Type get info and itunes closes
Whenever I click on "get info," iTunes closes. I've already uninstalled and reinstalled iTunes, but get the same result. This problem kind of crept up on me and I have no idea what caused the change. It worked fine until a couple of months ago, and except for not being able to access "get info" it still works fine. Anyone else manage to deal with this problem?
Hey zaichiksamuraichik,
When troubleshooting unexpected quits/freezes with iTunes on Windows Vista, the following article provides the best information and potential resolutions:
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/TS1717
This article provides some general suggestions when trying to troubleshoot an issue where iTunes for Windows Vista or Windows 7 won't open, stops responding, or unexpectedly quits. It may be useful to print this document before following the steps outlined below.
Thanks,
Matt M.
Similar Messages
-
I try to open video but get error and iTunes closes
So one day I try to watch favorite Tv show, Unan1mous, but the artwork changes to first frame of video and message pops up.
"iTunes has encountered problem and needs to close. We are sorry for the inconvinence.
-Send Error Report- -Don't Send-
I just reinstalled iTunes and it still dosen't work.
Please help.let's get a crash log from itunes, and send it to so someone who can interpret crash logs.
Typically, you'll need to configure Dr. Watson on your PC in order to generate crash logs. Windows start menu -> Run. Type in "cmd". Hit return. At the prompt in the command line window that comes up, type in
drwtsn32 -i
And hit return.
This will create crash logs in Documents And Settings\All Users\Application Data\Microsoft\Dr Watson\. There'll usually be a file in here called "drwtsn32.log"
prior to collecting the itunes crash log, delete any existing crash logs in there. (we want to make sure we send the correct crash log.)
generate the crash, collect the crash log, and send it to this email address
in the email:
(1) state the precise version number of itunes that you're using. (go into your "Help > About iTunes" to doublecheck.)
(2) include the URL to this thread so that the person who gets the email has some context, but also give as much information about the context of the crashing as you can.
love, b -
iTunes 8 seems to work OK... but one of the first thing I tried to do was "GET INFO"
And iTunes CRASHED.
It crashed using the menu, or hitting apple-i (in any window-- icon, album, or list view)
It still crashes.
Here's the log dump. Anyone else have this problem?
Process: iTunes [2900]
Path: /Applications/iTunes.app/Contents/MacOS/iTunes
Identifier: com.apple.iTunes
Version: 8.0 (8.0)
Build Info: iTunes-8003502~2
Code Type: PPC (Native)
Parent Process: launchd [227]
Date/Time: 2008-09-09 22:58:22.910 -0800
OS Version: Mac OS X 10.5.4 (9E17)
Report Version: 6
Exception Type: EXCBADACCESS (SIGSEGV)
Exception Codes: KERNINVALIDADDRESS at 0x00000000c0000023
Crashed Thread: 0
Application Specific Information:
0x4403ec
0x78938
0x27f7cc
0x93b039f0
0x92c45730
0x92cf9a94
0x92cf97b4
0x92cf96f0
0x2808f8
0x280fec
0x37ca4
0x280400
0x309c
0x2da0
0xbffffc7c
Thread 0 Crashed:
0 libobjc.A.dylib 0x96a23018 objc_msgSend + 24
1 ...ple.ApplicationServices.ATS 0x95828684 LLCStyleInfoCreateActiveStyleInfo + 652
2 com.apple.QD 0x96698664 TATSUStyle::ConstructActiveStyleInfo() + 52
3 com.apple.QD 0x966b5034 TATSUStyle::operator==(TATSUStyle&) + 100
