Uable to use Creative Zen Vision

Hi,
After installing the Zen Vision:M media explorer software, when trying to install the actuall MP3 i run into problems. when windows try's to install a new device it keeps failing saying that " A service installation section in this INF is invalid ". Am I doing something wrong or is there a solution to this problem.
plzz help !!

Cat,
I appreciate what you are saying, but many people have had (and probably still do have) the invalid INF problem. It is very hard to find the solution in support knowledgebase - does it exist there? It is a very frustrating issue and short quips do not help. What you (Creative) need to do is update the knowledgebase with various solutions that actually help. There is one technote that tells customers to uninstall all creative software and uninstall the device. Thats it. It doesnt work. Surely the numbers of people asking on this forum is testament to that.
Searching for 'invalid INF' in the knowledgebase brings up 5 results, of which Solution ID # 7777 is the closest match. Would you say this is a satisfactory technote? I wouldn't.
Please please can you post the correct set of solutions? I (and many others here) were on the border of ditching their Creative products in favour of another manufacturer. It was only by chance I happened to find someone else mention WMP that I even considered trying it.
That is why I find Dale's comment frustrating - I also work in Tech Support - its hard to see it from the customer's point of view sometimes. Its easy to forget that you know the solutions in your head already but we don't!
Chris

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