Typical BT, Get the BILL WRONG and then penalise m...

Question

Hi all
Can anyone advise me how to get this problem sorted as I am fed up with being illegally overcharged and am no moving away from BT NEVER TO RETURN....
I had my last bill and was shocked as it was £111. All my calls and broadband are through SKY, so all I should have is a quarters line rental plus the VAT..... around £12 a month so the idiot on sales told me. SO why £111.... some idiot had added call packages and god knows what else to my account without my authorisation. "Is this not ILLEGAL"?.
Of course I quiried it and was told it would be removed NEXT BILL so just pay it and BT would credit me next bill. SORRY DOES MY NAME HAVE THE WORD BANK IN IT?... Of course I refused and after what seemed hours of arguments this idiot in god knows what bleedin country agreed to get the bill sorted and post me a new copy. I AM STILL WAITING FOR IT TO ARRIVE. After being overcharged the bill prior and paying it and hoping it to be credited back then I REFUSE TO KEEP POURING MONEY INTO YOUR BANK BT.......
Now I have chased this almost everyday and keep being told to pay the £111...NO..!!! Send me a bill that is correct and I will of course pay it, but I wont pay double in the hope you give it me back next month.... NO..!!!
Now I have a disabled daughter and her medical equipment is connected to the phone incase we need he specialists to have immediate access to her monitors.... and you know this BT, it is an absolute must for her health... And you have disconnected us.... well put it this way sort the bill and I will pay it.... overcharge me and I will see a solicitor...... I NEED THE PHONE ON AND NEED IT ON NOW.... or am off to Virgin media TODAY...
So can anyone who reads this advise me what I should do please. I have no idea what is actually owed, I only have line rental no packages on the line.... if that figure can be magically told me to me then we have sorted... still will be noving away and telling as many people as possible of the thieving ways you operate....
HELP PLEASE.....
Thanks

Answer 1

HI
Yes I finally got it sorted. I spent well over 2 hours in a payphone talking to a lady in the Indian Call Centre. She went right back to the start of the account and we went through everything. By the end of the phone call it was agreed I actually owed £9.52. I went straight to our local Post Office and paid £10.
I have now left BT and am with another supplier, but last week got my final bill. Now get ready for this the bill was for £7.50, but as I had already got 48p in credit it was now £7.02. The £7.50 charge is for late payment on the well over inflated bill...!!!!
I have rung the call centre again and told them that they can swing for that.... over charge then as I refused to pay add a late payment fee.......
All I can say is BT used to be one of the best telephony suppliers in the country but as the Uk Government paid for most of the original systems when they were the GPO and once all that was paid for became a private company not a bad deal... BUT THANK GOD I AM NOW NO LONGER A BT CUSTOMER, and never will be again. I would rather use a mobile than have this sort of service....
Good luck in getting your problem sorted but dont hold your breath it would be hazardous to your health...!!!
Dalboy