Types of tickets which a oracle dba solves
Hi,
Can u please tell me about different types of tickets which will come for a dba to solve.I also want to know information on L1 AND L2 support. What is the difference between them.
It really depends on the kind of business that you are running.
If its a ASP environment and you are responsible for handling customer databases as well, then expect tickets right from installation till performance tuning.
If it is a in-house development, then as a DBA you should be concerned only with the database related issues; even database server related issues should be handled by the system administrators, not you.
I also want to know information on L1 AND L2 support. What is the difference between them. Its how your company defines them.
In general, as a DBA, you should be concerned only with the database related issues but you should also be able to pin point the problem, if it is not database related.
Similar Messages
-
VSS-00011: Connection to database instance <instance_name> failed.
Cause : The user account in which the Oracle VSS Writer Service is running does not have the DBA privileges to log in to the Oracle instance.
Action : Run the Oracle VSS Writer Service in a user account that can connect to the Oracle instance with DBA privileges.
I have assigned ora_dba group to the user that runs the Oracle VSS Writer Service which is the only Oracle solution but still getting
the above error. Was advised to raise the issue here that it is an OS issue. Pls helpThe user account cannot access Oracle Database instance. And also how do you temporarily disable security software on the server.
Have you checked what I already asked for? "Try using the user account and access the Database Instance.
That will let you see if the problem is with the user account permissions or not."
If this does not help then you can contact Oracle as suggested by Dave.
This posting is provided AS IS with no warranties or guarantees , and confers no rights.
Ahmed MALEK
My Website Link
My Linkedin Profile
My MVP Profile -
Which is the best training institute in india for oracle dba?
hi,
i am looking for good training institution in india to learn oracle dba
so pls can any one suggest me which institute providing the best training for this course
thank you in advanceuser12483593 wrote:
hi,
i am looking for good training institution in india to learn oracle dba
so pls can any one suggest me which institute providing the best training for this course
thank you in advanceThe best training is probably by Oracle University
Goto [http://www.oracle.com/education] - choose Product Courses, Database and Grids:
(eg [http://education.oracle.com/pls/web_prod-plq-dad/db_pages.getpage?page_id=14&p_org_id=1080544&lang=US])
In both cases ensure country selected on top right is India.
On the schedule choose courses with +100% Student Satisfaction+
It is hard, (though obviosly not impossible), for other institutions to better this standard of such courses.
If you are aspiring to Oracle DBA OCP be very sure the institute you are choosing satisifies the requirements for the Hands on Course, and do not take the institutes word for it but check.
It may well be that you are looking for institutions offering the WDP programme. This is a maximm of 6 hours/week over several weeks so IMHO is impractical if you do not live nearby. There appear to be comments that sometimes the training from these institutes doing the WDP course can be of very variable quality. Probably the only option here is to seek out the opinions of recent psat students you can trust. -
Crm consultant handles which types of tickets
crm consultant handles which types of tickets?
Yes you are correct that a CRM consultant doesn't normally handle production support tickets due to the cost. That being said for those of us on the good side, we get to deal with almost everything. I can honestly say the only lifecycle functions I haven't done in a CRM project is install hardware, install OS, install db software, instal CRM from source cds, apply a support package, and install an upgrade software. I'm talking about the physical basis tasks and not the projects related to those activities.
I think those of us doing support+projects have more fun. It's the only situation where I could discuss new business requirements, talk to basis about profile parameters in the same day, fix the SAP GUI and internet explorer and debate with other developers about whether to do something recursively in the same day. I really wish I had the luxury of consultants of having only to code or configure or write documentation .
Take care,
Stephen -
Which has better opportunities Oracle DBA or Oracle Applications
Hello,
I am a fresh MCA candidate currently working in infosys as a Software Engineer. i would like to switch either to Oracle Apps or Oracle DBA. But I am unable to decide which will have better career opportunities.
Regards,
Amjad Khan>>
As a fresher can I apply for ORacle Apps Jobs after completion of my OCP certification.
>>
Oracle Apps has new certification and if I am nost wrong, it is still in beta.
>>
Is Oracle DBA a higher level then Oracle Applications ?
>>
For me, as a CORE DBA, Oracle Apps doesn't excite me much because I can't play with Oracle Apps database as I do with the CORE database.
There are other areas which should be considered as an Apps DBA.
Jaffar -
Are the oracle DBa's seeing an end to their career
It's been 2-3 years i am working as an oracle dba in a mid range shop and i was pretty happy with it. After having the satisfaction , I was always worried about the future of an oracle dba. I always heard sql server and db2 are much much better than oracle as they are less complex to administration and their cost is less. Though the oracle people would talk about performance and scalability but with the recent releases , those db have overcome those problems. The problems for oracle dba are coming from several ways:
1.Companies are shifting for sql server or db2 as for low cost and low required of man power.
2.Oracle itself becoming automated.
