could look at your consumer rights, there is often protections in place for goods to be 'fit for purpose' and have a 'reasonable lifespan', this will vary per country and per region and you may want legal advice before beginning.
Another option you have is to look elsewhere for a repair, Apple don't repair these devices they simply offer replacements. Other companies will offer repairs.
There are many places online that sell parts too if you are willing & able to repair it yourself - obviously voiding the warranty and any chance of more support from Apple if you or anyone else opens the device. Diagnosing the issue is your biggest battle with that, combine that with how intricate the parts are & how it is put together you have more to lose than gain by opting to go that route.