U2 iPod major hardware problem
I've owned my 20GB U2 iPod for over an year now and a few weeks ago, I had a major hardware issue...basically, the menu button and the play/pause buttons on the click wheels have stopped working properly. I can't switch between menus anymore and I can't pause songs with the play/pause button. Has anyone had this problem and can anyone give me any suggestions ?
I to have a hardware problem. I upgraded to the 7.01 I-tunes sotware, then the iPod software it had me do, then the unit came on once then went to a the sad icon. After trying over 10 times to reset and/or get to the disk drive, nothing happens. I get an apple, then the sad icon.
I talke to support and they had me send it in. Upon its return, they tried to tell me that I abused it or damaged it. Help!
Similar Messages
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Toshiba P305 major hardware problems PLease help
I have a satellite p305. The headphone jack stopped working and the touchpad and click buttons stopped working. I tried updating drivers but nothing changed. The other problem was whenever you had to programs open that produce sound (windows media player and a you tube video or similar) The audio came out staticky. This is not when trying to listen to both players at the same time, one is paused. But if you have both of them open one will be staticky. I tore the computer down to see if there was anything visually wrong with it at the headphone jack or where the click butons and touch pad plug in but found nothing. I put the motherboard back in and put it all back together and plugged it in and pressed the power button. The buttons light up and i think either the hard drive or fan spun but nothing else happened after that. Im thinking bad MOBO but i need some advise because this is a computer that i am working on for someone else and really dont want the whole you broke my computer game to be played.
This is one problem within the DirectX 9.0b:
Please take a good look at this update for Microsoft DirectX v9.0b:
http://www.microsoft.com/downloads/details.aspx?FamilyID=8dfd1b6d-e177-4a0e-91d0-b4310675b02b&DisplayLang=en
Possible Issue Description:
- TV-Tuner card cannot keep TV-Tuner settings in memory;
- TV-Tuner card cannot be initialized in system after installing DirectX v9.0b;
- TV-Tuner card cannot capture any picture;
Official Microsoft Information:
DirectX 9.0b was released on 7/23/03 to address the MIDI security issue identified in bulletin MS03-030. A small number of non-security fixes were also included in the release. One of these fixes caused several TV Tuner capture card/driver combinations using video formats other than NTSC (NTSC-J, PAL, SECAM) to no longer initialize correctly on Windows 2000, Windows XP, and Windows Server 2003. Symptoms include loss of capture functionality and potential inability to set/retain device capture settings. This hotfix, documented further in Knowledge Base article 825116, has been issued to correct the flaw.
I believe that your SB card is sharing IRQs with your Firewire hardwares thus causing errors. -
Hi there,
After my desperate pledge for help in a recent post, which lead to nowhere, I'm back here with a bigger and frightful problem regarding my computer.
I have 12Gb of storage left on my 80Gb hard-drive. However, as soon as the computer starts running, I can see in the Finder under the Mac OS X drive (the boot drive) that the space available dwindles down rapidly: in 2 minutes I'd have already lost 3Gb of space. The processor at the same time is ramping up, so are the fans. The computer becomes slow and nothing seems to stop him from eating disk space.
When I look in Activity Monitor, under Disk Activity, I see that the drive already wrote 3Gb of data and read 880Ko... I don't understand why it is behaving this way.
One of my main concern is that the hard-drive is about to fail, and I lose all of my (precious!) data.
I'm still out of Apple Care.
Thanks for your helpSee the following for help.
Why is My MacBook Running Slow?
I suggest you either get an external drive to back up all your data or back it up on DVD's. Otherwise as you state you will lose all your data. -
I am a relatively 'new' user. Touch was a gift, I used it in a simplistic way - listened to music took a few photos, added a few calendar events. After a year I then decided to be more proactive and found a few free apps (Solitaire) - then had a the frozen screen problem which I though was connected to low battery, but it wasn't. I recharged it, still could not access, then tried a full restore and got an error message. Took it to a Genius Bar and was told it was a hardware problem and as it is out of warranty I could trade in or just buy a different product. As this is my first Apple product is this usual? Do Apple products have a very short shelf life - I anticipated that it would last me longer than a year! Has anyone else had this problem? Was it able to be resolved? Or is it worth trying to get it repaired - and if so who can do it - Apple Store did not offer that to me as an option?
Sure sounds like a hardware problem. It happens some times. The iPod is just an electrical device.
Apple will exchange it for a refurbished one for this price. Apple does not repair your iPod.