3. Company like IBM offering main frame solution with free db2 database for the entire data center.
4.With the concept of Cloud computing storage would be third party location , where few employee can take the responsibility.
And..many moreeee...
It gives me a COLD feelings what would i be doing in 3-5 years from now and how could a dba would evolve himself with the change??? I hope this time i am not right.. all the points that i showed is wrong...
Regards,user11181920 wrote:
In next N years ultimately everything in RDBMS will be automated.
This is a common trend and Oracle is leading flagship in it.
Ultimate goal, as I see, is to eliminate DBA, minimizing cost of ownership.
This will attract business to such products - self-managed software.
I do not see it to happen tomorrow, though. But it is going there.
Yeah, well 30 years ago the experts were predicting the end of the need for programmers (the old term for 'developers'). "End User Computing" would put the power in the hands of the business users and eliminate the entire IT department. No I'm not exaggerating. That was the prediction. And people like you were insisting it would come to pass.
You don't even have to go that far. Look at the predictions for the 'paperless office' . . .
Many here will argue with me, but look of the definition of DBA
http://sqldbpool.com/2008/12/22/dba-roles-and-responsibilities/
>
DBA Responsibilities
Installation, configuration and upgrading of Microsoft SQL Server/MySQL/Oracle server software and related products.
Evaluate MSSQL/MySQL/Oracle features and MSSQL/MySQL/Oracle related products.
Establish and maintain sound backup and recovery policies and procedures.
Take care of the Database design and implementation.
Implement and maintain database security (create and maintain users and roles, assign privileges).
Database tuning and performance monitoring.
Application tuning and performance monitoring.
Setup and maintain documentation and standards.
Plan growth and changes (capacity planning).
Work as part of a team and provide 7×24 supports when required.
Do general technical trouble shooting and give consultation to development teams.
Interface with MSSQL/MySQL/Oracle for technical support.
ITIL Skill set requirement (Problem Management/Incident Management/Chain Management etc)
>
Well, that's ONE "definition" of a DBA. It's far from "the" definition.
I'll tell you what. I've actually sat on committees that drew up lists like that. I can tell you first hand that while a lot of things on the list may look legit, there is also a lot of pressure just to fill up the list with as many things as possible in order to justify head count to the bean counters. You could just as well add 'weekly cleaning of the left-hand smoke shifter.'
Then lets look at them one by one:
Installation, configuration and upgrading of Microsoft SQL Server/MySQL/Oracle server software and related products.How often Installation happens? Once for one new app. Usually app vendors have recommendations that DBA should follow. So, what is DBA's role here? Start installer and to follow.
Configuration and upgrading will be more and more automated.
Except the app vendor left out critical details they didn't think were critical because they don't understand the database. Or have bogus 'requirements' because they don't understand the database. Or their recommendations were based on how they did it in their pristine development lab and they never even knew about critical dependencies that might not exist outside of their lab.
Week before last I spent 50 hours working on installing a new database based on the app vendor's specifications ....
Evaluate MSSQL/MySQL/Oracle features and MSSQL/MySQL/Oracle related products.Again, how often? When new App is about to be created and designers need to choose which DB they will need.
And then they proceed to develop on rdbms-A using best practices they learned from rdbms-B -- which turn out to be worst practices on rdbms-A. And only when they go live do they discover that their design doesn't scale because they tried to re-invent (poorly) functionality built into the database.
Establish and maintain sound backup and recovery policies and procedures.Again, how often yo need to establish policies and procedures? Every time you put in a new app with a different SLA.
Backup itself is 100% automated already today. Only if you buy off on the lowest common denominator.
Recovery is close to 100%.Oh? Go spend some time in the RMAN forum ...
And even if it were close to 100%, 'close' only counts "when playing horseshoes or hand grenades."
Most of enterprise backup software support backup and recovery of major RDBMSs.
Just specify a date "from" and click Go.
A little bit complex with RMAN. You have to type(!) RESTORE DATABASE; RECOVER...
Until the cause of failure was something the automation didn't anticipate. Or you then discover that your 100% automated-out-of-the-box backup didn't work the way thought it did. Oh, it 'worked' all right. Just not the way you thought it did.
Take care of the Database design and implementation.Where? Only in development shops.
Depends on what you mean by 'database design and implementation'. And most companies have some sort of development, even if they don't recognize it or call it that.
Implement and maintain database security (create and maintain users and roles, assign privileges).Centralized enterprise security (Domain etc) are in use. Many apps have their security and use basic RDMS security to login App running user.
Until such time as "nothing changed" but "I can't connect to my database".
Database tuning and performance monitoring.Greatly automated. Ultimately will be 100% automated.
Until it's not. See my comment above about developers.
Application tuning and performance monitoring.There are enterprise solutions for monitoring. Also Oracle has Grid Control.