4 com.apple.QD 0x966b4fac TATSUStyleSet::operator==(TATSUStyleSet&) + 104
5 com.apple.QD 0x966b4ed0 ATSUCompareStyles + 104
6 com.apple.HIToolbox 0x92cc502c CUnicodeTextRun::EqualAttribute(unsigned long, void const*) const + 76
7 com.apple.HIToolbox 0x92cc0a74 CUnicodeTextRun::Assign(CAttrObject const*, unsigned char) + 104
8 com.apple.HIToolbox 0x92cbd3b8 OpaqueTXNObject::ITextensionDoc(unsigned char, unsigned long, OpaqueWindowPtr*, Rect const*, CMLTEFileObject&, unsigned long) + 1076
9 com.apple.HIToolbox 0x92cbb450 TXNCreateObject + 220
10 com.apple.HIToolbox 0x92cbb228 TUnicodeText::Init(HIView*, CGRect const&, unsigned long) + 244
11 com.apple.HIToolbox 0x92cbaf20 TControlText::Init(HIView*, Rect const&, __CFString const*, ControlFontStyleRec const&, unsigned long) + 232
12 com.apple.HIToolbox 0x92d6479c HITextField::InitializeCommon(__CFString const*, ControlFontStyleRec, unsigned char) + 136
13 com.apple.HIToolbox 0x92d646cc HITextField::Initialize(OpaqueEventRef*) + 204
14 com.apple.HIToolbox 0x92c1cc30 HIObject::HandleClassHIObjectEvent(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 624
15 com.apple.HIToolbox 0x92c1c928 HIObject::EventHook(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 80
16 com.apple.HIToolbox 0x92c1c3c8 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1484
17 com.apple.HIToolbox 0x92c1b560 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 464
18 com.apple.HIToolbox 0x92c1b37c SendEventToEventTargetWithOptions + 52
19 com.apple.HIToolbox 0x92c16b50 HIObject::Create(__CFString const*, OpaqueEventRef*, HIObject**) + 292
20 com.apple.HIToolbox 0x92c169f8 HIObjectCreate + 100
21 com.apple.HIToolbox 0x92d644c0 _HIEditTextCreateWithClass + 260
22 com.apple.HIToolbox 0x92d97674 CreateEditUnicodeTextControl + 108
23 com.apple.HIToolbox 0x92d05814 NewControl + 2896
24 com.apple.HIToolbox 0x92d9a09c GetNewControl + 120
25 com.apple.HIToolbox 0x92cefec0 InitializeItem(_DialogRec*, short, DITLItem*, long) + 744
26 com.apple.HIToolbox 0x92cefb48 ForEachDialogItem(_DialogRec*, unsigned char ()(_DialogRec, short, DITLItem*, long), long) + 92
27 com.apple.HIToolbox 0x92cef3b0 NewDialogCommon(_DialogRec*, char**) + 192
28 com.apple.HIToolbox 0x92cee148 NewFeaturesDialog + 268
29 com.apple.HIToolbox 0x92da58b0 CreateDialog(Rect const*, unsigned char const*, unsigned char, short, OpaqueWindowPtr*, unsigned char, long, char**, ColorTable**, char**, char**, unsigned long, unsigned char, AutoPositionInfo) + 188
30 com.apple.HIToolbox 0x92da5618 GetNewDialog + 424
31 com.apple.iTunes 0x001ca0b0 0x1000 + 1872048
32 com.apple.iTunes 0x000db7c8 0x1000 + 894920
33 com.apple.iTunes 0x0006669c 0x1000 + 415388
34 com.apple.iTunes 0x00125a5c 0x1000 + 1198684
35 com.apple.iTunes 0x00126cdc 0x1000 + 1203420
36 com.apple.iTunes 0x000c7ab8 0x1000 + 813752
37 com.apple.iTunes 0x000cdc38 0x1000 + 838712
38 com.apple.iTunes 0x00212b90 0x1000 + 2169744
39 com.apple.iTunes 0x0021382c 0x1000 + 2172972
40 com.apple.iTunes 0x0003502c 0x1000 + 213036
41 com.apple.iTunes 0x00280dc8 0x1000 + 2620872
42 com.apple.iTunes 0x00280fe8 0x1000 + 2621416
43 com.apple.iTunes 0x00037ca0 0x1000 + 224416
44 com.apple.iTunes 0x002803fc 0x1000 + 2618364
45 com.apple.iTunes 0x00003098 0x1000 + 8344
46 com.apple.iTunes 0x00002d9c 0x1000 + 7580
47 ??? 0xbffffc78 0 + 3221224568
Thread 1:
0 libSystem.B.dylib 0x955bb438 machmsgtrap + 8
1 libSystem.B.dylib 0x955c235c mach_msg + 56
