U2 iPod 20GB Is Stuck At "Language" Selection

It's stuck and I'm stuck ...
Subject cranky music device was last used approximately 10 days ago. It had sat for a day or so and the battery appeared to be drained, so I placed it into it's cradle (connected to my XP system via firewire) to charge. It appeared complete, no "do not disconnect" message, so I did, and found it to be "stuck" at the "Language" selection screen.
I've done the "Five R's" more times than I care to think about. It goes through the "restore" process from the Updater just fine, and even acts as if it's downloading songs to it, because you can see it counting off songs in iTunes, but when all is done; it's back to the "Language" screen. No amount of "careful touching" on the click-wheel will make anything happen. And I can't say that the click-wheel itself is bad, because it lets me do the reset stuff fine.
Is there any kind of "hardware reset" software out there for us PC types, that let's us mess with our iPod's mind? I'm game to try and play, because, well, I can.
Help ... I miss my music!
Sue

Has your iTunes been updated to 7.0, and did you then allow the 1.2 iPod firmware update to install?
Your symptom is very similar to the problem I had updating my iPod to 1.2 (on Mac OS, not Windows). The songs would sync, and the song list and all the iPod information would show up in iTunes (after I reset the iPod while docked). But as soon as I disconnected, the iPod would freeze after about 5 seconds (usually still on Language Selection, but sometimes one or two clicks past that, if I was quick).
I ended up restoring the iPod firmware to version 1.1.2 (found the iPod Updater software for 6/28/06 on the support web site--don't know if the Windows version is available there).
I'm sticking to the old version (of the firmware) until Apple gets a patch version of iTunes 7 out.
-Rick
20" Intel iMac (Early 2006) Mac OS X (10.4.7)

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Sounds like a hardware malfunction with the device. Could be the clickwheel itself or the logicboard. Either way, you'll need to send your iPod in for service if you want to be able to use it again.
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I don't know if his problem stems from why he is reinstalling it. He was having really long load times after a restart or a shut down and it would take sometimes 5+ minutes to load the OS. The computer is not even a year old yet and we couldn't figure out what has happened. I got mine before him and have had no problems. So he was trying to reinstall and now he can't get past the language select screen. I don't know if it's totally freezing up...but like i said the cursor will move but no clicks or keyboard actions will register.

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So I just got my iPod home from the store and turn it on and the first screen I see is to select what language I want to use. It is defaulting to English, with a list of many other languages underneath it but I cannot get it to proceed or even to highlight another option, it appears completely frozen. There are not too many buttons to push, is it broken right out of the box or am I missing something?
There is no owners manual so I am not even sure how to turn it off, it just stays on when I unplug the USB cable from the bottom of the iPod and there does't appear to be a "power" button of any kind.
Also, I am using Firefox 1.07 as my browser. When I try to access the music store I am told that the music store could not be reached and to check my connection. Obviously I'm posting here so my internet connection is just fine.
Must say, so far I'm not impressed with the iPod or the customer care. A page in the support section tells me that I can chat with a live person, but when i get there it asks me to select a product and enter a serial code. The only products available to select or iPod Shuffle and iMac. No option for just iPod which seems to cause it to choke when I enter the serial #. Any other customer support emails or phone #s are buried, I suppose I will resume the hunt for them after I post this.
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Welcome to the discussions Patrick,
It may or may not have said it on there but there is one number for apple support. It is 1-800-APL-CARE. You dial this number during buisness hours and follow the steps given. Since you just bought this (a video ipod right?) you have one year or 90 days of phone and tech support. As for turning the ipod on and off it is the play/pause button and the center button. Center to turn it on and play/pause to turn it off. It is confusing at first yes, but you should get the hang of it. The applecare representatives will/should take care of you.
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Welcome to the discussions Patrick,
It may or may not have said it on there but there is one number for apple support. It is 1-800-APL-CARE. You dial this number during buisness hours and follow the steps given. Since you just bought this (a video ipod right?) you have one year or 90 days of phone and tech support. As for turning the ipod on and off it is the play/pause button and the center button. Center to turn it on and play/pause to turn it off. It is confusing at first yes, but you should get the hang of it. The applecare representatives will/should take care of you.
-J.Martin

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I don't know what a "hard reset" is.
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Shut down your computer and disconnect all peripherals (keyboard & mouse if pertinent) from your computer. Now reboot.
If the Mac starts up normally, shut it down again and then plug in one of the peripherals (keyboard or mouse first) and start up your computer again. If it does so successfully repeat the process, adding one peripheral at a time until your Mac acts up. At that point, disconnect the last peripheral you added, reboot your Mac and search the peripheral vendor's website for an updated driver.
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If none of the above works, again disconnect all peripherals from your Mac, hold down the "shift" key to start up in "Safe Boot" mode.
If the Mac starts up correctly, restart without pressing the "shift" key.
If your computer still does not start up properly, shut it down and restart it while holding down the Apple+Option-P-R keys; keep holding "all 4 keys" down until you hear the startup sound "twice."
If none of the above work Disconnect all peripherals from your computer. Boot from your install disc & run Repair Disk from the utility menu. To use the Install Mac OS X disc, insert the disc, and restart your computer while holding down the C key as it starts up.
Select your language.
Once on the desktop, select Utility in the menu bar.
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Select the disk or volume in the list of disks and volumes, and then click First Aid.
Click Repair Disk.
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Restart your computer when done.
Repair permissions after you reach the desktop-http://docs.info.apple.com/article.html?artnum=25751 and restart your computer.
Remove any 3rd party ram.
Reinstall Leopard - This will install a "fresh" copy Leopard without archiving old system files but leaves the rest of your files in place.
If you still want to restore your computer to factory level...
Start up from your install disc, go to Disk Utility and select the disk and click erase - to securely erase data click Security Options and Erase Free Space which will entirely wipe your disk, overwriting it with zeros so that no data is recoverable.
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Cheers

Try:
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How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
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If you believe it got wet, which is a problem for iPods, don't try to use it anymore and set it in a cool, dry place for several days. After this connect to to power (a wall charger works best) and charge it for at least 30 minutes, then Reset it (hold the menu and center buttons down for 6 seconds) while it is connected to power. After it comes to life, Restore it in iTunes.

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Nice avatar, Lyssa. Good advice, too, although it's really just a workaround for the real problem. I've been trying to wake the thing manually each day but sometimes I forget. This empty playlist will work until I can fix the problem. Does anyone else have a suggestion?
By the way, if you're wondering why I don't just use the iPod every day it's because I'm giving it away and have a different iPod I use myself. I used this one every day for almost three years and now I'm giving it to my mother so it's just sitting on a shelf until I see her next. I want to wow her with all of the iPod's coolness but if the thing resets all the time like a dumb Windows computer, she won't be impressed.

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Try:
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- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
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additional info
If your iPod shows up in Explorer under 'my computer' try changing the drive letter:
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