Application tuning can be done by app vendors.I've NEVER met an app vendor that knew **** about how their app impacted performance. 100% of them throw it back on the DBA. I had an app vendor tell me that Oracle was incapable of sustaining more than five concurrent connections.
DBA cannot tune App itself. It may only modify some things in DB that will perform better. And this will be automated.
No, because the database cannot anticipate what stupid things the vendor may do. And it can only work with what it is given.
Setup and maintain documentation and standards.How often?
As often as anything that is documented, changes. As often as it is discovered that something that should be documented, isnt'
Plan growth and changes (capacity planning).Well, DBA should do it. But, again, how often?Should be almost constantly. Given budget cycles, you can't wait until your disk is 98% full before asking to buy more.
>
Work as part of a team and provide 7×24 supports when required.Where such 7×24 support policy exists.Look at my comments above about how these lists get created in the first place.
I can tell you from experience that such 24x7 policies are more common than you seem to think. Just about any financial processing business, logistics and transportation business, telecom business ...
And what from above should be supported during a night by a human?
I see just a restore/recover DB, because a human should make a decision "From which Date".
Do general technical trouble shooting and give consultation to development teams.Yes, in Dev shops. Most of shops are not development shops, though may do custom and ad-hoc reporting and small app development. Do they need a dedicated DBA for this? I doubt. Either a developer will be (self)trained to do some DBA's tasks or DBA will become a SQL developer in that team.
Interface with MSSQL/MySQL/Oracle for technical support.Oh yeah... :)
ITIL Skill set requirement (Problem Management/Incident Management/Chain Sure, two days of training to know basics of ITIL to understand what manager of Helpdesk (Support and Incident Management Team) is talking about.
So, I see DBA should go in of 3 directions:
1. Very deep technical expert that can help in some rear and difficult cases. How many of them will be needed?
2. SQL/ETL/etc Developer. There is not much automation in software development yet.
3. DB Design and Architecture. How many of them will be needed? May be more that #1.You seem to think that automation will solve everything. Take that to it's logical conclusion and it will put all of IT out of work. See my comment above regarding "End User Computing'. What you forget is the human element. Not the human DBA trying to do things you think are or soon will be automated. No I'm talking about the humans that create the kinds of problems that automation is *always* trying to catch up with. Pointy Hair Bosses dreaming up new requirements. Bean counters refusing to by an additional 10 gb of disk. Developers that refuse to learn and/or follow best practice. Developers that can't think beyond clicking an icon to create a table. Developers that treat an rdbms as a data dump and try to use Java to re-invent every bit of functionality the db already provides. Systems administrators that delete all of your online redo logs because he needed disk space and 'log files are expendable'. End users that forget their password *EVERY F****** DAY!*
No, I don't spend my time managing extent distribution like I had to do with 8i. Yes, a lot of things I had to do manually in 8i are now successfully automated to the point I don't have to do them .. or have simply been engineered out of the system. But no amount of automation will overcome the ways humans (Executives, managers, supervisors, other IT team members, and users) figure out how to bring a system to its knees.
This whole discussion reminds me of Dippin' Dots. "The Ice Cream of the Future". Well, it's been "The Ice Cream of the Future" for almost 30 years ....
Edited by: EdStevens on Oct 1, 2012 8:55 PM -
Application for the post of an ORACLE DBA
=================================================================
============
ARUNKUMAR RAGHAVAN MSc,BEd,PGDMCH,(MBA)
=================================================================
============
CURRICULUM VITAE
Covering letter
From
Arunkumar.R, email : [email protected],
[email protected]
No 16 /9 Nagendra nagar,
Velachery main road, checkpost,
Near jaya hospital,
Chennai -600 042.
Respected Sir / Madam,
SUB : Application for the post of
ORACLE DBA / DBO - Reg
I wish to submit the following few lines for your kind
consideration.
I feel more comfortable and satisfactory with this type of job
as
I am keen to serve as an employee of your esteemed organization,
which has an intellectually stimulating and emotionally
satisfying environment.
I assure that, I will do my duty to the fullest satisfaction of
my
higher officials, colleagues and to the best of my knowledge and
belief.
I am attaching my CV, first 2 pages of my first book –“ORACLE
ARCHITECTURE MADE EASY”, and a newsletter about Penta Media
Graphics Ltd, my present employer.
Expecting the favour of your earliest reply.
Thanking you with respectful regard,
Yours truly,
(ARUNKUMAR.R)
=================================================================
============
CAREER OBJECTIVE
1. To be a dependable ORACLE DBA and to deploy an
efficient DATA WAREHOUSE and DATA MART.
2. To write unique books on ORACLE DBA and DATA WAREHOUSING
for enthusiastic learning
Experience summary
q Five years and six months of overall experience in
Software Industry.
q Over 24 months of work experience in the administering,
and maintaining the Oracle Database of sizes 3 GB
q Training and authoring books, CBT’s,WBT’s for Oracle DBA
and
Data Warehousing .
