Ubd.exe generationalstorage.dll missing - How to fix?

Question

I just installed the latest iTunes and iCloud control panel on my son's Windows 7 laptop. Now we get an error message on startup relating to ubd.exe, stating that the GenerationalStorage.dll file is missing. There is very little information on the net about this, but it seems to relate to iCloud. The only "solution" I've found is a blog that advises that I turn off automatic Windows updates, though I may have also run across one in a previous search that suggested deleting and reinstalling all Apple software. Has anyone run into this problem and, if so, found a solution?

Answer 1

It sounds like your computer might be infected with a Virus ([http://www.bleepingcomputer.com/forums/topic446165.html http://www.bleepingcomputer.com/forums/topic446165.html] )
I suggest the following resources:
[[Is my Firefox problem a result of malware |Is my Firefox problem a Result of Malware]] is a Mozilla Support article with some good tips on avoiding and fighting malware.
To double check your system is clean, do the following (Not official Mozilla advice, just good practice from personal experience)
Download and Install MalwareBytes Anti-Malware, run a full Scan. [http://www.malwarebytes.org/ http://www.malwarebytes.org/]
Download and Run TDSSKiller [http://support.kaspersky.com/faq/?qid=208283363 http://support.kaspersky.com/faq/?qid=208283363]
Download and Install Microsoft Security Essentials [http://windows.microsoft.com/en-US/windows/products/security-essentials http://windows.microsoft.com/en-US/windows/products/security-essentials] (not an official endorsement, but I personally recommend MSE as an awesome permanent anti-virus)
Double check for all Windows Updates.
If you are still having problems with Malware after that, I would recommend either [http://www.bleepingcomputer.com/virus-removal/ http://www.bleepingcomputer.com/virus-removal/], or having your computer cleaned by a professional.