2 com.apple.CoreFoundation 0x93b03568 CFRunLoopRunSpecific + 1812
3 com.apple.audio.CoreAudio 0x9301fe3c HALRunLoop::OwnThread(void*) + 212
4 com.apple.audio.CoreAudio 0x9301fc80 CAPThread::Entry(CAPThread*) + 104
5 libSystem.B.dylib 0x955fd658 pthreadstart + 316
Thread 2:
0 libSystem.B.dylib 0x955bb498 semaphorewait_signaltrap + 8
1 libSystem.B.dylib 0x955fe90c pthread_condwait + 1336
2 com.apple.iTunes 0x00359f44 0x1000 + 3510084
Thread 3:
0 libSystem.B.dylib 0x9561fae4 select$DARWIN_EXTSN + 12
1 com.apple.CoreFoundation 0x93b0e9b0 __CFSocketManager + 764
Thread 4:
0 libSystem.B.dylib 0x955c1e4c _semwaitsignal + 12
1 libSystem.B.dylib 0x955fea00 pthread_condwait + 1580
2 libGLProgrammability.dylib 0x94318298 glvmDoWork + 120
3 libSystem.B.dylib 0x955fd658 pthreadstart + 316
Thread 5:
0 libSystem.B.dylib 0x9562db98 accept$NOCANCEL$UNIX2003 + 12
1 libSystem.B.dylib 0x95664ac4 accept + 16
2 com.apple.iTunes 0x002f246c 0x1000 + 3085420
Thread 6:
0 libSystem.B.dylib 0x955bb438 machmsgtrap + 8
1 libSystem.B.dylib 0x955c235c mach_msg + 56
2 com.apple.CoreFoundation 0x93b03568 CFRunLoopRunSpecific + 1812
3 com.apple.CoreFoundation 0x93b03df0 CFRunLoopRun + 60
4 com.apple.iTunes 0x0024c0c0 0x1000 + 2404544
5 libSystem.B.dylib 0x955fd658 pthreadstart + 316
Thread 7:
0 libSystem.B.dylib 0x955bb4b8 semaphoretimedwait_signaltrap + 8
1 libSystem.B.dylib 0x955fe8fc pthread_condwait + 1320
2 ...ple.CoreServices.CarbonCore 0x937c0e68 TSWaitOnConditionTimedRelative + 240
3 ...ple.CoreServices.CarbonCore 0x937c0c3c TSWaitOnSemaphoreCommon + 428
4 ...ickTimeComponents.component 0x045f3950 ReadSchedulerThreadEntryPoint + 5312
5 libSystem.B.dylib 0x955fd658 pthreadstart + 316
Thread 8:
0 libSystem.B.dylib 0x955bb4b8 semaphoretimedwait_signaltrap + 8
1 libSystem.B.dylib 0x955fe8fc pthread_condwait + 1320
2 ...ple.CoreServices.CarbonCore 0x937c0e68 TSWaitOnConditionTimedRelative + 240
3 ...ple.CoreServices.CarbonCore 0x937c0c3c TSWaitOnSemaphoreCommon + 428
4 ...ple.CoreServices.CarbonCore 0x937ea028 AIOFileThread(void*) + 1068
5 libSystem.B.dylib 0x955fd658 pthreadstart + 316
Thread 0 crashed with PPC Thread State 32:
srr0: 0x96a23018 srr1: 0x0200f030 dar: 0xc0000023 dsisr: 0x00200000
r0: 0x95828688 r1: 0xbffed250 r2: 0xa0675508 r3: 0x0b7752b0
r4: 0x96ac0110 r5: 0x00000028 r6: 0x0000002c r7: 0x00000e03
r8: 0x00000000 r9: 0x00000000 r10: 0x956d4b8c r11: 0x69520110
r12: 0xc0000003 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
r16: 0x0a2866b0 r17: 0x00000000 r18: 0xa09b840c r19: 0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x0bc5dd50 r23: 0x00010032
r24: 0x00000000 r25: 0xa09be170 r26: 0x00000002 r27: 0xa09be170
r28: 0xa09be170 r29: 0xa09be1e0 r30: 0xa09be250 r31: 0x9582840c
cr: 0x44022428 xer: 0x20000000 lr: 0x95828688 ctr: 0x96a23000
vrsave: 0x00000000
Binary Images:
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0x1130000 - 0x11befff com.apple.iTunes.iPodUpdater 7.7 (7.7) /Applications/iTunes.app/Contents/Frameworks/iPodUpdater.framework/Versions/A/i PodUpdater
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0x842c000 - 0x8436fff +com.binaryminded.FountainMusic Fountain Music version 1.2 (1.2) /Users/Boyarsky/Library/iTunes/iTunes Plug-ins/Fountain Music.bundle/Contents/MacOS/Fountain Music
0x84fd000 - 0x8508fff +com.soundspectrum.gforceforitunes G-Force for iTunes 1.1 (1.1) /Users/Boyarsky/Library/iTunes/iTunes Plug-ins/G-Force for iTunes.bundle/Contents/MacOS/G-Force for iTunes