Technical skills
Hardware IBM PC, MAC
Operating Systems WINDOWS NT, 95/98/2K, MS-DOS,
LINUX, MAC-OS
RDBMS ORACLE 8I, DBASE, FoxPro,
MSACCESS
Internet Tools HTML, IIS, FrontPage
Responsibilities at PENTAMEDIA GRAPHICS LTD,
(formerly known as PENTFOUR SOFTWARE EXPORTS LTD, SEI-CMM LEVEL
4 COMPANY )
1. Maintaining an "Oracle Pre-Production Database" of size 3 GB.
2. In charge of the CBT's on Data Warehousing & ORACLE
DBA.
3. Installing and upgrading the Oracle server (Oracle 7.3,
Oracle 8.0,
ORACLE 8i,) and application tools.
3. Allocating system storage and planning future storage
requirements
for the database system.
5. Creating Tablespaces for the different group of
projects namely
SOFTWARE, ENGINEERING, MANAGEMENT, and SCHOOL PROJECTS.
6. Creating tables, views and modifying the database
structure, as
necessary, required by Project Leaders and Programmers.
7. Enrolling users and maintaining system security and
controlling and
monitoring user access to the database.
8. Backing up and restoring the database.
Specific Achievements
1. CBT's and WBT's authored (Reference:
www.pentalearn.com )
* Data Warehousing for beginners
* Data Warehousing - Intermediate
* Stepping into ORACLE DBA
* ORACLE DBA - Security
* ORACLE DBA - Backup & Recovery
* Step by Step - ORACLE DBA
* OCP GUIDE - Architecture & Administration
Under Production
* OCP GUIDE - Backup & Recovery
2. Book's authored (Under compilation)
* ORACLE ARCHITECTURE MADE EASY.
* Learn ORACLE DBA in 23 days.
4. Knowledge of documentation and procedures for SEI CMM -
ISO –
QUALITY AUDITS.
4. Academic Project - (Reference: [email protected])
o Title ORACLE QUESTION BANK
o Outline Training software for OCP
(Oracle Certified Professional)
o Period DEC 1998 - JAN 1999
o Software VB 5.0, M.S.ACCESS
5. Awards :
State first & district first in Vivekananda Academy
of cultural
Studies
=================================================================
============
Employment History
1. Company Name : Pentamedia
Graphics ltd
Title : instructional designer
Level : Senior Executive
Specialization : IT/Computer Systems/Software
Function : Professional /
Consultant / Specialist
Industry : Computer / Information
Technology (Software)
Date Joined : 12 oct 1999
Duties : Responsible for CBT’s,
WBT’s on DATA
WAREHOUSING & ORACLE DBA.
project guide for TEAM
members.
Developed 5 training
software.
Maintaining "ORACLE-
PRODUCTION DATABASE"
of size 3GB.
Reason for leaving: working currently
2. Company Name : S.A.International ltd
Title : training officer
Level : Senior Executive
Specialization : IT/Computer Systems/Software
Function : Lecturer / Teacher /
Trainer
Industry : Computer / Information
Technology (Software)
Date Joined : 08 Aug 1997
Date Left : 09 Sep 1999
Duties : At S.A.INTERNATIONAL LTD,(A joint
venture company of ELCOT, GOVT OF TAMILNADU UNDERTAKING)
Responsible for all training programmes.
Project guide
for all college students.
Senior Faculty
for "ORACLE DBA" classes.
Accomplishment : Wrote student guides on office
2000 and on ORACLE DBA
Developed 3 training
software.
Reason for
leaving : To get more
experience on ORACLE DATABASE
MAINTENANCE
3. Company Name : G.K.M.college of
engineering & technology
Title : lecturer
Level : Junior Executive
Specialization : Education
Function : Lecturer / Teacher /
Trainer
Industry : Education
Date Joined : 06 May 1996
Date Left : 09 Aug 1997
Duties : Incharge of computer
science department,
Conducting classes and
all academic
activities.
Accomplishment : Wrote 2 student guides on office
1997 and on
ORACLE DBA.
Reason for
leaving : To get more
experience on ORACLE DBA
Activities
4. Company Name : Infra computers pvt ltd
Title : Asst.technical manager
Level : Junior Executive
Specialization : Training & Development
Function : Executive
Industry : Computer / Information
Technology
Date Joined : 30 Apr 1995
Date Left : 06 Jun 1996
Duties : Monitor the day to day
operations of the
SOFTWARE/HARDWARE SERVICE DEPARTMENT. Monitor the DEPARTMENT
STOCK and cash flow position, Meeting executives for Business
development activities
Accomplishment : Joined the Company since August 1994
as Asst TECHNICAL MANAGER. Promoted to TECHNICAL MANAGER in july
1996.
