Typed in Redemption code says it's invalid but confirmed 4 times it is correct

Present your findings to whomever sold you the code. They need to provide you with one that works properly.

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My redemption code says it's invalid??

My redemption code on the brand new product says it's invalid?

See if this helps:
http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

I have recently bought Photoshop Elements. It has a redemption code on a seperate card but when I enter the code it says it's invalid.

I have recently bought Photoshop Elements. It has a redemption code on a separate card but when I enter the code it says it's invalid.

Where are you entering the redemption code?
Try Redemption Code Help

I purchased photoshop elements 8 on line in 2010. I recently switched to a new desktop computer. Photoshop asked for my serial number. I entered the correct serial number (obtained from Adobe). It says it is invalid. How do I get this corrected so I can u

I purchased photoshop elements 8 on line in 2010. I recently switched to a new desktop computer. Photoshop asked for my serial number. I entered the correct serial number (obtained from Adobe). It says it is invalid. How do I get this corrected so I can use the product I purchased?

Hi Rosera,
This is bad and I am sorry to hear that you are running into these issues.
Let me connect with you, so right now, the current state is that you have installed copy of PSE 8 in trial on your windows 7 machine, and when you are trying to enter the serial number from your PSE 8 Box, it is saying the serial number to be invalid?
It might sound pretty obvious, but please make sure that you are entering the serial number correctly and of PSE 8(in case you bought a PEPE box)?
Have you tried the steps mentioned below by Barbara?
If possible, you can send me the serial number through PRIVATE MESSAGE and I can check it on my end that whether the serial number is indeed invalid or that the issue is with your machine?
Regards,
Ankush

I need my redemption code. Followed all tips, but did not work. Had to reinstall Windows 8Redemption Code - forgot mine

I need my redemption code. Followed all tips, but did not work. Had to reinstall Windows 8 due to Windows Explorer crash issue,and had to reinstall all softwares. I am a monthly regular CC customer, and dont recall my 24 digit code.

Since this is an open forum, not Adobe support... you need to contact Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

Ok so i am having a problem putting my card on my account it keeps saying it is invalid but i dont know why

ok so i am having a problem putting my card on my account it keeps saying it is invalid but i dont know why

I had a similar problem. I think it was caused by deleting an app while it was still running. I should have shut the app down before deleting freom the applications folder. When I tried to empty trash I received message:
"The operation can't be competed because the item something.app is in use."
Go to utilities, open a terminal, change directory to the hidden Trash folder and remove the offending item in use. Example:
cd ~/.Trash
sudo rm -rf item
Next time, maybe try quting iTunes before deleting and see if it makes any difference.
http://www.macworld.com/article/2025381/mac-troubleshooting-what-to-do-when-the- trash-won-t-empty.html
Another approach might be to use the iTunes folder named "Automatically Add to iTunes" folder.
http://support.apple.com/kb/HT3832?viewlocale=en_US&locale=en_US
-Ed

I have purchased Adobe Lightroom 5 and put in the redemption code and downloaded the programme but the serial is not accepted. I previously had trail version

I have purchased Adobe Lightroom 5 and put in the redemption code and downloaded the programme but the serial is not accepted. I previously had trail version

Jennymatthews please see Redemption Code Help for information on how to redeem your redemption code.

HT1918 I am typing in the security code and it is saying it is invalid, but it is not

Please help! When I try to type in my security code it says that is invalid !

Let's double check with iTS first to make sure it's not due to blocks & locks.
iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html

Redemption code comes back as invalid as I try to install Photoshop/Premiere Elements 11.