0x850d000 - 0x851cfd0 +com.steelskies.GasLight 0.42 (0.42) /Users/Boyarsky/Library/iTunes/iTunes Plug-ins/GasLight.bundle/Contents/MacOS/GasLight
0x8525000 - 0x854dfff +com.ios.igoom 2.0 (2.0) /Users/Boyarsky/Library/iTunes/iTunes Plug-ins/iGoom.bundle/Contents/MacOS/iGoom
0x869a000 - 0x86ceff3 +com.OpticalAlchemy.JewelCase 1.8 (1.8) /Users/Boyarsky/Library/iTunes/iTunes Plug-ins/JewelCase.bundle/Contents/MacOS/JewelCase
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0xa1ba000 - 0xa1d5fff +LEDSpectrumAnalyser LED Spectrum Analyser for iTunes version 2.0.5 (2.0.5) /Users/Boyarsky/Library/iTunes/iTunes Plug-ins/LEDSpectrumAnalyser.bundle/Contents/MacOS/LEDSpectrumAnalyser
0xa1e6000 - 0xa1ebffb com.apple.QuartzComposer.iTunesPlugIn 1.0 (10) /Library/iTunes/iTunes Plug-ins/Quartz Composer Visualizer.bundle/Contents/MacOS/Quartz Composer Visualizer
0xa404000 - 0xa416fe7 +com.barbariangroup.Magnetosphere ??? (0.0.2) /Users/Boyarsky/Library/iTunes/iTunes Plug-ins/Magnetosphere.bundle/Contents/MacOS/Magnetosphere
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John
Fairbanks, AK
Stuck and unable to reorganize a few songs....It works now that I turned OFF the Genius feature.
As soon as I closed the GENIUS sidebar and quit iTunes (to save the state of changes) then restarted iTunes and everything seemed to work.
Weird! Genius kept me from doing ANYTHING till I used it.
John in FAirbanks -
When I download movies from iTunes to my NAS drive, I don't get the cover art. It shows up while its downloading, but when it's finish it disappears. If it has an iTunes extra the cover art is there. I tried get info and add the cover art, it never shows. Regardless of how I add it. Funny thing is, if I download the same movie to my external firewire drive, no problem its there. I've called Apple with no success. I've even tried copying the movie with the art from the firewire drive to replace the file on then NAS drive I still loose the movie cover art. I also tried several times to re download it, no luck. Any ideas? I'm out of ideas.
Do you have any videos/movies in the video app?
In iTunes if you right click on the video and select Get Info and go to the Option tap what Media Type is shown? -
Can anyone help me write a script that would click "get info" and then "enter" on each movie in my itunes library? I am asking because my itunes 11 repeatedly loses the artwork to my movies in my itunes library. I can restore the artwork (and make my apple tv see the movie exists as well) by going into the movie library and clicking on each movie by hand, slecting get info, and then selecting enter. Now doing this 10 times in 20 days was fun and all BUT I would really like to automate the process so everytime itunes screws it up I can fix it easier.
I saw this example of an itunes script that restores artwork for music
tell application "iTunes" set theSelection to selection repeat with i from 1 to count of theSelection tell (item i of theSelection) set artworkCount to count of artwork repeat artworkCount times set theArtwork to data of artwork 1 delete artwork 1 set data of artwork artworkCount to theArtwork end repeat end tell end repeat end tell
but I need to tweak this to fit my needs for simply clicking the "get info" button and "enter" in the movie library rather than all the stuff this guy has listed. Any ideas or help on writing this? Thanks.Try assigning Queen as the Album Artist on the compilations in iTunes on your computer.