Reason for
leaving : To study M.B.A
(master business
Administration)
ORACLE DBA SKILLS SELF EVALUATION FORM
Oracle: SQL and PL/SQL Skills:
rate
from
0 = None
through 5 = Guru
Creating and maintaining database objects 3
Store, retrieve, and manipulating data 3
Create PL/SQL blocks of application code 1
Familiarity with PL/SQL packages 1
Familiarity with PL/SQL tables and records 0
Calling PL/SQL functions from within SQL statements 0
Building reusable code
0
Crafting code that automatically adapts to changes
in data structures
0
Writing SQL inside PL/SQL programs
0
Reading and writing operating system files 3
Executing host commands and C programs 0
Issuing database alerts
1
Analyzing memory utilization in your session 2
Debugging and tracing program execution 1
Manipulating raw data and large objects 1
Building your own packages
1
Oracle Enterprise Manager Skills:
rate
from
0 = None
through 5 = Guru
Install Oracle Enterprise Manager 5
Administer and monitor Oracle database environments 5
Oracle Enterprise Manager architecture 3
Setup a console for your own environment 3
Implement job and event based system management 3
Understand the integration of shared administrator
responsibilities
3
Tuning Pack
1
(which comprise Oracle Expert, Tablespace Manager
and SQL Analyze)
Diagnostic Pack
0
(which comprise Oracle Trace and Data Viewer,
Performance Manager,
Capacity Planner,and Top Sessions)
Change Management Pack
0
(which comprise Database Alter, Capture, Diff,
Propagate, Quick Change, and Plan Manager)
Database Administration/ Backup and Recovery Skills:
rate
from
0 = None
through 5 = Guru
Familiarity with Oracle7 database environments 5
Familiarity with Oracle8 database environments 5
Set up, maintain, and troubleshoot database 4
Plan and implement database backup and recovery
strategies
4
Understanding of backup, restore and recovery
operations
4
Oracle8 Recovery Manager 4
Network Administration Skills:
rate from
0 = None
through 5 = Guru
Familiarity with Oracle7 Server 5
Familiarity with Oracle8 Server 5
Familiarity with architecture of Net8 4
Establishing connections between peers 5
Client and a server node using various
naming methods
4
Configuring middle tier systems 0
Familiarity with Names Server
1
Familiarity with Connection Manager
3
Memory, I/O, physical structure and
resource contention 2
Familiarity with dynamic performance views 4
Familiarity with initialization parameters 5
Familiarity with diagnostics and tuning guidelines 3
Data Modeling and Relational Database Design Skills:
Arun's
rate from
0 = None
through 5 = Guru
Knowledge with entity-relationship models 2
Knowledge of normalization and relational
database design
1
Defining business information requirements 3
Creating entity-relationship models
3
Transforming requirements into an initial
database designs
3
Personal Strengths :
INVOLVEMENT alone gives PERFORMANCE. With my
spiritual base &
MOTIVATION, I am confident that I will reach the
pinnacle
in the field of ORACLE DBA. I hope my right thinking &
Hardworking nature will make me successful.
Current Communication Address
Address : 16/9, nagendra nagar, velachery
main road,
near jaya hospital, chennai-42
chennai, 600042 India
Tel [home] : 91-44-2552406
Tel [office]: 91-44-4839854
Tel [mobile]:
Email : [email protected],
[email protected]
Permanent Address
Address : s/o N.Raghavan, laksminayackan
patty(po)
thevaram(via), theni(dt), pin
625530
laxminayakan patty,
625530 India
Tel : 91-4454-54739
Email : [email protected], [email protected]
Personal Particulars
Date of Birth : 05 Aug 1971
Gender : Male
Nationality : India
Marital Status : married
Permanent Residence of : India
Passport Number : T465022
Valid Upto Jan 2005
EDUCATIONAL QUALIFICATION
COURSE UNIVERSITY/BOARD Yr.of PASSING
CLASS & %
S.S.L.C TAMILNADU SECONDARY MAR 1986
FIRST 85.40
H.S.C TAMILNADU HIGER SECONDARY APR 1988
FIRST 68.90
B.Sc MADURAI KAMARAJ UNIVERSITY APR 1991
FIRST 68.63
(PHYSICS) VIVEKANANDA COLLEGE
M.Sc MADURAI KAMARAJ UNIVERSITY APR 1994
FIRST 70.40
(PHYSICS)
BEd MADURAI KAMARAJ UNIVERSITY NOV 1995
SECOND 52.20
TECHNICAL QUALIFICATION
COURSE UNIVERSITY/INSTITUTION Yr.of
PASSING %
PGDMCH# St.JOSEPH'S COLLEGE JULY
1995 59.70
BHARATHIDASAN UNIVERSITY
DPCS* @ DOE & TC.T.S- NCVT TRADE SEP 1996
79.47
(AICTE^ APPROVED)
# POST GRADUATE DIPLOMA IN MICROPROCESSOR AND COMPUTER
HARDWARE
* DATA PREPARATION AND COMPUTER HARDWARE
@ DIRECTORATE OF EMPLOYMENT & TRAINING CRAFTSMEN TRAINING
SCHEME
^ ALL INDIA COUNCIL OF TECHNICAL EDUCATION
PROFESSIONAL
TRAINING UNDERGONE
Completed 'ORACLE DBA' Course at RADIANT SOFTWARE PVT LTD,
WEST MABALAM,
CHENNAI -33.
