Typewriter function in Acrobat 9 Pro

I am IT support personnel at al large university. Our users are gradually upgrading to Acrobat 9 Pro from earlier versions. When I do the Adobe Installation I always select "Complete" as the choice of installation type. However, my users are having problems with Typewriter. I understand the typewriter does not default in the on condidion. However, when the user goes to Tools, Typewriter, to enable the Typewriter, the entire selection of typweriter is grayed out. It is grayed out if no documents area selected. It is grayed out on documents that show to be an "unsecured" document. This problem is the same whether the OS is Windows XP, Vista or Seven. The problem is the same for Office 2003, 2007 or 2010. The typewriter is off and cannot be turned on. I suppose there is a setting to rectify this problem, but I have been unable to locate it. I would be greatful for some assistance.

The problem depends on how the .pdf was generated. If during the creation of the original .pdf, the option to Enable the Typewriter Tool for use with Adobe Reader is selected, this would alleviate the problem of the disabled Typewriter Tool. Seeing that this might not be the case, following is a solution. If Adobe Acrobat Professional is available, use it to reprint the original .pdf to .pdf by selecting File > Print > Printer Name (select Adobe PDF as the printer). Save the new .pdf. In the new .pdf, select Tools > Typewriter > Enable Typewriter Tool in Adobe Reader. Hopefully this will solve the problem.
Message was edited by: PASmallwood

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http://www.pcmag.com/article2/0,2817,2357165,00.asp
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