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I have an ipod touch and now it doesnt sync properly. It gets to stage 1 of 3 of syncing( Which is 'backing up') Then it stops and itunes closes. Why wont this sync and what can I do about it?
Hello,
I am currently an owner of an Ipod Touch 4th generation. I see you are having problems with your Ipod Touch, so I will try to find a solution to your problem.
Restart the Computer. This sometimes happens to me when I keep my Windows 7 on Sleep, and I try to sync my Ipod
Make sure you have the latest version of Itunes
Hope that helps!
If none of the above solutions work, can you please respond back ASAP as I will try to find another solution to your problem (This might even help others with the same problem!)
Cheers!
Pizza98704 -
Wrong Art Work shows in iTunes but is correct in both "Get Info" and Internet Explorer
I am using Window 7 ultimate; itunes 11.0.2.25. I put album art on a song (right click, get info, artwork, delete anything there, add my artwork). Now shows correct in "get info" (and also shows correct in Windows Explorer) ... but doesn't show correct in iTunes. I have deleted and retried multiple times ... works for some song but does not work for MANY songs. Suggestions? Since it also shows correct in Windows Explorer not even sure how to change it manually outside of iTunes .. it still show an OLD album cover (not even sure where it get is)
I believe the album was only load for one of the tracks. This can happen if the album art was NOT from the Apple Store. Go into iTunes on your Mac and select the album in question. Click on each track and confirm art on the lower left hand corner. If it's blank, ctrl-click on the artwork to copy and paste it into the lower left hand corner. You can also select all tracks and paste the artwork into the lower left hand corner.
Let us know if this works. -
Since updating my Itunes software some time ago, I've not been able to add my own artwork,ie album covers, to my own personal albums.Used to be able to go to "File," "Get Info" and drag/drop my photo into the artwork box, hit save/OK and Voila! No longer and it's Really frustrating. It will let me drag it there but it
won't save it or display it. (Why they go and break somethin' that was working fine?....just an aside) What must one do now to display their own artwork for albums that are non purchasable online?Winter 7 wrote:
Thanks again. Though I'm not really tech savy, I don't believe this issue has to do with Tags.
it has everyrhing to do with tags.
The artwork is stoed in the Artwork tag field.
Since WAV files do not have tags, there is no where to store the tags.
If you use iTunes to get artwork for WAV files, it puts themn into the AlbumArt folder adn links it to the correct files via the iTunes library.itl file.
All other formats (MP3, AAC, AIFF, Apple Lossless) have na artwork tag to store the artwork in the media file itself.
in the past, to add my own personal artwork,
Not to WAV files. You must have imported them as a different format. -
Error Message--ITunes runs in 64-bit mode. Uncheck the Open in 32-bit mode in Get info for ITunes. However it is UNCHECKED. I cannot access itunes at all. What now?
Fallout75, good catch on the eXo plugin. To remove it, in the Finder click "Go" on the menu bar and pull down to "Go to Folder" and then type ~/Library/iTunes/iTunes Plug-ins
When that Finder window opens, you should see an "eXo" subdirectory. Just delete that "eXo" folder and iTunes should start without the error. -
I don't know how so much of my music got lost by being labled "compilations"? I would like to go back and catagorize it as it should be but the screens are gray and will not let me alter them as to the catagory I wish them to be in (or even the genere they are already labled? On my home machine I can (by individual song) "get info and uncheck "part of a compilation" and when this is finished the album goes to the genere as it is listed? Frustrating bit of hous keeping. Help and Thanks Chuck
The Get Info. fields show up gray if the files is locked and iTunes knows it can't edit the file. Make sure the files are not marked as read only and, if necessary grant both your account and system full access to all files and subfolders of your media folder.
You can set Part of a Compilation for multiple tracks from the Options tab of Get Info.