Apple - Support - iPod - Repair pricing
A third-party place like the following maybe less expensive. Google for more places.
iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens -
my iPod can not play high volume and has crackling a scratchy noise in the background. hardware problem?
It is a hardware issue e.g. bad contact between the earphone jack the earphone plug
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ or ifixit at your own risk
http://www.ipodresq.com/index.php
http://www.ifixit.com/ -
What Major/Career to design the iphone/ipod/ipad hardware and iOS design?
I want to go to college to get a bachelor degree to design iphone/ipod/ipad hardware and iOS designing please tell me.
If you are wanting to create internal hardware you need to pursue an Electrical Engineering degree. If you want to write software pursued a computer science degree.
You probably would not be able work on both hardware and software on the iPhone while working at Apple. -
I recently updated my iPod Touch 5th gen to iOS 8.1 and have found a few rather annoying problems.
1) It now takes basically a whole day for my iPod to charge. I cannot use my iPod and charge it at the same time (or only on very low battery use apps), which I could before . The battery life has dropped pretty significantly. When I plug it in, it is extremely tempermental about being connected.
2) I added some new songs to iTunes and it took over fifteen tries over a three day period to get it to sync my iPod.
3) This one is very important as much as extremely annoying. When I start typing on the Internet, Safari will freeze up and stop working.
Is anyone else experiencing the same problems? Has anyone found any solutions?Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Unsync/delete all music and resync
To delete all music go to Settings>General>Usage>Storage>Music>Tap edit in upper right and then tap the minus sign by All Music
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: Back up and restore your iOS device with iCloud or iTunes
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar -
i recently bought a second hand ipod and decided to restore it so i could start again. i followed the directions correctly. when the connect to mains icon appeared, i done so accordingly. sadly nothing happened. the icon still appeared even though i had attached it to the mains. i have also tried a car charger and even re-attaching it to my pc on different usb ports with different usb cables.
i hope i'm not left with a fancy paper weight.
thanks in advance.
20g 4th(?)gen photo Windows XPthe system files of your iPod get corrupted, thats why you get the folder exclmation marks.
see the following helps
Hello,
If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/itunes/download/
For old and other versions of iPod updater for window you can get here
http://www.ipodwizard.net/showthread.php?t=7369
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iTunes 7 and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iTunes 7 and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“HP USB Disk Storage Format Tool”.
http://discussions.apple.com/thread.jspa?threadID=501330&tstart=0
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iTunes 7.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921�
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ at your own risk
http://www.ipodresq.com/index.php
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=3597173#3597173
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=2831962#2831962
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Re: try to restore ipod and it says "can't mount ipod"
http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
iPod making clicking noise and is frozen
http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
Cant put it into disk mode
http://discussions.apple.com/thread.jspa?messageID=3786084#3786084
I think my iPod just died its final death
http://discussions.apple.com/thread.jspa?messageID=3813051
Apple logo & monochrome battery stay
http://discussions.apple.com/thread.jspa?messageID=3827167#3827167
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.
Finally, I read a fair comments from dwb, regarding of slapping the back of the iPod multiple times
Quote “This has been discussed numerous times as a 'fix'. It does work, at least for a while. In fact I remember using the same basic trick to revive Seagate and Quantam drives back in the mid to late 1980's. Why these tiny hard drives go bad I don't know - could be the actuator gets stuck in place or misaligned. Could be the platter gets stuck or the motor gets stuck. 'Stiction' was a problem for drives back in the 80's. Unfortunately the fix can cause damage to the platter so we temporarily fix one problem by creating another. But I know of two instances where a little slap onto the table revived the iPods and they are still worked a year or more later.”UnQuote -
I've had my iPod nano 3rd generation for over a year now and it's worked flawlessly ever since I got it. Unfortunately about a month ago, the click wheel stopped working. It would not scroll and I could not hit any of the buttons (including the center button). The strange thing is that I can actually still reset it. When I put it on hold and take it back off the backlight lights up and I can see the iPod working fine otherwise.
I plugged the iPod into a computer at my campus apple store and restored it. After this, the click wheel was fixed and worked perfectly. I went back to my dorm and left it there until I came back later that evening after classes to try and use it and found that the click wheel had once again stopped working. I only hope this isn't a drastic hardware problem because I can't afford another mp3 player or any repairs on my college budget. If anyone can offer some help, it would be greatly appreciated.Not much. You can buy and replace the click wheel.
