Types of agents
Dear Experts,
I learnt that there are three types of agents and also definiyion of them.
Responsible Agent: Responsible Agent is a user assigned to a step in the step definition. Expressions, organizational objects, or rules can also be used to assign the responsible agents.
Possible Agent: Possible agent is a user who is authorized organizationally to start a task and execute the relevant work item.
Actual Agent: Actual Agent is the person who receives a work item for further processing. The agent can be directly assigned to step or agent determination can happen dynamically at run time either from rule or from the organization structure.\
But I am not able to differentiate them real time. I am assigning an agent in expression of send mail step. Is he actual agent? Then who are responsible and possible agents. Please tell me with a real time example.
KR,
S Bharath
Dear Bakker,
Thanks for your clear reply. I need one small clarity. As you said all users assigned to a position can be responsible agents. But as far as i know for a position we will assign only one user. Correct me if i am wrong. Also as you said if we make the task as general all users are possible agents.
When i am assigning a user in expression step via container element i mean to send the workitem only to that agent(I do not want others to see it). Can you tell me what is the necessity of making a task as general.
KR,
S Bharath
Edited by: bharath padmanabhan on Oct 1, 2009 1:58 PM
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