See Grouping tracks into albums for tips on getting iTunes organized.
tt2 -
When I get songs and put them on my itunes accout on my computer I used to be able to rename them right clicking, going to "get info" and then renaming everything I wanted like song name, album and artwork. I also use to be able to click on the song then click and hold on it and be able to rename it. But all the songs I have gotten after the last update have not been able to be renamed in any of the old ways I use to be able to. Is there any other way to rename songs because I know I can't undo updates and that seems to be whats causing it.
Thankyou for your timeYou are describing an iTunes problem, not an iPod touch problem. Try posing in the iTunes forum.
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Hello. I am trying to change the colors on my ical. I have been able to select a calendar group, click "get info" and then "other" in the color options and which point a a lot of color options are available. HOWEVER, I can't seem to select the color. I click on a new color and press enter and nothing happens...not sure what I am doing wrong.
What do you currently see?
Can you attach a screenshot?
*http://en.wikipedia.org/wiki/Screenshot
*https://support.mozilla.org/kb/how-do-i-create-screenshot-my-problem
Use a compressed image type like PNG or JPG to save the screenshot.
Do you have the menu bar?
*Press the F10 key or tap the Alt key to bring up the hidden Menu bar.
Do you have any toolbars visible at all?
Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).
*Do NOT click the Reset button on the Safe Mode start window.
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
Make sure that you do not run Firefox in full screen mode (press F11 or Fn + F11 to toggle; Mac: Command+Shift+F).
*https://support.mozilla.org/kb/how-to-use-full-screen
You can check for problems caused by a corrupted localstore.rdf file.
*http://kb.mozillazine.org/Corrupt_localstore.rdf -
"Get Info" and change permissions
Since I installed Leopard – when I create a file in PhotoShop and save it. When I go to reopen it – it will not let me. I have to go to “Get Info” and change permissions to “read and write” to everybody each time. I also have to from time to time have to go to “Get Info” in application and change permissions to get them to boot. Is there a fix?
Where are you saving these files? When you open an Info Window to the file you just created in Photoshop, what names are listed? The top entry should be your username with Read&Write privs. The middle entry should be either staff, (unknown) or your username with Read Only privs. The last entry should be everyone with Read Only privs.
Also, save a file to your Desktop (name it foo) and see if the problem still happens. If it does, launch Terminal and type:
ls -lde ~/Desktop
ls -le ~/Deskop/foo
paste the spew from that into a reply and we'll try to see whats going on. -
I can't download Ikea 3D kitchen planner. It's really frustrating - a message is appearing on my mac book pro that I ned to get info and check that various files are unlocked. I've checked that all other requirements are fulfilled, still won't download. Any help very gratefully received. Thank you.
Hi, I'm not really very good with computers and am having the same problems when trying to install the Ikea 3D kitchen planner, please could you take me through the steps?
1. Download (save) the disk image file 2020PluginInstaller.dmg
I double click on the link which says "Install 3D Planner"
I agree to the t&cs
A file downloads to my download folder called 2020PluginInstaller_IKEA.dmg
2. Mount the disk image (open/run the downloaded file) if not mounted automatically
I double click on the downloaded file
3. Find the 2020PluginInstaller window (might be behind the window on top)
A small window opens up with a lego brick called 2020PluginInstaller_IKEA.dmg and a folder called Internet plug ins. I highlight the lego brick and do File, Get info and unlock it
4. Drag the lego piece to the folder (if you do not have admin privileges you will be prompted to authenticate)
I do this and put in a password to authenticate
5. Restart the browser (it is not enough to close the browser window, you need to restart the browser
application)
I've tried restarting Safari, I've tried re-starting the computer
6. Access the same link and you will now see the Start button and be able to start planning your room!"
When I go back to the IKEA kitchen planner I don't see a start button, I just see the exact same screen as before prompting me to install the 3D planner
Please can you help? -
When I select "Get Info" in iTunes, iTunes "NOT RESPONDING"
when I select "Get Info" in iTunes, iTunes "NOT RESPONDING"
What you see in iTunes is a database list which also contains unseen information as to which file iTunes should play on your computer when you click on a track. Usually those files are in folders inside your iTunes > Media folder. When iTunes asks you to find a file say yes and then guide it to the actual file you want it to play in your media folder. It should then asks if you want it to find others and will re-scan the series of folders to rebuild the links. If you cannot find the file on your computer then you will have to restore from a backup.
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