Patrick -
Bought a new video iPod at my local Apple store, got home and notcied it had several stuck pixels (white glowing dots- mostly noticable against a black background and in a darker environment). Took it back to the Apple store, the genius tried to give me a line about how the screen "takes a while to burn in". What?? once he realized I was not an idiot, he agreed to exchange it sans the restocking fee.... You guessed it, the replacement has the same problem I am sick and tired of this issue with LCD screens. It is unacceptable for retailers to sell defective screens and claim that they are "normal". There is no clear definitive standard for this pixel problem, and I have had it. Went through 3 PSPs as well and returned them all before finally giving up. I am taking this iPod back, and telling them it is unacceptable. They can open as many as it takes to get me a defect-free screen, or they can refund my money and I'll look elsewhere. It is unbelievable that a company can sell a product meant for viewing video on a 2.5 inch screen and can claim thta glowing white dots are "normal pixel anomalies". My 42 inch plasma doesn't have a single dead or stuck pixel, and I expect the same on all my electronics with an LCD or pixel based screen.
Have you tried the Pixel Fixer for iPhone?
I know if you do a Google Search for it there will be an App for the iPhone that will test and attempt to fix stuck pixels.
Otherwise you may wish to follow the basic article below for iPod Touch Hardware, and then make an appointment at local Apple retail for assistance or contact iPod Touch Support.
How to verify iPod touch hardware is working correctly
http://support.apple.com/kb/HT1575 -
Updated Ipod now password problems
can anyone help me with this problem?
I recently installed update Itunes 4.0 on my sons ipod with no problems but now it wont accept my Itunes password!
The same password is fine on the other 2 devices I have linked to Itunes - its only the one I updated.
Any ideas?
ThanksTry:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
Hi,
My iPod mini has a few hard drive problems. I restore it, I reformat it, I Reboot it. I some how manage to put one song on but otherwise its F%#@*ED!!
Thanks,
Luke ZHave a read the following but I have a feeling that the Hard drive of your iPod is dead likes mine
If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/itunes/download/
For old and other versions of iPod updater for window you can get here
http://www.ipodwizard.net/showthread.php?t=7369
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iTunes 7 and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iTunes 7 and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“HP USB Disk Storage Format Tool”.
http://discussions.apple.com/thread.jspa?threadID=501330&tstart=0
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iTunes 7.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921�
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ or ifixit at your own risk
http://www.ipodresq.com/index.php
http://www.ifixit.com/
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=3597173#3597173
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=2831962#2831962
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Re: try to restore ipod and it says "can't mount ipod"
http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
iPod making clicking noise and is frozen
http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
Cant put it into disk mode
http://discussions.apple.com/thread.jspa?messageID=3786084#3786084
I think my iPod just died its final death
http://discussions.apple.com/thread.jspa?messageID=3813051
Apple logo & monochrome battery stay
http://discussions.apple.com/thread.jspa?messageID=3827167#3827167
My iPod ism’t resetting and isn’t being read by my computer
http://discussions.apple.com/thread.jspa?messageID=4489387#4489387
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.
Finally, I read a fair comments from dwb, regarding of slapping the back of the iPod multiple times
Quote “This has been discussed numerous times as a 'fix'. It does work, at least for a while. In fact I remember using the same basic trick to revive Seagate and Quantam drives back in the mid to late 1980's. Why these tiny hard drives go bad I don't know - could be the actuator gets stuck in place or misaligned. Could be the platter gets stuck or the motor gets stuck. 'Stiction' was a problem for drives back in the 80's. Unfortunately the fix can cause damage to the platter so we temporarily fix one problem by creating another. But I know of two instances where a little slap onto the table revived the iPods and they are still worked a year or more later.”UnQuote -
Potential keyboard hardware problem T410
Dear all,
since yesterday I have been experiencing a problem with my T410, which is potentially due to
a hardware issue with the keyboard.
A few specific keys are not working anymore. These seem to be the Power On key, the Fn key,
the Alt Gr key, and the ThinkVantage key.
I am assuming it is a keyboard hardware problem, since I cannot use the Power On button to
start the laptop. Fortunately, this is possible using the fingerprint reader start-up.
When the laptop is running (using Windows 7) everything is working fine, except the mentioned
buttons. I cannot access any Fn button functions (e.g. the reading lamp) or Alt Gr symbols (e.g.
the @ symbol which is on my keyboard on the 2 button) or power down with the Power button.
