Typekit not syncing

I have noticed when my monthly payment is direct debited that my Typekit sync does not work. Yesterday I was happily working on a file in photoshop and added my usual Nimbus Sans font and today, I open the same file and the font is missing, I cannot load from my fonts list and when I choose "add Adobe Typekit fonts" it does not add them. I noticed that I received a payment receipt for my creative cloud subscription this morning. I had a similar thing happen last time when I had a payment receipt. I have no idea why this is happening. I have updated my creative cloud on my desktop. So I will see if that makes a difference. Does this happen to anyone else? and do you know how I can fix it?

Hello,
I'm sorry that you ran into trouble with this. Please email [email protected] with the Adobe ID that you use for Creative Cloud, and we can look into the account status for you.
Thanks,
-- liz

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Why is my typekit not syncing to my desktop?

Why is my typekit not syncing to my desktop? Im on a PC.. Ive tried the process over and over now and i still cant see my TK fonts in adobe apps.

Hi David,
I'm sorry you ran into trouble here. There are a few things we can check right away to start debugging this:
- First, would you try signing out of the Creative Cloud app and see if this solves the issue?
- Could you try quitting/restarting the Creative Cloud app. Did this solve the issue?
- Could you try Turning File and Font Sync off under: Gear > Preferences > Fonts. Wait a second, then turn it back on. See if the font/s show up and if not, try syncing again. Did this solve it?
- Could you tell me if you're on the Windows/Mac OS X and the version?
- Could you check version of the Creative Cloud app you're using and let me know which version it is? This can be found under: Gear > Preferences > General > Account
If none of those worked, I would drop us an email at: [email protected] so we can look into this further.
I know this is a lot. Thanks for your help here. Let me know and we'll take it from there.
Cheers,
Benjamin

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I'm sorry that you are having trouble syncing fonts from Typekit, Susanna. Please try these troubleshooting steps to start:
http://help.typekit.com/customer/portal/articles/1649149
If that don't solve the problem, send the Creative Cloud log files from your computer to [email protected] and we will look into it further. There are instructions on where to find the logs on OS X and Windows in the troubleshooting page.
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-- liz

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Typekit fonts are not syncing. I open an Illustrator file I created with CC Illustrator and now it says that some typekit fonts are missing. I go to Typekit and it shows that the fonts are installed for Desktop. I go to CC .app and it says under the Fonts section that "Font sync is turned on..."
What the heck Adobe?
Fix this issue!
I'm tired of all this logging into this that and CC portal just to do work!
I'm tired of this, really frustrated and tired of it.
We're not getting our money's worth with all these issues.
Adobe, you are NOT what you used to be. You've gotten worse, not better.

Adobe you MUST knock these disruptions off!
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Fix this stuff so it never happens again.
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About a month ago I started as a new member of Creative Cloud, the apps are working fine, but I still get the "comming soon" message for the "File Sync" service and the Adobe Typekit. When am I going to be able to use these features? Is there something I have to do to "enable" it?
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We’re excited to offer you early access to Creative Cloud file and Typekit font syncing. This will bring the files you store on the cloud—and the fonts you use on the web—to your desktop for use in the apps you work with every day.
Ready to begin? If you don’t already have the Creative Cloud desktop app, grab it from the Download Center—it’s free with your membership. Next time you launch the app, go to the Files and Fonts panel to start syncing.

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Hello,
i got the early access to the typekit font sync.
I have the newest Creative Cloud App.
Under the button Fonts are one synced font. That's fine.
But if i open Photoshop CC now, there is no font which i synced called "JAF Facit".
What can i do or have i to do?
Thank you for a quick help.
Best regards
Mark

Hi Mark,
I'm sorry that you ran into trouble with this. Different applications may display the font name differently in the menu. If the font family includes the foundry in the name, such as JAF Facit, it will sometimes not be included. (If you'd like to read more about this, there is a help page "Why isn’t the Typekit font added to the font menu?")
JAF Facit is listed as "Facit" in Creative Cloud apps; see the below screenshot from Photoshop CC. Would you check and see if the font is listed there for you as well?
Please let me know if the font isn't listed as "Facit" for you either, and we can look into it further! Typekit is also working on ways to make these cases easier to find in the future. Best,
-- liz

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I am encountering a very strange problem.
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Moved from the Creative Cloud to the File And Font Sync Early Access forum. They will be able to help you here.

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I started with Font sync on my desktop...selected a bunch of fonts to work with and it worked great (this is literally one of the best additions to my workflow ever)!
When I moved onto working on my laptop from home...it was also working great...Then today I open up CC and it's not syncing. So I check on Typekit...yep everything is still checked to sync there, but nothing showing up on CC and the fonts aren't available in my apps. So I try adding a few new fonts...these ones DO sync...but not the ones I had previously checked. I tried unselecting the old fonts on Typekit then reselecting, doesn't work (although new fonts do), tried restarting syncing, restarting CC. Nada.
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Unfortunately, I'm smack bang in the middle of a project using a bunch of fonts I now can't access with a looming deadline. Not fun times.
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Hi,
it would be useful to see your log files. You can get them from either location below, depending on your OS:
Mac:
/Library/Application Support/Adobe/CoreSync/CoreSync-yyyy-mm-dd.log
(On Mac, you need to use the Go To Folder option from the Go option in Finder (menu at the top). Then in the pop up enter:
/users/username/Library/Application Support/Adobe/CoreSync/
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Windows:
%APPDATA%/Adobe/CoreSync/CoreSync-yyyy-mm-dd.log
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Hi,
I've just recieved an invite to use the new TypeKit font syncing for desktop Apps, Great! I follow the link to begin, which prompts me to download the latest Creative Cloud. This just re-installs App manager and that's it!!!
So I'm assuming I can't get the latest Creative Cloud App because it's not available to anything below Mac OS X 7
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Hi Oli,
I'm sorry you ran into trouble here. Unfortunately, right now, the syncing of the fonts is handled by the Creative Cloud app. So it's required in order to use desktop sync fonts from Typekit.
I'm sorry I couldn't be of more help here. I can definitely share your request with the team. Let us know if you need anything else: [email protected]
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Hide
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Typekit not syncing

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