Typekit desktop fonts are synced but the fonts are not working
I'm new to Adobe Creative Cloud services and immediate have noticed that Typekit is hit or miss. I have no trouble syncing the fonts on Typekit.com, they show as synced in my CC control panel. Photoshop CC sometimes even recognize the missing fonts as typekit fonts on a PSD load and ask if I want to update the missing fonts with the Typekit fonts, I confirm I do or in general try to use the synced fonts, and it doesn't work – fonts are missing. I restart Photoshop, I restart my computer, I attempt the same thing over and over again. Sometimes it eventually works, but today its not. This is all very frustrating since access to Typekit was one of the main reasons I decided to go on the Adobe Creative Cloud. Please help!
Hi sws234,
I'm sorry you ran into trouble here. There are a few things we can check right away to start debugging this:
- First, would you try signing out of the Creative Cloud app and see if this solves the issue?
- Could you try quitting/restarting the Creative Cloud app. Did this solve the issue?
- Could you try Turning File and Font Sync off under: Gear > Preferences > Fonts. Wait a second, then turn it back on. See if the font/s show up and if not, try syncing again. Did this solve it?
- Could you tell me if you're on the Windows/Mac OS X and the version?
- Could you check version of the Creative Cloud app you're using and let me know which version it is? This can be found under: Gear > Preferences > General > Account
If none of those worked, could you drop us a line at: [email protected] and we'll pick it up there? We'll need some account info to continue troubleshooting.
Cheers,
Benjamin
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