I tried various easy fixes:
* Making sure all drivers are up to date
* Remove and reattach the keyboard
* Static discharge procedure (unplug all power, 10 presses and 30 sec holding of power button)
* Checking Bios settings
* Replace battery
Unfortunately, these did not change the situation.
I am wondering if the simultaneous malfunctioning of these specific buttons points to a certain
hardware problem. I hope a replacement of the keyboard might solve this, but it could be an
issue with the motherboard.
Any hints would be welcome.
Thank you,
MH
Solved!
Go to Solution.Dear all,
thank you for your suggestions. Unfortunately, it was not the keyboard. It appears to
be a more serious problem. In fact, since yesterday the laptop does not boot correctly
anymore. The boot process is started, but I only end up with a black screen, and some
randomly colored first few lines at the top of the display.
It all points to a major malfunction. Unfortunately, the warranty expired 3 months ago...
Regards,
mh -
last night i was listening songs on my ipod touch 5 gen and then its battery become low and i put it on the side..after almost 15 hours i plugged it for charging (it was off) but it ain't turn on till now and even didn't show the battery charging sign.?
Not Charge
- See:
iPod touch: Hardware troubleshooting
iPhone and iPod touch: Charging the battery
- Try another cable. The cable for 5G iPod (lightning connector) seems to be more prone to failure than the older cable.
- If a 5G iPod
Iphone 5 lightning port charging problem - SOLUTION!
- Try another charging source
- Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar -
MAJOR EXPORT PROBLEMS! PLEASE HELP!
Hello. I hope everyone had a nice holiday. I'll try to be brief. I'm having a horrible problem with exporting my films. I work on a PC. To me, that shouldn't matter, but here's what's been happening. I shoot my films at 23.976 frames on the 5DMII and the 7D. My film got into a film festival. They asked for a 720p mp4 file. OK, no problem. I went under H.264, I exported an HD File, with 23.976 frame rate and I checked both boxes for Max Render and I set a 2-pass. I exported and when I played the vid back through Windows Media Player, it felt fine.
BUT, at the festival this past weekend, I was horrified to discover that my film, and no other films, was having a major sound problem. The audio was about half a second ahead of the footage, so they kind of looked like they were speaking correctly, but their dialogue would finish right before their mouths would. Super embarrassing. All I noted when I saw the tech booth was that they were using a mac laptop hooked to the projector, so I assume maybe it was quicktime they were running? Also, I believe they put all of the vids together as one file so it would run together as one block, but still, I believe most of the other films were shot at 23.976 frames as well, so that shouldn't matter.
I went home, thinking maybe I just wasn't being diligent enough and I needed to really look at the sound. Maybe it was off. But I keep all of the temp tracks, the sound from the dslr, on track 1 and then just mute it. I unmuted and played both tracks, and there's no difference. No echo, no weird delays, they're both perfectly synched up.
I've been having this problem for a long time but this was the first time that I REALLY could see the problem, probably because it was on such a big screen. Just my opinion, but I've found that most festivals are running MAC software and it seems like the vids I export seem to have an audio problem being played through mac programs. Another instance, briefly. I did a screening for a feature I edited. I exported an HD mp4 and put it on a friends MAC. The sound was off when we pre-screened it. I have a PC Toshiba laptop, I ran the vid through windows media player, and it felt much better, so we screened using my laptop and it went fine. But what does that mean?
Has anyone else had this problem? It's not just festivals too. I have a subscription with Vimeo, but every short film that I put up there has some kind of an audio drift problem. It's always minor so some people see it and some people don't, but I'm certain the vids are fine on my timeline. Do I need to export using something else? A different setting? As a quicktime vid? That last question seems kooky since any tutorial I've seen is usually wanting h.264, so I just don't know.
Please let me know if there's anything I can try or if you just have an opinion. Thanks very much.im sorry i cant seem to start a new topic PLEASE HEEEEEEEEEEEEEEEEEELLLLLLLLLLPPPPPPPPPPPPP
all of a sudden about half an hr ago my computer froze & went all spastic. i retsarted & now ALL MY SONGS ARE GONE FROM MY IPOD!!! I HAD 10 000+ SONGS HOW DO I GET THEM BACK!?!?!??
please tell me theres a way. when i check the ipod itself it says 0 songs 0 videos but strangely my 87 photos are still on there. also when i reconnect it to the computer it says to restore its factory settings but when i go to update/restoe it says i have 10GB left (its a 60Gb video ipod) so i think the songs are still stored there but i cant access them or something please help me!!
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