U2 album showing purchased but can't download on my iPhone
When I go on iTunes the album shows purchased but I can't find it ANYWHERE on my phone. I'm aware of the fixes from my desktop but I haven't seen any to download it on my phone (I'm not near my desktop).
Thanks
You should be able to download it by turning on Settings > iTunes & App Store > Music (under 'show all') 'on' - it should then show in the Music app with a cloud icon against it so that you can download it.
Or go to the Purchased tab in the iTunes store app, select Music, Not On This iPhone and it will probably show under 'Various', not U2 - it should correctly show as U2 in the Music when it's downloaded
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Hello cito485.
The following Knowledge Base article offers up how to report an issue with purchased content on iTunes:
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Item Artist Type Unit Price
Firework - Ringtone
Report a Problem Katy Perry Ringtone $1.29
Order Total: $1.29
Please retain for your records
Please See Below For Terms And Conditions Pertaining To This Order.
Apple Inc.
You can find the iTunes Store Terms of Sale and Sales Policies by launching your iTunes application and clicking on Terms of Sale or Sales Policies
Answers to frequently asked questions regarding the iTunes Store can be found at http://www.appJohn
Many Thanks; I did finally manage to run into it on the website, but this is link is much better.
Happy Thanksgiving.
John Rupley -
i have music i have purchase but can't download on to my computer. I says it is in the cloud. help!!
Which OS version are you on?
Which Mac - model/year?
Did you download all 5 movies (depending on your connection, that could have taken quite some time)? Have you checked to see if they're available for download? -
I purchased an album and all but one song downloaded, I can't figure out how to get that last song to download??
Hello Kathie1970,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
Best of luck,
Mario -
I transfered my purchases from my iphone to my mac. All transfers completed. One particular album shows up on the phone but the songs are greyed out and don't play. Itunes store shows album as purchased but album does not show up in my Mac library. How can I retrieve the album.
So i've found the answer to this by clicking on every menu and setting in the itunes store. It turns out some purchases in the cloud can be hidden probably as the result of an interrupted transfer/sync/backup or a network outage. To unhide purchases 'greyed out ' items , go to the Itunes store (on the PC) click on your account name and select view account. (you'll be prompted for your itunes password) once you are in scroll down to the purchase history section. there should be an option for hidden purchases. click through and click on unhide purchases, redownloadble purchases. any hidden purchases will then show up. click on unhide to reactivate and download. This may only work for purchases in the cloud.
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the new U2 album shows purchased via the itunes store on my windows computer, but doesn't appear in my library
On your Windows computer, go to the iTunes Store. On the right column of the iTunes Store under QUICK LINKS, you'll see an option called Purchased. Click on that and you'll see all items that are tied to your iTunes Store account. You should see the U2 album there and you can download it from the cloud. You'll now have a copy stored on your Windows computer.
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Hello James Dean,
I would be eager to download the complete album I purchased as well. I found a couple of resources that might help with downloading this purchase.
First, I recommend checking to see if the download was interrupted. You can use the steps in this article:
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If the remaining songs do not download after following the steps in that article, I recommend trying to download the songs from your list of past purchases. As long as you are signed in with the same Apple ID you used to purchase the movie, you will not be charged again. You can find the steps to do this in the following articles:
iTunes 11 for Mac: Download previous purchases from the iTunes Store
http://support.apple.com/kb/PH12283
iTunes 11 for Windows: Download previous purchases from the iTunes Store
http://support.apple.com/kb/PH12491
If you are still not able to download the songs, I recommend reporting this issue to the iTunes Store:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
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Sheila M. -
I paid from credit card 3.98 usd already for line sticker only 1 item already but can not download. It can refund or not?
1. iTunes won't offer cloud downloads for songs that it "thinks" are in your library, even if it "knows" the files are missing. If you've exhaustively searched for the missing files and there is no prospect of repair by restoring to them to their original locations, or connecting to new ones, then delete that tracks that display both the missing exclamation mark and are of media kind Purchased/Protected AAC audio file. Don't hide from iTunes in the cloud when asked, close iTunes, then reopen. You can download from the cloud links or iTunes Store > Quicklinks > Purchased > Music > Not on this computer > All songs > Download all.
2. Why? Not sure, perhaps 3rd party tools or accidental key presses combined with previously hidden warning messages when trying to organize the library. There is a hint that using the feature to downsample media as it is synced to a device may also be involved, though I've not replicated it. Whatever the reason a backup would protect your media.
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Hello atthetop
Typically with pre-orders you should have received an email to download your tracks. If you have not received it, then report the issue to the iTunes Store.
iTunes Store: About pre-orders
http://support.apple.com/kb/ht5714
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Regards,
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HT201272 Help! I have a new computer but can't download any purchases?
Help! I have a new computer but can't download any of my purchases from last few years? Is there a solution? I have no current iPad/iPhone/iPod.
Make sure you authorize your new computer and deauthorize your dead computer.
iTunes Store: About authorization and deauthorization
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Purchased Music, Can't Download
I have now purchased two albums in the last two days but can't download the music. I get a message saying check the network connection which makes no sense because I am online with the store already making the purchases. I get the message asking am I sure I want to buy them and I say yes and then it errors out. They are sitting on the Downloads que but I can't download them.
I have had no previous problems using the store. The version is iTunes 7. I have downloaded music since upgrading it to 7.Try these;
1 - http://docs.info.apple.com/article.html?artnum=302182
2 - http://docs.info.apple.com/article.html?artnum=304082
3 - http://docs.info.apple.com/article.html?artnum=93434
4 - Check the firewall on your broadband router/modem.
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