Language Proficiency :
Languages - Proficiency (1=worst - 10=best)
Spoken
Written
English 5 6
Tamil 9
9
Supplementary
If and when employed by the company
Willing to Travel : yes
Willing to be Relocated : yes
Possess Own Transport : T465022 Valid
Upto Jan 2005
Expected Monthly Salary :
Negotiable
Availability :
Immediately
=================================================================
============Sorry, but according to Apple, iTunes Store: All Sales Are Final
You can avoid accidental purchases.
From the iTunes menu bar click iTunes / Preferences then select the Parental tab.
Select: iTunes Store
Click OK. -
Hi experts,
Can some one please tell me
1) what types of tickets do we get in production support project?
2) how do we solve them?
if some one can send docs relating to tickets it would be appreciable,
mail id is [email protected]
thanks in advance
MazharHi Mazhar,
Check out this doc. It definitely helps you
what are SAP Tickets.
SAP Tickets are nothing but problems or issues raised by the end customer in a company where end users are running SAP project.
Once the SAP project is implemented, support phase begins. Support team is responsible for solving the tickets/issues in day-to-day business.
For any support project, customer will set up Help Desk. If any problem occurs customer will call Help Desk and register the issue/Ticket.
Different companies use different software products to manage SAP Tickets. Remember this software is not provided by SAP. It is third party software. There are many software products in the market like Manage Now et c. You can call these software products as tools.
All tools will provide the common attributes which are listed below-
1) Every user will be provided with user name and password to enter into the tool
2) We can see the tickets assigned for a particular user name.
3) You can list all open tickets by giving the Date Range
4) You can list all closed tickets by giving the Date Range
5) You can list out all the open tickets assigned for an User
6) You can list out all the closed tickets assigned for an User
7) You can see the description of the Ticket, by entering the Ticket Number. You can see who had raised the Ticket, what is the problem. What is the severity of the Ticket?
There are lot many other attributes like you can transfer the Ticket to another user etc.
What is the severity of the problem Ticket?
When a Ticket is raised, it will be given severity. There are following severities. It may vary from company to company.
Severity 1
Severity 2
Severity 3
Severity 4
The severity will be decided based on the business critical impacts.
If there is large impact on the business it
will be given 1 severity, if it is having least impact then it will be given 4.
Severity 1 problem tickets should be solved in 8 hours.
Severity 2 problem ticket should be solved in 16 hours.
Severity 3 problem ticket should be solved in 15 working days.
Severity 4 problem ticket should be solved in 30 working days.
Again the no of days may vary from one company to another.
All these things will be decided when giving the contract to the IT
company. The agreement is called as "SLA".
SLA stands for Service Level Agreement.
What happens if a particular ticket is not solved by the IT company
according to the SLA/Contract?
The Customer imposes fine on IT company as per the contract/SLA.
Errors in Extraction
1) RFC connection lost.
2) Invalid characters while loading.
3) ALEREMOTE user is locked.
4) Lower case letters not allowed.
5) While loading the data i am getting messeage that 'Record
the field mentioned in the errror message is not mapped to any
infoboject in the transfer rule.
6) object locked.
7) "Non-updated Idocs found in Source System".
8) While loading master data, one of the datapackage has a red light
error message:
Master data/text of characteristic ZCUSTSAL already deleted
1)extraction job aborted in r3
2) request couldnt be activated because theres another request in the
psa with a smaller sid
3) repeat of last delta not possible
4) datasource not replicated
5) datasource/transfer structure not active
Issues faced during the implementation :
1. Slippage of milestones
2. Incorrect or wrong design
3. Reporting format problems
4. Data not matching or reconciling problems
5. Issues discovered during testing leading to redesign
6. Performance issues
7. Requirements misinterpretation
9)check the data same in source system and target system ( i mean suppose u are extarcting from r/3 after loading check ur data r/3 and bw same or not.
10)that is abap code, i didnt understand ur question properly.
11)
12) generic extarction, if ur businees contect satisfy ur requirement u go for generic, suppose u need data from different tables go generic with view with 1:1 relation 1:M relation for function module.
13)v3 update back groud job is in lo
14)its superior info object, u can find this in master data tab .
15)
16)tuning we will go for improve query performance (compression, aggregates, partation, index, rollup, precalculated web tneplates.)
17) rsa7(check with some one)
18)bw statics for find data base time and olap time and frontend time(based on u can improve query performance create like aggra comp , indices etc..)
19) direct chain only one chain , meta chain if u have more than one chains
load errors u can solve manually, other than load errors u can wait right click and repeat.
