Typed material shifts to the top of the page when printed

When I try to print documents, they print out with everything shifted to the top of the page. I have tried cleaning and aligning the print head, and either did not change anything. I also tried to reset the printer by unplugging it, and that did not fix anything either. Thank you

Hi , I would like to be able to help you with your print jobs shifting but I have a few questions first. Is the printer connected directly to a wall outlet or is it in a surge protector or a power bar? We want to connect it to a wall outlet just so we can eliminate the power source as the root cause. See this document for more information about Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector (Note: This document is not limited to Laserjet printers.)  Do you know if the same thing happens when you print the test report or do a copy?
I just want to make sure it's not something with the hardware itself.  Try to print a Printer Status Report to make sure that the hardware functions correctly.On the printer control panel, swipe the display to scroll to Setup, and then touch the Setup icon (). The Setup menu displays.Touch Print Reports, and then touch Printer Status Report. The printer prints the report.
Figure : Example of a Printer Status Report
You could also make sure the printer has the current firmware updates installed. You can click on this link to learn how to Get Printer Updates for HP Officejet Pro 8610.  If the hardware is working correctly, I would need to know the following to help you further;What program are you printing from?Have you tried printing from another program? You could also try uninstalling and reinstalling the printer software. It is possible that pieces of it may still remain that could interfere with a reinstall. I recommend referencing the steps in this document to make sure you haven't missed anything; HP Single-Function and Multifunction Printers - Uninstalling the Printer Software. You may also want to Delete files using Disk Cleanup.  Other places software drivers may hide would be in your Device Manager.  To Open the Device Manager:
1) Click Start (Or Windows Icon) and enter 'Device Manager' into the Search field.
2) Click on the Device Manager.
3) You may want to click on View, at the top of the windows, and then Show hidden devices.
4) Expand the device types, and check for any driver related to your printer.
5) To remove a device from device manager, right-click the device name from the list and then click Uninstall. * For more information see Device Manager Information for Windows 7. It's the same for XP.  Then download and install the newest HP Officejet Pro 8610 e-All-in-One Printer series Full Feature Software and Drivers.   Please let me know if these steps resolved your issue, or if there is anything else I can do to help.  I look forward to hearing from you!   Thanks,

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<blockquote>Locking duplicate thread.<br>
Please continue here: [[/questions/890023]]</blockquote>
'''I was on a web page and i was typing, the next thing I know I hear a strange noise and the banner at the top of the page went left far left the rest of the page went right. Please help me!!'''

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Typed material shifts to the top of the page when printed

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