I bought a sealed copy of Photoshop/Premiere Elements 11 less than a year ago. I just got around to installing it. However, when I come to the screen where I need to put in the Serial number, I see that I need to first use a redemption code to get the serial number from Adobe. When I put in that redemption code, I get a response that the redemption code is invalid. Considering I paid around US $80 for this and am now wanting to use it, I'm a bit disappointed to say the least. How can I get Adobe to recognize my redemption code and give me a serial number? Is there somewhere else I need to be looking for a serial number? Any help would be appreciated.
Thanks.

make sure you're using the correct number in the correct location: Redemption Code Help
https://redeem.licenses.adobe.com/getserial

Redemption code says inactive, bought package yesterday

A few questions here about photoshop elements 10 / premiere elements 10.
I bought Adobe Photoshop Elements 10 / Adobe Premiere Elements 10 combo pack. Came home excited for new software and I had to go online to get a serial number. No big deal, takes 5 seconds. After all, this couldn't possibly be harder than getting an E-book onto a Kobo... So I enter the redemption code with the re-captcha. BOOM "redemption code is inactive. Please contact Adobe customer support." How may I ask do I do that? Any numbers? Yup it turns out after 3 minutes of searching, so I call it. Aaaaand now they say I can't have free support for a $150 program because it's "Elements". Talk about a catch 22.
1) What does inactive mean? Does this mean the Authorized Adobe Reseller did not scan it out correctly? Did the product sit too long on the shelf? Did someone try to use the code and it no longer works? No clue here, and no information given to resolve it other than "contact Adobe support".
2) If the retailer serial number on the box (not the upc) matches up with the serial number on the sales receipt, did it ring up correctly?
3) Or should I get a full refund and get another copy from a different location?
I have already done the steps in the following page with no result: http://helpx.adobe.com/photoshop-elements/kb/serial-number-retrieval-process-faq.html
I would call support again (probably to no avail) but I work and sleep during their hours with no substantial time to call and be on hold for 45 minutes (increasing my cell phone bill...). Does customer support have an email if this cannot be resolved instantly via telephone?
Edit: I looked at the serial number on the box and the one on the ticket. They differ by ONE digit. This could have something to do with it. I will update to help others with the same issue when I get a resolution.

Use this Web site for customer support issues:
http://www.adobe.com/support/contact/
After selecting the appropriate Help topic, you can usually initiate an on-line chat session to resolve the problem.
Ken

Trying to install photoshop cs6 purchased last christmas for wife on a MAC and the redemption code is coming up invalid. Tried to enter it case sensitive as well with same result. Is there a timeline to install this after purchase?

Any help is appreciated thanks!

I'm not sure. It was from a dept store out the box.
Inside is a little black card with the redemption code.
Front of box says Adobe Photoshop CS6 MAC OS.

I just purchased photoshop elements 12 from Best Buy. Followed instructions and triple checked the redemption code I entered. Invalid???

Trying to install new elements 12. The Redemption Code that came in package is INVALID. Please help!

I have a similar issue with Photoshop CS6. The site would not give me the serial number when I provided the Redemption Code. It said I didn't need a serial number, just install/download the software. The install process requires the serial number. I ended up in chat. Apparently they have retrieved my serial number and I should now be able to sign into my Adobe account and retrieve it. The catch is that they said it could take up to 24 hours to show up for me. So I have lost the day now.
So my suggestion is to go to the customer support chat function. Maybe your results will be a bit more timely than mine.

Redemption code says inactivated, but store claims it was

What are my next steps? I purchased photoshop elements 12 yesterday at Best Buy and am stuck at the redemption code. Thanks for your information!

I appreciate your response - but I have circled around with that and double checked the numbers/letters, etc. I have returned this to Best Buy and they exchanged for a whole new package - same problem. I guess I will be returning this and giving up - since I can't find a link to customer support beyond this forum. Really disappointed in this...

My redemption code says inactive but i just purchashed today help???

can somebody PLEASE help me install my photoshop. my redemption code comes back as inactive. i live an hour away from the walmart i purchased it at so i would prefer to be able to resolve this from home. How can I retrieve my serial number?

See if anything here helps, and definitely try the validation link on that page, which often works when the one in your receipt doesn't:
http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

What to do if redemption code says used?

Who should I contact if after I receive my free redemption code for mtn. lion I am told redemption code has been used?

Launch the MAS, login, OPTION-click the Purchases tab, and you should be able to DL it again.

Typed in Redemption code says it's invalid but confirmed 4 times it is correct

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