20)
21) u cn cteate other cube and traansfer, but data space waste.(bec structures will be deffi)
22) u mean data source enhancement.or not(let me know)
23)rsap0001( for customer exit variables) 001 for transaction data 001 attributes, 003 text 004 hierchies.
24)web application design , its like same bex, but report will execute in browser.
25)
26) arrangement of process are called process type and we can use varient and start process for back ground jobs. -
Can not insert a row to a table from Oracle DBA Studio
Hi,
I try to use the Oracle DBA Studio to create a table and put some test data in it. Here is what I found:
I start Oracle DBA Studio on the client machine by connecting to an Oracle server 8i (8.1.7). I create a simple table called Test with two columns: one is USER, VARCHAR2, 10; and the other is USER2, CHAR, 2. After that, I right click on the table name and select "Table Data Editor" from the popup menu. The table editor window shows up. I type in the value 'AA' and 'BB' in the grid of two columns. Then I click the Apply button. An error message box popped up:
ORA-00928 missing SELECT keyword.
I click Show SQL button. The SQL statement is as following:
INSERT INTO "TASYS"."TEST" (USER ,USER2 ) VALUES ('AA' ,'BB').
I copy the statement to SQL Plus and run it. The same error is generated. But if I remove (USER, USER2) from the statement, it inserts a row without complaint. In other word, the database will not allow to insert if individual columns are list. I realize something must wrong with the new server and client installed and could not figure out what happening. Hope someone can help.
Thanks.
nullI am not sure, but could it be that USER is a keyword or predefine word. Check Oracle'slist of predefine/keyword
-
My name is James, and I am a resident of seattle WA. I am a software and hardware tester profesional both in manual and automation using windows and linux (but mostly software testing on windows platform) for the past 6 plus year. However, I am looking forward to go into oracle DBA. I have intermediate experince with MS SQL 2005/2008 and oracle 9g/10g. What is the best resources out there or book(s) that I can use to enhance my oracle DBA skill and is there a way to get an entry oracle DBA position out there to kick off as an oracle DBA? Any advice would be highly appreciated.
Thanks,
-James.Its getting near impossible to get into the Oracle DBA field, unless perhaps you are a developer at a company that just happens to need a DBA and you are in the right place at the right time.
Most companies have downsized their DBA staffs, and most companies now expect their DBAs to take on much more databases as well as other responsibilities, including web server administration, develop SQL and PL/SQL and reports, and just about anything else your supervisor happens to need without having the funding to hire someone.
Just as you noted, to be a DBA today requires at least 3-5 years experience, along with a couple years of RAC, Data Guard, Streams, TT, and whatever else is new, and perhaps a Top Secret Clearance that has been active within the past 6 months.
Its near impossible. Even then, if you happen to have all of the above, there will likely be 20 or 30 (or more) qualified applicants for every job opening. But most companies are not hiring to fill permanent positions. They would rather hire you as a temp worker that they don't have to worry about laying you off, or paying your benefits. And of course, if you work for a temp agency, they don't have benefits. And most companies don't want to hire someone who has been working for temp agencies very long because they think you will just leave for the next opportunity to make more money.
And if you do happened to get hired by a company in a permanent position, they will likely put you on as a salaried employee that they can exploit and work you 55 hours a week without compensation or time off for hours over 40 hours.
So catch-22 is exactly right. For a newbie, I think it would be easier to get a IT related job within a company and then perhaps transfer positions later when or if one ever opens up.
It sounds like a bleak picture, and actually it really is, especially for a newbie coming into this field. I'd recommend considering web page development for eCommerce type software. That seems to be where the money is, (if you don't mind doing that kind of work).
Just my two cents... -
Help:What is the Future of Oracle DBA Professional?
Hi Guys,
I am new(fresher) to the field of Database administration can u tell me more about the role of a DBA and after 3-5 years of experience where can i find oppurtunities and which companies hire DBA's and does certification help DBA’s what edge do DBA’s have over Software Developer’s
Thanks
VijayVijay,
There is no such thing that the future will nto be there for the dbas.Its not the profession of dbas but it applies to everyone who is in any field.The value is only for those who are good in what they do. So if you are really good in whatever you do there wont be any issues in oppertunities. Oracle database is a very vast field and you need to keep your self always open to learn new concepts , things, technologies to make sure that you are in demand.
Aman.... -
Looking For Oracle DBA Supervisor
I am looking for a Database Management Supervisor for an excellent company with great benefits and excellent working culture. Profile is mentioned underneath. Managind DBA's Experience is very necessary. There is also a referal fee of $1000. Feel free to call me for further questions and send your resume at [email protected]
Thanks
Harvinder Singh
www.karta.com
[email protected]
Ph: 800-725-2782 x3302
210-582-3302
This position will be responsible for supervising 6-9 Database Management Analysts (DBAs) in managing databases and supporting application development. This position will also give directions and lead the activities of enhancing database standards and procedures for Oracle Database operations. Responsibilities include:
· Plan DBA resource for production support and various projects
· Manage the performance of assigned associates (primarily Oracle DBAs)
· Provide database services to applications running on Oracle, Sybase, Adabas, and Microsoft SQL Server
· Provide technical direction of database operations (database design, database backup/recovery, monitoring, security, performance tuning, etc.)
