U.S.A Subscription did not covered Puerto Rico

Question

HI, I recently bought an Unlimited subscritpion to the USA so I could call my family in Puerto Rico, and its become apparent Puerto Rico isnt inside the USA destination package, instead its listed Puerto Rico as a seperate destination that I am not being given the option of a subscription for. Pease help me as its close to the holidays and this is my only way of contacting my loved ones. Thank you.

Answer 1

Firstly it hasnt been rolled out to the world except the USA. check here and you will see a huge list of countries that dont have it /t5/Software-Updates/No-update-available-Post-your-productcode-amp-I-ll-check/td-p/1130237
and there are others as well that havent been mentioned. you will need to go thru all the posts from Skyee in this thread.
Her Last post in that thread also explains why the various countries dont have it yet.
As far as development goes, yes language can be part of it, but mostly it will making sure the telecommunication laws specific to each country is being adhered to, an easy example is the emergency call number in Australia we use 000 or 112, in the states its something different I think (911). There is alot of tweaking for these kinds of things. then lastly its getting approval from the local carriers to say yes it work on their networks and wont create problems on their networks. So they have to sign off, on it.
Some countries take longer to make these changes than others, some carriers take longer to sign off than others.
Whilst Anna could be considered a global roll out, when it really isnt, its actually more of a individual country based roll out, thats happening for a global product, if that makes sense.