· Maintain relationships with clients, managers, end users, and other technical staff, to understand client needs and optimize service levels
· Work with the manager to select, develop, and maintain an effective team
· Resolve any database performance issues pertaining to specific projects and general day-to-day activities
· DBMS software management
· DBMS vendor management
Requirements for this position include:
· Minimum 2 years experience managing DBAs
· Must have extensive Oracle database management experience
· Strong knowledge of RDBMS management throughout the application development cycle
· Strong knowledge of managing database in the Unix environment
· Good judgment in identifying issues and recommending solutions to others
· Strong communication skills
· Project management skills
· Thorough understanding of application architecture concept
· College Degree
Desired skills include:
· Sybase
· MS SQL Server
· Windows knowledge
· Mainframe knowledgeHi,
below is the link which will help u to upgrade 10.3 orderbookin to 11g
http://docs.oracle.com/cd/E23943_01/upgrade.1111/e10127/soa_order_booking.htm
"A Example: Upgrading and Redeploying SOA Order Booking"
Note: The composite functionality is same between soa suite 10.3 and 11g. you can upgrade the composite using 11g jdev and it will be automatically converted to 11g composite
If you are happy with answer please assing some points -
I am Commerce graduate and in mid career.
I want to change my career.
Please guide if i intend to become DBA, Oracle app DBA or Oracle DBA
Which will we good for me?user11932615 wrote:
I am Commerce graduate and in mid career.
I want to change my career.
Please guide if i intend to become DBA, Oracle app DBA or Oracle DBA
Which will we good for me?Define "good for me"
Define "Oracle app DBA"
Define "Oracle DBA"
"When I use a word," Humpty Dumpty said in rather a scornful tone, "it means just what I choose it to mean -- neither more nor less."
(Lewis Carroll - Through the Looking Glass)
And so it is with job titles. -
Hi All,
This Karnan, i have finished BCA(Computer Application) 2008, and i did oracle9i DBA OCP,
I was not able to get into Oracle DBA as a fresher.
Finally Nov-2009, i got job in POLARIS SOFTWARE LAB ltd., as Software Tester.
I'm very much passion about in Oracle, i want to be a DBA only,
Please any one guide me how to get entered in ORACLE DBA as a fresher,
or let me know if you know about companys whho's hiring freshers for oracle.
Thanks,
Karnan ThambiduraiWell, I am not sure that how does this question fits in the database general forum in any ways. If it should be posted( please note the "if") , the most suitable place would the Community discussion forum.
I am not from HR background so please take my advice with grain of salt. When you would be working as a contractor, there would be two ways for this thing. One , you own your company so all the payments , invoices would be on your own company's name. If that's so, no issues. You can always show those invoices. The other way , using which the contract work is done is that you are hired by company X but you end up working for company Y. So company Y doesn't give you anything but your company X is supposed to give you whatever paper work is needed. So see if this is your case.
Whatever the thing may be, the HR of the next company won't stick to the pay slip only provided you can prove that you worked and the money you got for that work was a legal, taxable amount. As long as you can prove that by whatevre kind of document, you are good. That said, you haven't yet started and you are thinking about leaving too! At least do the job first for some time before you care about what the next company's Hr would say since you can always ask them all of these doubts.
Again, please note that Iam not from HR , never was or will be so all what I said is purely based on what I know how things work but any of my words are not at all authoritative.
HTH
Aman.... -
Friends.
I have around 6 years of experince in Oracle DBA and working in MNC as Senior DBA. For feature growth I am planning to study the course Oracle Apps 11i.
Is it right to shift or any suggestions are welcome?
Thanks,
Rahuluser602872 wrote:
Friends.
I have around 6 years of experince in Oracle DBA and working in MNC as Senior DBA. For feature growth I am planning to study the course Oracle Apps 11i.
Is it right to shift or any suggestions are welcome?
Thanks,
RahulFor future growth, there's no such thing as wasted education. Real career growth comes from having good knowledge from a broad range of subjects and being able to bring that knowledge together to solve problems. It doesn't come from attending a specific course on a specific subject and letting that define a specific job title and/or letting a specific job title define the specific tasks you do on the job.
The most valuable people in a business are not those who narrowly define their jobs by the last formal class they took. They are people who define their jobs as "problem solver".
I would look at studying Oracle apps as an expansion, not a shift. As would studying networking .... and unix systems management ... and storage management ... and data anlysis .... and business systems analysis .... and human behavior .... and ... and ...
Maybe you are looking for
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